酒店回复: Thank you for taking the time to share your feedback. We truly appreciate your honesty and understand your comments regarding the need for remodeling. Please know that we are actively exploring renovation plans to enhance our guest experience and bring fresh updates to our property. Your input is invaluable as we work to make improvements, and we hope to have the opportunity to welcome you back in the future to experience the positive changes.
3.0分
情侣出游
原文
翻译提供方：Google
轻松无忧
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酒店回复: Thank you for this great review we hope to see you again when you are in town.
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Manuel,Thank you very much for your great rating and kind comment! We’re happy to hear you had a pleasant stay with us. Our team strives to provide clean, comfortable accommodations and friendly service, and it’s wonderful to know you enjoyed your visit.We truly appreciate you choosing Wingate by Wyndham and hope to welcome you back again soon.Warm regards,Leanna CriderGeneral Manager
5.0分
其他
原文
翻译提供方：Google
好的
3.0分
家庭亲子
Dirty, falling apart, one member of staff was very rude. Large water leak in buffet room very unhappy
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酒店回复: Dear JThank you so much for sharing your feedback with us. I’m truly sorry for the issues you encountered during your stay. We unfortunately had an emergency plumbing issue over the weekend, but it has since been fully resolved.We’ve also shared your comments about your room and your experience with our maintenance and management staff to ensure this doesn’t happen again. We genuinely value your input. We’re so sorry we missed the mark this time, but we’d love the chance to welcome you back and show you the improvements firsthand!Warm regards,LeAnna CriderGeneral Manager
2.0分
家庭亲子
The towel bar in bathroom none existing. Carpets are dirty. Beds uncomfortable and pillow suck. Diffently not worth the price.
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酒店回复: Dear Susan,Thank you for sharing your feedback with us. We’re very sorry to hear that your stay did not meet expectations. The concerns you mentioned regarding the towel bar, carpet, and bedding are certainly not the experience we want our guests to have.Your comments have been shared with our housekeeping and maintenance teams, and they’re already working to address these issues. We always have room to improve, and feedback like yours truly helps us do that.We appreciate you taking the time to let us know and hope you’ll consider giving us another chance to provide you with a more comfortable stay in the future.Sincerely,LeAnna CriderGeneral ManagerWingate by Wyndham
4.0分
其他
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Clean room . Staff Ashley went above and beyond she handle the front desk and breakfast with professionalism and grace she deserves a raise ! Need a better variety of food . .
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酒店回复: Dear Amy,Thank you so much for your kind words and wonderful review! We’re delighted to hear that you enjoyed your stay and that your room was clean and comfortable. We’re especially grateful for your recognition of Ashley! She truly is a valued member of our team, and your compliments will absolutely be shared with her.We also appreciate your feedback regarding our breakfast selection, and we’ll be taking it into consideration as we continue looking for ways to enhance our guest experience.We hope to welcome you back again soon!Sincerely,LeAnna CriderGeneral ManagerWingate by Wyndham
3.0分
其他
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The air conditioner worked great, the beds very uncomfortable as were the pillows. The breakfast was not much to choose from. Coffee, toast or waffles and 2 different kinds of cereal...no eggs/bacon/sausage.
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酒店回复: Dear Leigh,Thank you so much for sharing your feedback. We’re happy to hear that you enjoyed the cool comfort of your room, though we’re sorry to learn the bed and pillows weren’t as comfortable as you hoped. Your comfort is very important to us, and we’ll keep your comments in mind as we continue making improvements.As for breakfast, we appreciate your input! On weekdays, we serve a continental-style breakfast with lighter options, while on weekends we offer a full hot breakfast featuring eggs, hash browns, sausage, and more. We hope you’ll visit us again and get to experience our full breakfast spread next time.We truly value your stay and look forward to welcoming you back in the future.Sincerely,LeAnna CriderGeneral ManagerWingate by Wyndham
1.0分
其他
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Smells like wet dirty socks!
Bed was very uncomfortable and would sink when we sat on it. The room was stinky and humid, smelled like dirty wet socks. The tub was painted to cover up the fact that it was old and stained, but the paint they used was peeling off when we used the tub. The continental breakfast was not great, but adequate and they didn't offer any protein (non-carb) alternatives for diabetics. The front desk and hotel staff was understaffed so they couldn't appropriately care for their guests. We asked for clean towels twice, and got the runaround when we did (the cleaning staff told us to go to the front desk, and the front desk told us the opposite). We had to ask for them to clean our room the day before or they wouldn't do it, who does that anyway??? Overall a lousy hotel. I guess you get what you pay for with a Wyndham hotel! Never again.
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酒店回复: Dear Amy,Thank you for your feedback. We’re very sorry to hear about the issues you experienced during your stay. As part of our #WyndhamGreen program, we provide housekeeping service upon request, we sincerely apologize that this wasn’t properly explained at check-in.We also appreciate your comments regarding the room condition, breakfast options, and communication with our staff. Your feedback has been shared with our team so we can make immediate improvements.We value your input and hope you’ll consider giving us another opportunity to provide a better experience in the future.Sincerely,Leanna CriderGeneral Manager
工作人员友好又乐于助人。设施一般般。公共区域不太干净。
它需要改造，窗户弹簧 211
轻松无忧
好的
好的
Dirty, falling apart, one member of staff was very rude. Large water leak in buffet room very unhappy
The towel bar in bathroom none existing. Carpets are dirty. Beds uncomfortable and pillow suck. Diffently not worth the price.
Clean room . Staff Ashley went above and beyond she handle the front desk and breakfast with professionalism and grace she deserves a raise ! Need a better variety of food . .
The air conditioner worked great, the beds very uncomfortable as were the pillows. The breakfast was not much to choose from. Coffee, toast or waffles and 2 different kinds of cereal...no eggs/bacon/sausage.
Smells like wet dirty socks!
Bed was very uncomfortable and would sink when we sat on it. The room was stinky and humid, smelled like dirty wet socks. The tub was painted to cover up the fact that it was old and stained, but the paint they used was peeling off when we used the tub. The continental breakfast was not great, but adequate and they didn't offer any protein (non-carb) alternatives for diabetics. The front desk and hotel staff was understaffed so they couldn't appropriately care for their guests. We asked for clean towels twice, and got the runaround when we did (the cleaning staff told us to go to the front desk, and the front desk told us the opposite). We had to ask for them to clean our room the day before or they wouldn't do it, who does that anyway??? Overall a lousy hotel. I guess you get what you pay for with a Wyndham hotel! Never again.