breakfast options were limited, which you had to pay for @$15 per person ( not worth it). Other than that the staff was good- no real complaints. Service was good ✅ very clean✅ parking✅ (someone broke into 2 cars the morning before we got there but we had no problems, so park at your own risk). Bed-average (not typical Hilton quality but ok)☑️ area is a little shady but it was the only hotel that was affordable and close enough to UC. I would recommend if you need a hotel within the area.
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酒店回复: Thank you for your feedback. We're sorry to hear about the parking issue but we are working with our team to resolve this issue. We look forward to your next visit to UC!
5.0分
家庭亲子
Very nice accommodations with comfortable beds. Front desk staff was very nice and personable.
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酒店回复: We are happy to hear you enjoyed your accommodations and our team. We look forward to your next visit to Cincinnati!
5.0分
朋友出游
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I was in town with a friend for a concert. I wasn't sure what hotel I was really looking for, or what the best option would be. I saw the affordability and the distance of the hotel to the stadium and it was a good fit for us. The staff were helpful in answering my questions before arriving. I had asked if there was a fridge included in the room as the person I was traveling with is breast feeding and we didn't want to dump her supply. They were very accomodating in making sure she had what she needed. Area around the hotel felt safe, the parking garage with an elevator directly to the lobby was very convenient. Staff were friendly and quick to check us in. Room was clean and comfortable. Only wish we had was to have body soap and hand soap. We only were provided shampoo, conditioner, and face soap, but we made do.
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酒店回复: We are happy you enjoy the concert and our hotel! We have you have a wonderful fall season!
3.0分
其他
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The staff was very friendly. However the room condition was average. The bathroom door wouldn’t shut fully, a piece was missing from the wall, there was no coffee in the room (only tea, coffee had not been restocked)…minor things but for the cost, I was surprised. Also no coffee downstairs for guests on Sunday at 11am.
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酒店回复: Thank you for your feedback. We apologize for this inconvenience during your stay. This is not the standard we look to uphold here at the Hilton Garden Inn. Let us know the next time you return so we can make it up to you the next time you visit Cincinnati.
5.0分
其他
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Nice room, tub in bathroom needs to be re-caulked. It is moldy. Also, a tile is missing next to the tub. Nice property and convenient to restaurants and the National Museum of US Air Force.
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酒店回复: Thank you for your feedback. We will share this with the maintenance team in order to better satisfy you during your next stay.
5.0分
情侣出游
Convenient location to an area we were visiting friends. Very comfortable accommodation
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酒店回复: It's great to hear you enjoyed your visit for your friends while staying here at our location!
3.0分
其他
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Uncomfortable beds - Everything else was good
Friendly staff, clean room, and great hotel gym. Unfortunately, the bed was very uncomfortable and resulted in poor sleep.
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酒店回复: Thank you for your feedback. We will share this with our team so your next stay is even better!
4.0分
其他
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Staff was extremely helpful and customer oriented. However, it seems guests do not respect the non-smoking policies. Marijuna smell permeated the different areas.
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酒店回复: Thank you for the feedback, we are sorry you had to deal with the smell of Marijuna. We are a non-smoking hotel and this does not follow our standards we set here. Thank you for bringing this to our attention.
4.0分
商务出差
Didn't like the smell of animal urine in the elevator. One of the elevators had just been cleaned, the other one needed it just as much.
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酒店回复: We're sorry you experienced that issue with our elevators. We will have that rectified with our maintenance team immediately.
看起来很新，位置很好。我每次退房前都会把床单撕掉，希望下一位住客不会再用。今天我震惊地发现床垫上有一个大污渍；它肯定需要清洗或换一张新床垫！
一晚 200 多美元应该包括早餐，但实际上没有。
breakfast options were limited, which you had to pay for @$15 per person ( not worth it). Other than that the staff was good- no real complaints. Service was good ✅ very clean✅ parking✅ (someone broke into 2 cars the morning before we got there but we had no problems, so park at your own risk). Bed-average (not typical Hilton quality but ok)☑️ area is a little shady but it was the only hotel that was affordable and close enough to UC. I would recommend if you need a hotel within the area.
Very nice accommodations with comfortable beds. Front desk staff was very nice and personable.
I was in town with a friend for a concert. I wasn't sure what hotel I was really looking for, or what the best option would be. I saw the affordability and the distance of the hotel to the stadium and it was a good fit for us. The staff were helpful in answering my questions before arriving. I had asked if there was a fridge included in the room as the person I was traveling with is breast feeding and we didn't want to dump her supply. They were very accomodating in making sure she had what she needed. Area around the hotel felt safe, the parking garage with an elevator directly to the lobby was very convenient. Staff were friendly and quick to check us in. Room was clean and comfortable. Only wish we had was to have body soap and hand soap. We only were provided shampoo, conditioner, and face soap, but we made do.
The staff was very friendly. However the room condition was average. The bathroom door wouldn’t shut fully, a piece was missing from the wall, there was no coffee in the room (only tea, coffee had not been restocked)…minor things but for the cost, I was surprised. Also no coffee downstairs for guests on Sunday at 11am.
Nice room, tub in bathroom needs to be re-caulked. It is moldy. Also, a tile is missing next to the tub. Nice property and convenient to restaurants and the National Museum of US Air Force.
Convenient location to an area we were visiting friends. Very comfortable accommodation
Uncomfortable beds - Everything else was good
Friendly staff, clean room, and great hotel gym. Unfortunately, the bed was very uncomfortable and resulted in poor sleep.
Staff was extremely helpful and customer oriented. However, it seems guests do not respect the non-smoking policies. Marijuna smell permeated the different areas.
Didn't like the smell of animal urine in the elevator. One of the elevators had just been cleaned, the other one needed it just as much.