酒店回复: Dear Latisha,We sincerely apologize for the experience you had during your stay. We understand your frustration. This is not the standard of cleanliness or service we strive to provide. We are also sorry to hear that your concerns were not properly addressed by our staff. Your feedback is important, and we will be reviewing this situation with the team to ensure it’s handled appropriately moving forward. We truly hope you’ll give us another chance to provide a much more pleasant experience.Sincerely, Hotel Management
5.0分
商务出差
原文
翻译提供方：Google
完美的住宿体验
工作人员热情友好，酒店一尘不染，早餐也堪称完美。我一定会再次入住这里。
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酒店回复: Dear Paul,Thank you for your fantastic 10/10 rating! We're so glad to hear that you had a perfect stay and enjoyed the friendly staff, cleanliness, and breakfast. It's wonderful to know we met your expectations, and we’d be thrilled to welcome you back for another great experience. Your feedback means a lot to us!Sincerely, Hotel Manager
酒店回复: Dear Anthony,Thank you for your feedback. We're glad to hear that your check-in and check-out went smoothly and that our receptionist provided excellent service. However, we apologize for the issues you faced with housekeeping during your stay. Clean towels and room cleaning are important to us, and we will address this with our team to ensure better service moving forward. We appreciate you bringing this to our attention and hope to provide you with a more seamless experience next time.Sincerely, Hotel Manager
5.0分
其他
原文
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非常愉快的体验，尽管仍处于装修阶段。工作人员非常有礼貌、乐于助人。\
5.0分
其他
原文
翻译提供方：Google
非常好
非常适合在该地区短暂停留。
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酒店回复: Dear Yannick,Thank you for your feedback! We’re happy to hear that our hotel was a perfect fit for your quick stop. We hope to welcome you back whenever you're in the area again!Sincerely, Hotel Manager
3.0分
家庭亲子
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前台那家伙是个**，歧视妇女儿童，而且房间里还有只蟑螂。
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酒店回复: Dear Cynthia,We apologize for the breakdown during your stay. We have noted your concerns and will investigate it entirely. Guest reviews are serious for us and thank you for your understanding.Sincerely, Hotel Management
1.0分
其他
原文
翻译提供方：Google
糟糕的管理
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酒店回复: Dear RUSSELL,Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you had with our management. We take these concerns seriously and will investigate further to ensure this issue is addressed. We strive to provide excellent service to all our guests, and your input will help us make the necessary improvements. We appreciate your feedback and hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
非常好，还会再来，酒店空调声音很小睡得很好，附近有家韩式料理非常棒
我和一位呼吸系统有严重问题的男士一起旅行。周日晚上，前台的一位年轻人，我记得他叫斯蒂芬，给了我很大的帮助，帮我把必要的设备搬到了房间。我只想说，那里的每个人都给了我很大的帮助，我非常感激。谢谢你，帕特里夏·格里菲斯。
房子很干净，员工也很友好。唯一让我不满意的是床不舒服，枕头很扁。床会滑，有天晚上我试图坐下时床垫移动了，结果摔倒了。我一直很不舒服，直到我想退房回家，但我付的房费太贵了，而且我没法退款。（真倒霉）
我的房间里有一只蟑螂，当我向主管 Liam（我记得他的名字）投诉时，他驳回了我的投诉，并且没有采取任何措施来帮助我和我的家人。
完美的住宿体验
工作人员热情友好，酒店一尘不染，早餐也堪称完美。我一定会再次入住这里。
入住和退房都很顺利，接待员很友好，很有礼貌，但第二天我们不得不去前台，要求提供更多的毛巾，垃圾堆积如山，而且我们的房间也没有打扫。
非常愉快的体验，尽管仍处于装修阶段。工作人员非常有礼貌、乐于助人。\
非常好
非常适合在该地区短暂停留。
前台那家伙是个**，歧视妇女儿童，而且房间里还有只蟑螂。
糟糕的管理