酒店回复: On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
It was so convenient staying at the Residence Inn. We had a very late check in and we were greeted by someone with a big smile and welcoming attitude. We appreciated the "welcome bags" with water and a snacks! The room was ample, comfortable, clean, and comfortable - I could have stayed there for a week if I needed to! I would definitely stay there again and I recommend it.
酒店回复: Thank You
5.0分
情侣出游
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We really enjoyed our stay. The room was spacious and quiet and in a convenient location. My only quibble is that the TV was a little small and dark. Those could use an update.
酒店回复: Thank You
2.0分
家庭亲子
The staff is nice but the fire alarm keeps going off. They said they cannot fix it until tomorrow and that it will likely go off all night.
5.0分
其他
Satisfied very clean good breakfast food for free nice pool area & outdoor fire pit nice & friendly staff
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酒店回复: On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
1.0分
其他
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Beware of the bait and switch deposit
p when I got there, they insisted on a $250 deposit for incidentals what incidentals there wasn’t anything to buy in the room. I did not see anywhere when I booked my room where they need to do that I was on a budget and not prepared for that amount of money. I felt like I had been catfish. The bait and switch was not appreciated.
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酒店回复: Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the staff and leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
4.0分
家庭亲子
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Great location, easy parking, great room for myself, husband & baby. However we did notice that after our daughter had been crawling on the carpet, her feet were FILTHY. We had to wash her hands & feet repeatedly because there’s no keeping her confined now that she’s mobile. The carpet could definitely use a thorough shampooing, other than that we enjoyed our stay.
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酒店回复: On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
5.0分
其他
The room was nice and up-to-date. AC was incredibly loud! But the building was quiet. A nice breakfast area. Hidden charge for parking.
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酒店回复: On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
我们很喜欢这个位置，因为它靠近水上乐园和Galleria购物中心。虽然人不多，但很干净。我们最郁闷的是门锁。他们有手动插销锁，如果开着，门就无法正常开关。
我二月份住过这里，非常喜欢。这次入住有点失望。房间里弥漫着烧焦食物的味道。楼上的人敲打东西好几个小时。不过位置和员工都很棒。
一切都很完美
It was so convenient staying at the Residence Inn. We had a very late check in and we were greeted by someone with a big smile and welcoming attitude. We appreciated the "welcome bags" with water and a snacks! The room was ample, comfortable, clean, and comfortable - I could have stayed there for a week if I needed to! I would definitely stay there again and I recommend it.
We really enjoyed our stay. The room was spacious and quiet and in a convenient location. My only quibble is that the TV was a little small and dark. Those could use an update.
The staff is nice but the fire alarm keeps going off. They said they cannot fix it until tomorrow and that it will likely go off all night.
Satisfied very clean good breakfast food for free nice pool area & outdoor fire pit nice & friendly staff
Beware of the bait and switch deposit
p when I got there, they insisted on a $250 deposit for incidentals what incidentals there wasn’t anything to buy in the room. I did not see anywhere when I booked my room where they need to do that I was on a budget and not prepared for that amount of money. I felt like I had been catfish. The bait and switch was not appreciated.
Great location, easy parking, great room for myself, husband & baby. However we did notice that after our daughter had been crawling on the carpet, her feet were FILTHY. We had to wash her hands & feet repeatedly because there’s no keeping her confined now that she’s mobile. The carpet could definitely use a thorough shampooing, other than that we enjoyed our stay.
The room was nice and up-to-date. AC was incredibly loud! But the building was quiet. A nice breakfast area. Hidden charge for parking.