Staff was friendly. Hotel needs some upgrades including getting rid of that carpet on the 1st floor. Parking was good. Care package upon arrival was a nice touch. Bathroom was in good condition.
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酒店回复: Alannah, thank you for sharing your thoughts about your recent visit. The team appreciates your feedback regarding the atmosphere and amenities, and is pleased to hear that certain touches, such as the welcome package and convenient parking, made your stay more enjoyable. Your comments help inform future enhancements.
3.0分
其他
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nothing was special about the property. Based on the fact google had a good review i excepted that which will never happen again. Homeless people were hanging around the parking lot. I never ate the food down stairs cause it looked gross. I should have known what the property was like when i step into the elevator and it was dirty. In our bath room the tile was broken and the grout was missing. Base on what this property. Ill never stay at another Fairfield Inn.
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酒店回复: Stanley, thank you for sharing these observations about your experience. The team always aims to offer a comfortable environment, and guest impressions are valued as efforts are made to maintain the property. Your comments on both the public areas and accommodations have been shared with management for consideration.
4.0分
家庭亲子
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Our room was nice but not well insulated for sound and was right across from the elevator. The elevator worked about 40% of the time we went to use it. The staff was very friendly and the breakfast spread was nice.
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酒店回复: Phillip, thank you for sharing your experience. It's great to know you enjoyed your room and the breakfast at Fairfield Inn & Suites Colorado Springs Air Force Academy. The team appreciates your kind words, and your feedback regarding sound insulation and the elevator is valuable to us. We look forward to welcoming you again soon.
4.0分
商务出差
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Good choice for CO Springs
Pretty standard updated Fairfield, though the elevator was out of service both days I stayed there. The breakfast was also your basic free hotel breakfast. Friendly front desk staff and the location was very close to many restaurants and shops with easy access to the highway.
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酒店回复: Stephanie, thank you for sharing your experience. It’s great to know you had a pleasant stay at Fairfield Inn & Suites Colorado Springs Air Force Academy and appreciated the convenient location and welcoming team members at the front desk. The feedback regarding amenities is valued, and the team is always working to make each visit enjoyable. We hope to welcome you back soon.
1.0分
其他
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Poor customer service
We did not stay here and canceled the reservation on 8/15 because of confusion on which Fairfield we were staying. I was told we would be charged a cancellation for one night, but I have not received credit for the other two nights, which were prepaid. Neither Fairfield or ********** have given us any good customer service. Very displeased.
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酒店回复: Barbara, the experience you described is certainly not the impression intended. The situation regarding your reservation and the communication about your refund have been noted. Your feedback will be reviewed further.
3.0分
家庭亲子
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The property over all was okay. The bed was lumpy . I cannot believe they have the nerve to charge for parking. Are you kidding me! And then on top of that a sign is posted that says if your car is broken into they are not responsible. Okay fine but then you should not charge to park in the parking lot. It seems so greedy.
4.0分
其他
did appreciate the hotel staff’s ability to make it easy
did not really like the field that it was a Old hotel based on the feeling of the hallways and doors
2.0分
其他
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The service was exceptional. My flight was delayed coming in and my room was held for me and my fiance was allowed to check in before I arrived with the card that was on file. I want that to be very clear! But this building and amenities is in dire need of an upgrade. My shower head sprayed in all directions and the breakfast was not up to par compared to two of the neighbor hotels that we have stayed at previously. There is definitely value in getting an upgrade. Thank you and look forward to see what they decide to do.
3.0分
其他
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I guess I had high expectations for a Marriott Fairfield. Bed was not very comfortable, TV very small compared to other brands.. I have stayed at other Marriott hotels and they were better suited for my needs. I may just have to stick to Hilton when I travel here again.
非常友好的工作人员
Staff was friendly. Hotel needs some upgrades including getting rid of that carpet on the 1st floor. Parking was good. Care package upon arrival was a nice touch. Bathroom was in good condition.
nothing was special about the property. Based on the fact google had a good review i excepted that which will never happen again. Homeless people were hanging around the parking lot. I never ate the food down stairs cause it looked gross. I should have known what the property was like when i step into the elevator and it was dirty. In our bath room the tile was broken and the grout was missing. Base on what this property. Ill never stay at another Fairfield Inn.
Our room was nice but not well insulated for sound and was right across from the elevator. The elevator worked about 40% of the time we went to use it. The staff was very friendly and the breakfast spread was nice.
Good choice for CO Springs
Pretty standard updated Fairfield, though the elevator was out of service both days I stayed there. The breakfast was also your basic free hotel breakfast. Friendly front desk staff and the location was very close to many restaurants and shops with easy access to the highway.
Poor customer service
We did not stay here and canceled the reservation on 8/15 because of confusion on which Fairfield we were staying. I was told we would be charged a cancellation for one night, but I have not received credit for the other two nights, which were prepaid. Neither Fairfield or ********** have given us any good customer service. Very displeased.
The property over all was okay. The bed was lumpy . I cannot believe they have the nerve to charge for parking. Are you kidding me! And then on top of that a sign is posted that says if your car is broken into they are not responsible. Okay fine but then you should not charge to park in the parking lot. It seems so greedy.
did appreciate the hotel staff’s ability to make it easy
did not really like the field that it was a Old hotel based on the feeling of the hallways and doors
The service was exceptional. My flight was delayed coming in and my room was held for me and my fiance was allowed to check in before I arrived with the card that was on file. I want that to be very clear! But this building and amenities is in dire need of an upgrade. My shower head sprayed in all directions and the breakfast was not up to par compared to two of the neighbor hotels that we have stayed at previously. There is definitely value in getting an upgrade. Thank you and look forward to see what they decide to do.
I guess I had high expectations for a Marriott Fairfield. Bed was not very comfortable, TV very small compared to other brands.. I have stayed at other Marriott hotels and they were better suited for my needs. I may just have to stick to Hilton when I travel here again.