酒店回复: Dear Franck: We wanted to say thanks for your recent stay here at our hotel! We hope you felt at home. We can’t wait to welcome you home again soon!
酒店回复: Dear Guest: We wanted to say thanks for your recent stay here at our hotel! We hope you felt at home. We can’t wait to welcome you home again soon!
5.0分
其他
展开
Definitely book another stay!
Conveniantly located, service was great and buffet very helpful and tasty.
The suite style rooms make it easy to gather when traveling in a group.
展开
酒店回复: Jeri, we wanted to say thanks for your recent stay here at our hotel! We hope you felt at home. We can’t wait to welcome you home again soon! -Thanks, Homewood Suites by Hilton Atlanta NW/Kennesaw-Town Center
4.0分
商务出差
Had to pay for parking. Also found people sleeping in the parking lot in cars multiple times
展开
酒店回复: Thank you for taking the time to share your experience with us. We appreciate you choosing to stay at our hotel, and we want you to know that your feedback is being taken seriously. Your observations about people sleeping in cars in our parking lot is concerning, and we are actively looking into this matter and its prevention. Thank you for sharing your valuable thoughts which will help us improve our hospitality going forward, and we truly hope to have the opportunity to welcome you into our home again in the future! - Thanks, Homewood Suites by Hilton Atlanta NW/Kennesaw-Town Center
3.0分
其他
展开
Not too good this time
We have been staying at this hotel for several months while we help my father in law. We have stayed here repeatedly because of the comfort and because of the delicious breakfast each day. But this time was different—not many offerings and the front desk staff didn’t seem concerned. Very disappointed!
展开
酒店回复: Thank you for taking the time to share your experience with us. We truly appreciate your continued loyalty and are grateful that you've chosen our hotel during such an important time for your family.We're very sorry to hear that your most recent stay did not meet the standards you've come to expect from us. Your comments about the reduced breakfast offerings and the front desk response are concerning, and we’re actively looking into both areas to understand what may have changed and how we can improve.Please know that your feedback is being taken seriously. We strive to provide consistent comfort and hospitality, and we regret that we fell short during your visit. If there's anything we can do to assist with a future stay, we’d love the opportunity.
5.0分
家庭亲子
Very clean
Quiet
Breakfast was good
Friendly staff
My son enjoyed the basketball court EVERYDAY LOL
展开
酒店回复: Nadine, we wanted to say thanks for your recent stay here at our hotel! We hope you felt at home. We can’t wait to welcome you home again soon! -Thanks, Homewood Suites by Hilton Atlanta NW/Kennesaw-Town Center
优点:
电动汽车充电
免费早餐
价格合理
缺点:
虽然有电动汽车充电桩,但非电动汽车也停在那里,而且没有相关规定。
早餐种类一成不变,我们住了一周,有些食物严重过熟,根本无法食用。
价格合理是因为房间太糟糕了。房间老旧,油漆剥落,到处都是污渍;床很不舒服,能感觉到弹簧或其他硬物凸出来。枕头要么太软要么太硬。地板很薄,所以如果你住在底层,楼上的一切动静都像大象跺脚一样清晰可闻。如果你住在顶层,就得踮着脚走路。淋浴水压很小。
夜间前台工作人员很不热情。过了安静时间,我需要告诉他们楼上的客人一直在跑来跑去,看看他们能不能帮忙。前几次,前台都没人,我等了很久也没人过来。最后,她看到我朝前台走去,而她正要离开。她继续做着手头的事情,然后又回来和我说话。我告诉她噪音的事,她却当着我的面叫房间里的客人,好像我是个孩子在向老师告状似的。这让人很不舒服,也很不专业。而就在前一天晚上,我丈夫也遇到了同样的事情。
前台白班代表卡桑德拉(Cassaundra)非常棒。她是这家酒店唯一的亮点;她堪称客户服务的典范。她应该得到晋升。
我们住的第一个房间浴缸和洗手池都排水不畅,他们给我们换到了走廊对面的房间。三台大型空调的噪音让我们整夜无法入睡。
性价比不高
我们临时预订了一间无障碍客房。淋浴间是轮椅可入式的,也就是说整个浴室的地板基本上就是淋浴区。淋浴区地板上有一个地漏,浴室地板中间还有一个。一切都还算可以,但是瓷砖缝隙看起来很脏。总之,感觉很脏。盥洗台很好,看起来一尘不染。房间的其他部分虽然略显陈旧,但感觉干净整洁。我最不满的是价格,竟然要380美元。在我看来,这价格太贵了。如果我知道房间的状况,我绝对不会同意入住。
超级干净,很大,功能齐全,在美国很少见,还包含早餐。
家具有点陈旧,但床上用品很舒服。
工作人员友善热情。
房间多处需要维修,很多设施都坏了。
评论
房间干净、友好、宽敞
Definitely book another stay!
Conveniantly located, service was great and buffet very helpful and tasty.
The suite style rooms make it easy to gather when traveling in a group.
Had to pay for parking. Also found people sleeping in the parking lot in cars multiple times
Not too good this time
We have been staying at this hotel for several months while we help my father in law. We have stayed here repeatedly because of the comfort and because of the delicious breakfast each day. But this time was different—not many offerings and the front desk staff didn’t seem concerned. Very disappointed!
Very clean
Quiet
Breakfast was good
Friendly staff
My son enjoyed the basketball court EVERYDAY LOL