酒店回复: Gracias por elegir el Holiday Inn Express & Suites Tucson Mall. Me alegra ver que disfrutó su estancia con nosotros! Me aseguraré de informar a nuestro personal sobre su cumplido! De nuevo, gracias y que tenga un día excellente!
酒店回复: I’m really sorry to hear about the trouble you experienced during your stay, and I truly apologize for the inconvenience caused by the staff’s behavior. This is certainly not the level of service we aim to provide. I understand how frustrating this must be, especially when your payment issue remains unresolved. Please feel free to reach out directly to our customer service team so we can address and fix the issue as quickly as possible. Your feedback is valuable, and we hope to make this right for you. Thank you for bringing this to our attention.
5.0分
其他
原文
翻译提供方：Google
谢谢，一切都好，谢谢。
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酒店回复: Dear Guest! Thank you so much for taking the time out of your day to let us know how we are doing. I am pleased to see that everything met your expectations. We hope to welcome you back on your next visit to Tucson!
5.0分
家庭亲子
原文
翻译提供方：Google
伟大的
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酒店回复: Dear Guest! I am pleased to see that your stay was excellent! I will be sure to pass along your praises to our team. We hope that you will think of us again on your next visit to Tucson!
3.0分
其他
Unsure i never stayed here. They were over booked and Orbitz never advised me.
The woman who was checking in was very pleasent though.
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酒店回复: Thank you for sharing your feedback. I’m very sorry for the inconvenience caused by the overbooking and the lack of communication from Orbitz. I’m glad to hear our front desk associate was pleasant during the process, but we understand how frustrating the situation must have been. We appreciate your understanding and hope to have the opportunity to welcome you properly in the future.
5.0分
商务出差
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DANIEL. This dude is amazing. A true diamond in the rough. Not only did we run into multiple things where we needed help and he was able to remedy it all, he was kind, helpful, and sincere about everything. In a world losing good customer service, it was truly refreshing. Thanks again Daniel, made our whole trip down that much better!
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酒店回复: Thank you so much for sharing this wonderful feedback. We’re thrilled to hear that Daniel made such a positive impact on your stay. Providing kind, sincere, and attentive service is exactly what we strive for, and it’s great to know he was able to assist you with everything you needed. We’ll be sure to recognize him for his outstanding service. Thank you again for your kind words, we’re glad he helped make your trip even better, and we look forward to welcoming you back in the future.
4.0分
其他
Plenty of parking for trucks, RVs and trailers. Friendly staff.
Rooms plain but big, breakfast just okay.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you appreciated our ample parking and friendly staff, and that the room size worked well for you. We also appreciate your comments about the room style and breakfast, as they help us see where we can improve. We hope to welcome you again soon.
4.0分
其他
Hotel is a little dated and had a loose tile in the bathroom in an inconvenient spot. Otherwise it was clean and comfortable.
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酒店回复: Thank you for choosing the Holiday Inn Express Tucson Mall. We’re glad to hear that you enjoyed your overall stay, though we apologize for the issues you encountered with the tile in your room. We are sorry about this oversight and is not the quality of safety that we aim to offer to all our guests. We will address this with our maintenance team to ensure it is resolved. We appreciate you bringing this to our attention and hope to provide you with a smoother stay next time.
床垫非常舒服，枕头被套都很舒服。酒店环境很好，我带了service dog 就在酒店内部就能走动溜娃。地理位置也特别好，附近很多超市，一切都很方便，并且居高临下可以眺望墨西哥。
酒店位置不错，周边有大型的超市和餐厅。早餐可以，就房间的设施老旧，地毯明显脏，床品上也可见一些小有污渍。
服务很棒，一切都很棒，除了早餐，热菜用完了，你得等他们补货。除此之外，强烈推荐。
我在这里住得不太愉快。我的付款出了点问题，工作人员非常不方便，而且对我很不礼貌。问题到现在还没解决，而且自从我遇到那件事之后，我不建议再住在这里了。
谢谢，一切都好，谢谢。
伟大的
Unsure i never stayed here. They were over booked and Orbitz never advised me.
The woman who was checking in was very pleasent though.
DANIEL. This dude is amazing. A true diamond in the rough. Not only did we run into multiple things where we needed help and he was able to remedy it all, he was kind, helpful, and sincere about everything. In a world losing good customer service, it was truly refreshing. Thanks again Daniel, made our whole trip down that much better!
Plenty of parking for trucks, RVs and trailers. Friendly staff.
Rooms plain but big, breakfast just okay.
Hotel is a little dated and had a loose tile in the bathroom in an inconvenient spot. Otherwise it was clean and comfortable.