酒店回复: On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
Satisfied very clean good breakfast food for free nice pool area & outdoor fire pit nice & friendly staff
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酒店回复: On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
1.0分
其他
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Beware of the bait and switch deposit
p when I got there, they insisted on a $250 deposit for incidentals what incidentals there wasn’t anything to buy in the room. I did not see anywhere when I booked my room where they need to do that I was on a budget and not prepared for that amount of money. I felt like I had been catfish. The bait and switch was not appreciated.
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酒店回复: Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the staff and leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
4.0分
家庭亲子
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Great location, easy parking, great room for myself, husband & baby. However we did notice that after our daughter had been crawling on the carpet, her feet were FILTHY. We had to wash her hands & feet repeatedly because there’s no keeping her confined now that she’s mobile. The carpet could definitely use a thorough shampooing, other than that we enjoyed our stay.
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酒店回复: On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
5.0分
其他
The room was nice and up-to-date. AC was incredibly loud! But the building was quiet. A nice breakfast area. Hidden charge for parking.
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酒店回复: On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
5.0分
其他
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Bad experience 😡
Me and my husband estay one night at this hotel and we never smoke, and they charge 265 because they said we smoked, and they said they have evidence and I told send me the evidence they never send me the evidence, I don’t know what can I do ,because I sure we didn’t smoke
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酒店回复: On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
1.0分
商务出差
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Cars are always broken in to in the parking lot. They would not allow me to change my booking date minutes after booking, which wasted my money. I will never stay with Marriott Bonvoy affiliated hotels again. IHG Rewards will be used now.
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酒店回复: Thank you for choosing to stay with us. Your experience is not up to our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the leadership team, so we can do our best to ensure this does not occur again.As a result of my review of your experience, Once again, thank you for taking the time to share your experience.We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.
5.0分
其他
Indoor swimming pool & spa outdoor fire pit kitchen in the rooms very clean & big rooms w/ lots of space…lovely
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酒店回复: On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
我们很喜欢这个位置，因为它靠近水上乐园和Galleria购物中心。虽然人不多，但很干净。我们最郁闷的是门锁。他们有手动插销锁，如果开着，门就无法正常开关。
我二月份住过这里，非常喜欢。这次入住有点失望。房间里弥漫着烧焦食物的味道。楼上的人敲打东西好几个小时。不过位置和员工都很棒。
一切都很完美
Satisfied very clean good breakfast food for free nice pool area & outdoor fire pit nice & friendly staff
Beware of the bait and switch deposit
p when I got there, they insisted on a $250 deposit for incidentals what incidentals there wasn’t anything to buy in the room. I did not see anywhere when I booked my room where they need to do that I was on a budget and not prepared for that amount of money. I felt like I had been catfish. The bait and switch was not appreciated.
Great location, easy parking, great room for myself, husband & baby. However we did notice that after our daughter had been crawling on the carpet, her feet were FILTHY. We had to wash her hands & feet repeatedly because there’s no keeping her confined now that she’s mobile. The carpet could definitely use a thorough shampooing, other than that we enjoyed our stay.
The room was nice and up-to-date. AC was incredibly loud! But the building was quiet. A nice breakfast area. Hidden charge for parking.
Bad experience 😡
Me and my husband estay one night at this hotel and we never smoke, and they charge 265 because they said we smoked, and they said they have evidence and I told send me the evidence they never send me the evidence, I don’t know what can I do ,because I sure we didn’t smoke
Cars are always broken in to in the parking lot. They would not allow me to change my booking date minutes after booking, which wasted my money. I will never stay with Marriott Bonvoy affiliated hotels again. IHG Rewards will be used now.
Indoor swimming pool & spa outdoor fire pit kitchen in the rooms very clean & big rooms w/ lots of space…lovely