What was supposed to be a great long weekend away in Vail is anything but! Upon arrival we were given our room Evergreen 5506 - we face I-70 about a par 3 hole away. It’s loud even if it faces a stream - you can’t even hear it. We were advised that because we are here on marketing invite to view timeshare we cannot be moved. After explain we are lifetime platinum elite members of Marriott the hierarchy of guests they would not move us of the highway. If you are planning a vacation to Marriott Stream Side I would advise you look for a more peaceful environment or bring noise canceling headphones!
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酒店回复: Thank you for your feedback. We sincerely apologize for not meeting your expectations during your stay. We are committed to addressing these issues and improving our services.
3.0分
家庭亲子
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This resort is in a beautiful area. The town of Vail which is a short distance away was well maintained. The resort however is not up to the standards of a Marriott Vacation Club. Having been to many Marriott Vacation Clubs across the country we found this one to be the worst one we have been too. Saying that the two bedroom we are in is well stocked and the rooms appears to have some newer furniture and new carpets. The beds are very comfortable and we haven’t heard anyone else in other rooms. The pool however is very dirty. The drains around the pool were all backed up with murky water sitting around the drains. The pool looks very dated. The gate didn’t latch properly. And the flooring around the pool is flaking off. Although the rooms look nice the exterior of the resort is worn out and old. I would try and find a better place in Vail if you have the option. This appears to be an RCI resort rather than a Marriott Vacation Club.
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酒店回复: Thank you for your review. We apologize for the negative experience you faced during your stay. Our team takes your feedback seriously, and we will work to improve in these areas. We appreciate you giving our resort a try.
4.0分
家庭亲子
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The streamside Evergreen at Vail was very comfortable, with a full kitchen and bedrooms. Our room had stacked washer and dryer. Also, it was conveniently located near Beaver Creek and West Vail. The concierge was expecially helpful with suggestions for hiking. The only negative point - we couldn't see the nearby creek from our room. However, we could see it when we went to the outdoor pool. Lovely place!
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酒店回复: Thank you for leaving a positive review with us. We greatly appreciate you feedback, and hope you visit us again soon!
1.0分
其他
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We recently stayed at Marriott's StreamSide in Vail, CO, and were granted a late checkout. However, when we returned to our room before the agreed time, housekeeping had removed all our items, including over $300 worth of food and drinks plus some personal items. The hotel manager, Daniel, initially promised compensation and a free stay but has since been unresponsive. This lack of follow-through is highly disappointing and unprofessional. I would not recommend this hotel due to their poor handling of guest issues.
4.0分
家庭亲子
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Very nice property for traveling with family. We had a condo with 2 bedrooms and 2 bathrooms, with a very nice kitchen and living room, with a fireplace. It was perfect for us. The location is a bit far from Vail Village, so it's not optimal if you don't have a car. The pool and activities are in a different building, so that also was a bit tricky to navigate in the snow. Other than that, great property.
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酒店回复: Thank you for your review. We appreciate it, and hope you enjoyed your time at Vail!
5.0分
家庭亲子
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We had a fabulous time staying here! Check in was a breeze, and JJ at the counter made it easy. We needed a unit that had few/no stairs, and she accommodated us! We used the hot tub several times in the four days we were there and saw some wildlife there, too! Our unit was clean and very comfortable. The beds, bedding and pillows were amazing. We would absolutely book this again.
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酒店回复: Thank you for your positive review on our resort! We appreciate it, and hope you visit us again soon!
1.0分
家庭亲子
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My Mom is a Marriott Vacation Club member, which is why she picked this location for our family Easter trip. We had a situation where my ski flew off of the shuttle where it was not properly secured. I had my skis on the back of the shuttle, and when we arrived at the property, only one of my skis was there. The driver and I went back to look at the pick up location, to see if the missing ski was left behind. When we got back to the resort, my boyfriend and I looked up and down where the shuttle drove between the pick up and drop off spot. We found my ski propped up on a wood post on the side of the frontage road. Someone had saw it on the road, pulled over, picked it off the road, and propped it up. I did find there was damage on the ski and reported it to the front desk, and hoped I would receive compensation for the repairs as the damage was a result of falling off of the Marriott shuttle. I had to get my skis repaired at the shop, resulting in losing a ski day, and personal money on the repair. These were brand new skis and bindings and after communicating with Liberty Mutual, they denied my claim saying that Marriott was not responsible, and would not reimburse for the damages. The reason I write this review is because my Mom had reached out to the property GM directly, who said he would get back to her but never did. She had her own issues with a mouse in the condo and never received any acknowledgement of the situation or mine. Mistakes happen, but this is a big mistake and a very dangerous one that should be addressed. A ski flying off of a shuttle can cause serious damage and the outcome could have been much worse if the car behind us had not stopped before hitting the ski. I wish this property would acknowledge and apologize for the inconvenience that was caused, and I hope they learn from this, and look at the safety of their ski racks so this never happens again.
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酒店回复: Thank you for your review. We apologize for the negative experience you faced during your stay. To further address your concerns, please contact our Customer Advocacy team at 800-860-9384.
我们喜欢这个度假村，不过我确实有一些建议。这栋大楼没有阳台。如果这对您很重要，请尝试另一栋建筑。电视不是智能电视。游泳池自四月份以来就已停止使用，因此每个人都在一个热水浴缸中，有时会很拥挤。从热水浴缸看到的景色真是太美了！工作人员很友好。该单元非常干净且更新。客房服务人员确实要求我们在离开之前清除所有垃圾和回收品并运行洗碗机。该位置非常完美，沿着自行车道骑行 4 英里即可到达 2 个主要村庄。我们以前住过这里并且还会再回来。班车很好，但并不总是及时。我们在韦尔交通中心等了很长时间才回家。那里同时有一辆灰狗去达拉斯，所以交通中心非常拥挤。还有另一个家庭带着哭闹的婴儿在等待我们的班车。日程表上多一些活动就好了。桑拿房和健身房都很好。健身房面积适中，配备您可能需要的一切。
我们是万豪度假俱乐部的业主，决定在这个地方八月住宿，主要是因为它可用而且价格不贵，因为大多数人在冬天去韦尔。这是一个放松的好地方。活动主要是户外活动：骑自行车、徒步旅行等。俱乐部会所很基本，有点过时。没有餐厅或小超市，但我们从来不需要等待任何时候我们想打台球或乒乓球。他们把一个壁球场变成了一个半篮球场，我的孩子们很喜欢。我们经常拥有自己的健身设施。该度假村距离村庄仅有很短的车程或班车车程。它靠近 2 家超市 - 你可以步行 25-30 分钟。房间很宽敞，溪流的景色也很漂亮。我们的大楼没有阳台，厨房也很狭窄。除此之外，这是一个非常好的房间。
这是我住过的最好的万豪度假俱乐部酒店之一。小厨房设备齐全。酒店提供前往金峰 (Golden Peak)、狮头 (Lionshead) 或韦尔村 (Vail Village) 的班车。 Safeway市场就位于酒店门前。所以，这是一个住宿的好地方。工作人员很棒。
What was supposed to be a great long weekend away in Vail is anything but! Upon arrival we were given our room Evergreen 5506 - we face I-70 about a par 3 hole away. It’s loud even if it faces a stream - you can’t even hear it. We were advised that because we are here on marketing invite to view timeshare we cannot be moved. After explain we are lifetime platinum elite members of Marriott the hierarchy of guests they would not move us of the highway. If you are planning a vacation to Marriott Stream Side I would advise you look for a more peaceful environment or bring noise canceling headphones!
This resort is in a beautiful area. The town of Vail which is a short distance away was well maintained. The resort however is not up to the standards of a Marriott Vacation Club. Having been to many Marriott Vacation Clubs across the country we found this one to be the worst one we have been too. Saying that the two bedroom we are in is well stocked and the rooms appears to have some newer furniture and new carpets. The beds are very comfortable and we haven’t heard anyone else in other rooms. The pool however is very dirty. The drains around the pool were all backed up with murky water sitting around the drains. The pool looks very dated. The gate didn’t latch properly. And the flooring around the pool is flaking off. Although the rooms look nice the exterior of the resort is worn out and old. I would try and find a better place in Vail if you have the option. This appears to be an RCI resort rather than a Marriott Vacation Club.
The streamside Evergreen at Vail was very comfortable, with a full kitchen and bedrooms. Our room had stacked washer and dryer. Also, it was conveniently located near Beaver Creek and West Vail. The concierge was expecially helpful with suggestions for hiking. The only negative point - we couldn't see the nearby creek from our room. However, we could see it when we went to the outdoor pool. Lovely place!
We recently stayed at Marriott's StreamSide in Vail, CO, and were granted a late checkout. However, when we returned to our room before the agreed time, housekeeping had removed all our items, including over $300 worth of food and drinks plus some personal items. The hotel manager, Daniel, initially promised compensation and a free stay but has since been unresponsive. This lack of follow-through is highly disappointing and unprofessional. I would not recommend this hotel due to their poor handling of guest issues.
Very nice property for traveling with family. We had a condo with 2 bedrooms and 2 bathrooms, with a very nice kitchen and living room, with a fireplace. It was perfect for us. The location is a bit far from Vail Village, so it's not optimal if you don't have a car. The pool and activities are in a different building, so that also was a bit tricky to navigate in the snow. Other than that, great property.
We had a fabulous time staying here! Check in was a breeze, and JJ at the counter made it easy. We needed a unit that had few/no stairs, and she accommodated us! We used the hot tub several times in the four days we were there and saw some wildlife there, too! Our unit was clean and very comfortable. The beds, bedding and pillows were amazing. We would absolutely book this again.
My Mom is a Marriott Vacation Club member, which is why she picked this location for our family Easter trip. We had a situation where my ski flew off of the shuttle where it was not properly secured. I had my skis on the back of the shuttle, and when we arrived at the property, only one of my skis was there. The driver and I went back to look at the pick up location, to see if the missing ski was left behind. When we got back to the resort, my boyfriend and I looked up and down where the shuttle drove between the pick up and drop off spot. We found my ski propped up on a wood post on the side of the frontage road. Someone had saw it on the road, pulled over, picked it off the road, and propped it up. I did find there was damage on the ski and reported it to the front desk, and hoped I would receive compensation for the repairs as the damage was a result of falling off of the Marriott shuttle. I had to get my skis repaired at the shop, resulting in losing a ski day, and personal money on the repair. These were brand new skis and bindings and after communicating with Liberty Mutual, they denied my claim saying that Marriott was not responsible, and would not reimburse for the damages. The reason I write this review is because my Mom had reached out to the property GM directly, who said he would get back to her but never did. She had her own issues with a mouse in the condo and never received any acknowledgement of the situation or mine. Mistakes happen, but this is a big mistake and a very dangerous one that should be addressed. A ski flying off of a shuttle can cause serious damage and the outcome could have been much worse if the car behind us had not stopped before hitting the ski. I wish this property would acknowledge and apologize for the inconvenience that was caused, and I hope they learn from this, and look at the safety of their ski racks so this never happens again.