Morning ladies were nice. Night shift staff was weird, unhelpful and just sat and watched tv.
The place is pretty run down and not clean. Had we not paid ahead we would have changed hotels.
Breakfast is processed premade junk. Sugar filled nonsense.
Rooms are small and just kinda drab and gross.
2.0分
其他
展开
The sheets were terribly pilled and uncomfortable. I never received housekeeping throughout my stay as I was promised.
I did get a very nice call from the manager after I checked out to see what could be done.
展开
酒店回复: Theresa, thank you for sharing your experience. We're sorry your stay wasn't as comfortable as it should have been, and we appreciate you mentioning the follow-up call from our manager. Your feedback has been noted, and we'll use it to help us improve moving forward.
4.0分
其他
展开
The only thing I didn't care for were the pillows. They aren't comfortable and if two people are in the same bed there should be 2 pillows for every person in the room. Everything else was nice. In the breakfast room it is very cold to sit there. I am up in the early morning because I can't sleep. The staff there was very helpful in other ways.
展开
酒店回复: Patricia, thank you for sharing your feedback. We’re glad you enjoyed many aspects of your stay and appreciated our helpful team. Your comments about the pillows and breakfast room have been noted, and we’ll review them with our team as we look for ways to enhance the guest experience. We hope to welcome you again soon.
3.0分
其他
展开
Staff was friendly. Hotel needs some upgrades including getting rid of that carpet on the 1st floor. Parking was good. Care package upon arrival was a nice touch. Bathroom was in good condition.
展开
酒店回复: Alannah, thank you for sharing your thoughts about your recent visit. The team appreciates your feedback regarding the atmosphere and amenities, and is pleased to hear that certain touches, such as the welcome package and convenient parking, made your stay more enjoyable. Your comments help inform future enhancements.
3.0分
其他
展开
nothing was special about the property. Based on the fact google had a good review i excepted that which will never happen again. Homeless people were hanging around the parking lot. I never ate the food down stairs cause it looked gross. I should have known what the property was like when i step into the elevator and it was dirty. In our bath room the tile was broken and the grout was missing. Base on what this property. Ill never stay at another Fairfield Inn.
展开
酒店回复: Stanley, thank you for sharing these observations about your experience. The team always aims to offer a comfortable environment, and guest impressions are valued as efforts are made to maintain the property. Your comments on both the public areas and accommodations have been shared with management for consideration.
4.0分
家庭亲子
展开
Our room was nice but not well insulated for sound and was right across from the elevator. The elevator worked about 40% of the time we went to use it. The staff was very friendly and the breakfast spread was nice.
展开
酒店回复: Phillip, thank you for sharing your experience. It's great to know you enjoyed your room and the breakfast at Fairfield Inn & Suites Colorado Springs Air Force Academy. The team appreciates your kind words, and your feedback regarding sound insulation and the elevator is valuable to us. We look forward to welcoming you again soon.
4.0分
商务出差
展开
Good choice for CO Springs
Pretty standard updated Fairfield, though the elevator was out of service both days I stayed there. The breakfast was also your basic free hotel breakfast. Friendly front desk staff and the location was very close to many restaurants and shops with easy access to the highway.
展开
酒店回复: Stephanie, thank you for sharing your experience. It’s great to know you had a pleasant stay at Fairfield Inn & Suites Colorado Springs Air Force Academy and appreciated the convenient location and welcoming team members at the front desk. The feedback regarding amenities is valued, and the team is always working to make each visit enjoyable. We hope to welcome you back soon.
1.0分
其他
展开
Poor customer service
We did not stay here and canceled the reservation on 8/15 because of confusion on which Fairfield we were staying. I was told we would be charged a cancellation for one night, but I have not received credit for the other two nights, which were prepaid. Neither Fairfield or ********** have given us any good customer service. Very displeased.
展开
酒店回复: Barbara, the experience you described is certainly not the impression intended. The situation regarding your reservation and the communication about your refund have been noted. Your feedback will be reviewed further.
3.0分
家庭亲子
展开
The property over all was okay. The bed was lumpy . I cannot believe they have the nerve to charge for parking. Are you kidding me! And then on top of that a sign is posted that says if your car is broken into they are not responsible. Okay fine but then you should not charge to park in the parking lot. It seems so greedy.
非常友好的工作人员
Morning ladies were nice. Night shift staff was weird, unhelpful and just sat and watched tv.
The place is pretty run down and not clean. Had we not paid ahead we would have changed hotels.
Breakfast is processed premade junk. Sugar filled nonsense.
Rooms are small and just kinda drab and gross.
The sheets were terribly pilled and uncomfortable. I never received housekeeping throughout my stay as I was promised.
I did get a very nice call from the manager after I checked out to see what could be done.
The only thing I didn't care for were the pillows. They aren't comfortable and if two people are in the same bed there should be 2 pillows for every person in the room. Everything else was nice. In the breakfast room it is very cold to sit there. I am up in the early morning because I can't sleep. The staff there was very helpful in other ways.
Staff was friendly. Hotel needs some upgrades including getting rid of that carpet on the 1st floor. Parking was good. Care package upon arrival was a nice touch. Bathroom was in good condition.
nothing was special about the property. Based on the fact google had a good review i excepted that which will never happen again. Homeless people were hanging around the parking lot. I never ate the food down stairs cause it looked gross. I should have known what the property was like when i step into the elevator and it was dirty. In our bath room the tile was broken and the grout was missing. Base on what this property. Ill never stay at another Fairfield Inn.
Our room was nice but not well insulated for sound and was right across from the elevator. The elevator worked about 40% of the time we went to use it. The staff was very friendly and the breakfast spread was nice.
Good choice for CO Springs
Pretty standard updated Fairfield, though the elevator was out of service both days I stayed there. The breakfast was also your basic free hotel breakfast. Friendly front desk staff and the location was very close to many restaurants and shops with easy access to the highway.
Poor customer service
We did not stay here and canceled the reservation on 8/15 because of confusion on which Fairfield we were staying. I was told we would be charged a cancellation for one night, but I have not received credit for the other two nights, which were prepaid. Neither Fairfield or ********** have given us any good customer service. Very displeased.
The property over all was okay. The bed was lumpy . I cannot believe they have the nerve to charge for parking. Are you kidding me! And then on top of that a sign is posted that says if your car is broken into they are not responsible. Okay fine but then you should not charge to park in the parking lot. It seems so greedy.