酒店回复: Thank you all for taking the time to share your review. We truly appreciate your feedback and hope to welcome you back again soon.
3.0分
家庭亲子
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The ordered breakfast was just OK. Fruit options were sparse and the fresh fruit was the same cut cantelope for 3 days and tasted and likely was spoiled. Also, my car window was smashed and broken into while parked in the parking garage, which I was told to park in due to now surface spots in front of the hotel were available. It's 4 days later and I still don't have the police report, despite asking for it 3 times, and gave my email address. I will need it to file a report with my insurance because the cost of the repair is more than my deductible. The manager was nice, but I still don't have the police report. The staff were nice and sympathetic to what happened, and appreciated the discount for my inconvenience, but no follow through.
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酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear that your breakfast experience did not meet expectations, particularly regarding the fruit selection and freshness. This is certainly not the standard we aim to uphold.Your comments have been shared with our culinary team to ensure greater variety and quality in our breakfast offerings moving forward. We truly appreciate your input. We hope you’ll give us another opportunity to provide you with a more enjoyable stay in the future.Also for a police report you will have to contact the Cincinnati police for that report.Thank you,Zachary AlexanderOperations ManagerHilton Garden Inn
4.0分
其他
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breakfast options were limited, which you had to pay for @$15 per person ( not worth it). Other than that the staff was good- no real complaints. Service was good ✅ very clean✅ parking✅ (someone broke into 2 cars the morning before we got there but we had no problems, so park at your own risk). Bed-average (not typical Hilton quality but ok)☑️ area is a little shady but it was the only hotel that was affordable and close enough to UC. I would recommend if you need a hotel within the area.
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酒店回复: Thank you for your feedback. We're sorry to hear about the parking issue but we are working with our team to resolve this issue. We look forward to your next visit to UC!
5.0分
家庭亲子
Very nice accommodations with comfortable beds. Front desk staff was very nice and personable.
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酒店回复: We are happy to hear you enjoyed your accommodations and our team. We look forward to your next visit to Cincinnati!
5.0分
情侣出游
It's always a pleasure staying here when visiting my daughter at Xavier University.
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酒店回复: Thank you all for taking the time to share your review. We truly appreciate your feedback and hope to welcome you back again soon.
5.0分
朋友出游
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I was in town with a friend for a concert. I wasn't sure what hotel I was really looking for, or what the best option would be. I saw the affordability and the distance of the hotel to the stadium and it was a good fit for us. The staff were helpful in answering my questions before arriving. I had asked if there was a fridge included in the room as the person I was traveling with is breast feeding and we didn't want to dump her supply. They were very accomodating in making sure she had what she needed. Area around the hotel felt safe, the parking garage with an elevator directly to the lobby was very convenient. Staff were friendly and quick to check us in. Room was clean and comfortable. Only wish we had was to have body soap and hand soap. We only were provided shampoo, conditioner, and face soap, but we made do.
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酒店回复: We are happy you enjoy the concert and our hotel! We have you have a wonderful fall season!
3.0分
其他
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The staff was very friendly. However the room condition was average. The bathroom door wouldn’t shut fully, a piece was missing from the wall, there was no coffee in the room (only tea, coffee had not been restocked)…minor things but for the cost, I was surprised. Also no coffee downstairs for guests on Sunday at 11am.
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酒店回复: Thank you for your feedback. We apologize for this inconvenience during your stay. This is not the standard we look to uphold here at the Hilton Garden Inn. Let us know the next time you return so we can make it up to you the next time you visit Cincinnati.
5.0分
其他
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Nice room, tub in bathroom needs to be re-caulked. It is moldy. Also, a tile is missing next to the tub. Nice property and convenient to restaurants and the National Museum of US Air Force.
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酒店回复: Thank you for your feedback. We will share this with the maintenance team in order to better satisfy you during your next stay.
5.0分
情侣出游
Convenient location to an area we were visiting friends. Very comfortable accommodation
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酒店回复: It's great to hear you enjoyed your visit for your friends while staying here at our location!
看起来很新，位置很好。我每次退房前都会把床单撕掉，希望下一位住客不会再用。今天我震惊地发现床垫上有一个大污渍；它肯定需要清洗或换一张新床垫！
一晚 200 多美元应该包括早餐，但实际上没有。
房间干净，有顶棚停车位，环境安静
The ordered breakfast was just OK. Fruit options were sparse and the fresh fruit was the same cut cantelope for 3 days and tasted and likely was spoiled. Also, my car window was smashed and broken into while parked in the parking garage, which I was told to park in due to now surface spots in front of the hotel were available. It's 4 days later and I still don't have the police report, despite asking for it 3 times, and gave my email address. I will need it to file a report with my insurance because the cost of the repair is more than my deductible. The manager was nice, but I still don't have the police report. The staff were nice and sympathetic to what happened, and appreciated the discount for my inconvenience, but no follow through.
breakfast options were limited, which you had to pay for @$15 per person ( not worth it). Other than that the staff was good- no real complaints. Service was good ✅ very clean✅ parking✅ (someone broke into 2 cars the morning before we got there but we had no problems, so park at your own risk). Bed-average (not typical Hilton quality but ok)☑️ area is a little shady but it was the only hotel that was affordable and close enough to UC. I would recommend if you need a hotel within the area.
Very nice accommodations with comfortable beds. Front desk staff was very nice and personable.
It's always a pleasure staying here when visiting my daughter at Xavier University.
I was in town with a friend for a concert. I wasn't sure what hotel I was really looking for, or what the best option would be. I saw the affordability and the distance of the hotel to the stadium and it was a good fit for us. The staff were helpful in answering my questions before arriving. I had asked if there was a fridge included in the room as the person I was traveling with is breast feeding and we didn't want to dump her supply. They were very accomodating in making sure she had what she needed. Area around the hotel felt safe, the parking garage with an elevator directly to the lobby was very convenient. Staff were friendly and quick to check us in. Room was clean and comfortable. Only wish we had was to have body soap and hand soap. We only were provided shampoo, conditioner, and face soap, but we made do.
The staff was very friendly. However the room condition was average. The bathroom door wouldn’t shut fully, a piece was missing from the wall, there was no coffee in the room (only tea, coffee had not been restocked)…minor things but for the cost, I was surprised. Also no coffee downstairs for guests on Sunday at 11am.
Nice room, tub in bathroom needs to be re-caulked. It is moldy. Also, a tile is missing next to the tub. Nice property and convenient to restaurants and the National Museum of US Air Force.
Convenient location to an area we were visiting friends. Very comfortable accommodation