酒店回复: Dear Reinaldo, Thank you so much for your wonderful feedback and for staying with us again at Residence Inn Fort Myers Sanibel. We’re thrilled to know you enjoyed the peaceful atmosphere, beautiful scenery, and excellent service. It’s always a pleasure to welcome returning guests like you, and we truly appreciate your kind words about our cleanliness and hospitality. We look forward to seeing you again soon in your home away from home! Sincerely, Daybel Encinas, General Manager
4.0分
其他
原文
翻译提供方：Google
房间很棒，员工也很友好。但是，任何需要上网的人都会很失望（至少在5楼是这样）。
展开
酒店回复: Dear Guest, Thank you for taking the time to share your feedback about your recent stay at Residence Inn Fort Myers Sanibel. We’re happy to know you enjoyed the room and received warm service from our team. However, we are sorry for the issues you experienced with the internet connection. Reliable Wi-Fi is essential, and we understand how frustrating it can be when it doesn’t work as expected. We have shared your comments appropriately as we are always looking for ways to enhance our guest experience at all levels. We appreciate your comments and hope to provide a smoother experience during your next stay. Sincerely, Daybel Encinas, General Manager
5.0分
其他
原文
翻译提供方：Google
非常好
无可挑剔的酒店。套房宽敞干净。员工友好，地理位置安静。
非常好
5.0分
其他
原文
翻译提供方：Google
酒店非常好，位置优越，早餐很好，工作人员非常友好。
5.0分
其他
原文
翻译提供方：Google
一切都很棒。
展开
酒店回复: Dear Guest, Thank you for staying at Residence Inn Fort Myers Sanibel and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon. Sincerely,Daybel EncinasGeneral Manager
4.0分
其他
Good experience. But rooms are outdated, lighting was complicated, and AC was extremely loud at night.
展开
酒店回复: Dear Guest, Thank you for choosing to stay with us and for taking the time to share your review. We are pleased that, with the exception of a few issues, you had a pleasant stay overall. Our team always appreciates knowing where we can redirect our focus in order to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits. Sincerely, Daybel Encinas, General Manager
3.0分
其他
展开
The air conditioning in the room was so loud we had to have it turned off. Not ideal Also had to ask for housekeeping on the 3rd day as this was not done, Very disappointed we were never asked if we were satisfied after the problem with the air con.
On a plus your general manager on the weekend was brilliant and provided excellent customer service
展开
酒店回复: Dear Guest, Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience you experienced with the air conditioning and the delay in housekeeping service during your stay. I also regret that we did not follow up afterward to ensure your satisfaction. This is not the level of attention we strive to provide. I’m glad I had the opportunity to personally assist you during your visit, and I truly appreciate your kind words. Please know that your feedback has been shared with our team to help us improve and ensure a more seamless experience for all our guests. Thank you once again for your valuable comments, and I hope we have the chance to welcome you back for a much more comfortable stay in the future. Sincerely, Daybel Encinas, General Manager
4.0分
情侣出游
The staff was efficient and friendly. The lobby..breakfast area and outside area were clean and modern. The room was outdated and lacked appeal
展开
酒店回复: Dear Guest, Thank you for taking the time to share your feedback about your recent stay at Residence Inn Fort Myers Sanibel. We’re pleased to learn that you appreciated the service provided by our team and that you enjoyed our clean, well-maintained hotel. However, we regret that your room did not meet your expectations. Your comments have been shared with our management team, as we are always looking for ways to enhance our guest experience at all levels. We are truly grateful for your feedback and hope to welcome you back for an improved stay in the future. Sincerely, Daybel Encinas, General Manager
5.0分
其他
Excellent hotel. Exceptional value for the suite we got. Very clean. Great coffee . Great breakfast ( complimentary). Very courtesy staff
展开
酒店回复: Dear Guest, Thank you so much for your wonderful feedback about your recent stay at Residence Inn Fort Myers Sanibel. We're delighted to hear that you enjoyed your stay and found great value in our suite. It’s wonderful to know you appreciated the cleanliness and our complimentary breakfast. We were also delighted to learn that the service provided by our staff surpassed your expectations. Your kind words mean a lot to us and will be shared with the team. We look forward to welcoming you back for another excellent stay soon! Sincerely, Daybel Encinas, General Manager
4.0分
其他
展开
Senior Escape Vscay
At check in we’d used 3rd party booking (because we had a $300 voucher). The desk rep commented “oh, you used 3rd party booking, that’s the glitch.” I had my Bonvoy membership #. It felt deragatory. Everytime we left in evenings to eat (or return) she was not at desk, or never looked up.) kind of felt looked down upon.
Blondish middle age Hispanic woman fabulous. Breakfast tater tots potatoes hard all 3 days, stale. No cranberry juice anymore? Ice water no longer fruit infused? Meat - sausage, sausage vegetables and turkey… no bacon any of our 3 days.
The staff in breakfast were good. As mentioned, one was fss as fabulous.
展开
酒店回复: Dear Renee, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the disappointing experience you described during check-in. We regret that your interaction left you feeling uncomfortable. This is certainly not the level of warmth and respect we strive to extend to every guest. Your comments have been shared with the appropriate team to ensure this is promptly addressed. We also appreciate your observations regarding our breakfast offering. Your feedback is extremely helpful and will be reviewed with our culinary and food service teams to ensure a more consistent and enjoyable experience. We are grateful for your kind mention of our team members who provided outstanding service. We’ll be sure to share your compliments with them. We truly value your loyalty and hope to have the opportunity to provide a more seamless and welcoming stay in the future. Sincerely, Daybel Encinas, General Manager
我们在这家酒店住过两次，分别是222号和516号房间。我们非常喜欢，这里非常安静，我们喜欢欣赏风景。我们很快还会再来。服务、清洁度和接待都非常好。
房间很棒，员工也很友好。但是，任何需要上网的人都会很失望（至少在5楼是这样）。
非常好
无可挑剔的酒店。套房宽敞干净。员工友好，地理位置安静。
非常好
酒店非常好，位置优越，早餐很好，工作人员非常友好。
一切都很棒。
Good experience. But rooms are outdated, lighting was complicated, and AC was extremely loud at night.
The air conditioning in the room was so loud we had to have it turned off. Not ideal Also had to ask for housekeeping on the 3rd day as this was not done, Very disappointed we were never asked if we were satisfied after the problem with the air con.
On a plus your general manager on the weekend was brilliant and provided excellent customer service
The staff was efficient and friendly. The lobby..breakfast area and outside area were clean and modern. The room was outdated and lacked appeal
Excellent hotel. Exceptional value for the suite we got. Very clean. Great coffee . Great breakfast ( complimentary). Very courtesy staff
Senior Escape Vscay
At check in we’d used 3rd party booking (because we had a $300 voucher). The desk rep commented “oh, you used 3rd party booking, that’s the glitch.” I had my Bonvoy membership #. It felt deragatory. Everytime we left in evenings to eat (or return) she was not at desk, or never looked up.) kind of felt looked down upon.
Blondish middle age Hispanic woman fabulous. Breakfast tater tots potatoes hard all 3 days, stale. No cranberry juice anymore? Ice water no longer fruit infused? Meat - sausage, sausage vegetables and turkey… no bacon any of our 3 days.
The staff in breakfast were good. As mentioned, one was fss as fabulous.