酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear that your stay did not meet expectations, and we apologize for the concerns you experienced. Cleanliness and comfort are extremely important to us, and your comments regarding the room condition, odors, bedding, and linens have been shared with our housekeeping and maintenance teams for immediate review and follow-up. While we did attempt to accommodate you with a room change, we regret that this did not improve your experience.We appreciate you bringing these concerns to our attention, as guest feedback helps us identify areas where improvements are needed.
4.0分
家庭亲子
原文
翻译提供方：Google
它需要改造，窗户弹簧 211
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酒店回复: Thank you for taking the time to share your feedback. We truly appreciate your honesty and understand your comments regarding the need for remodeling. Please know that we are actively exploring renovation plans to enhance our guest experience and bring fresh updates to our property. Your input is invaluable as we work to make improvements, and we hope to have the opportunity to welcome you back in the future to experience the positive changes.
3.0分
情侣出游
原文
翻译提供方：Google
轻松无忧
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酒店回复: Thank you for this great review we hope to see you again when you are in town.
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Manuel,Thank you very much for your great rating and kind comment! We’re happy to hear you had a pleasant stay with us. Our team strives to provide clean, comfortable accommodations and friendly service, and it’s wonderful to know you enjoyed your visit.We truly appreciate you choosing Wingate by Wyndham and hope to welcome you back again soon.Warm regards,Leanna CriderGeneral Manager
5.0分
其他
原文
翻译提供方：Google
好的
3.0分
其他
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The hotel was quiet, and the room was clean with a comfortable bed. However, the microwave’s glass tray didn’t rotate because it didn’t fit properly. Additionally, some of the hotel staff I interacted with were friendly and helpful, while others came across as a bit snobbish. They could benefit from being more welcoming and greeting customers with a smile.
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酒店回复: Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you found the hotel quiet, your room clean, and the bed comfortable. We apologize for the issue with the microwave tray not rotating properly. This has been shared with our maintenance team for inspection and correction. We also appreciate your honest comments regarding staff interactions. While we’re glad some team members were friendly and helpful, we take concerns about service consistency seriously. Providing a warm, welcoming experience is an expectation for all of our staff, and your feedback will be used as a coaching opportunity.
3.0分
商务出差
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The building is in need of an update. Talking to others at the same work event, their hotels were in better shape. There was a color change of paint in the bathroom with missed spots, caulking on the tub was yucky, sink drain plug was working. Eggs only on the weekend. Very few dumbells in the gym. Staff were wonderful.
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酒店回复: Thank you for taking the time to share your feedback. We appreciate your honest comments and are glad to hear that our staff provided wonderful service during your stay.We understand your concerns regarding the condition of the building and certain room details, including the bathroom paint, caulking, and sink drain. While we are not a fully renovated hotel, we continue to address maintenance needs and make improvements as opportunities allow, and your comments have been shared with our maintenance team for review.Regarding breakfast, we do offer hot items, including eggs, on the weekends, when demand is higher, while weekday offerings are lighter. We also appreciate your feedback about the fitness room equipment, as this helps guide future upgrades.
3.0分
商务出差
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Staff was very nice and friendly, but the rooms are older, we were on the first floor, the curtains on the window where see through, so I had to rig something up to give my wife and daughter some privacy. Tub was rusted and you could smell the oldness to the room. Breakfast wasn't the greatest, but it was good enough. Would I stay again? Probably not. In the long run, it was good enough, saved us some money.
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酒店回复: Thank you for taking the time to share your detailed feedback. We’re glad to hear that our staff was very nice and friendly, and we appreciate you recognizing their efforts.We understand your concerns regarding the age of the rooms, privacy issues with the window coverings, the tub condition, and the overall odor you experienced. These comments have been shared with our housekeeping and maintenance teams for review, as they help us identify areas in need of attention. While we are not a fully renovated hotel, we continue to work on improvements as opportunities allow.We also appreciate your feedback regarding breakfast and value your honest perspective. Thank you for noting that the stay met your needs in terms of value.
5.0分
家庭亲子
The hotel was dated but everything was good. Check in seamless, room was clean, and the food was good.
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酒店回复: Thank you for taking the time to share your feedback. We appreciate your comments and are glad to hear that check-in was seamless, your room was clean, and you enjoyed the food during your stay. While our hotel is more dated, we focus on providing a comfortable stay with friendly service and clean accommodations.
工作人员友好又乐于助人。设施一般般。公共区域不太干净。
到达后，我们被安排到一间糟糕透顶、气味难闻的房间。之后他们又把我们换到楼下的另一间房，那间房同样脏乱不堪，臭气熏天。床垫又旧又塌陷，床单粗糙不堪，毛巾也脏兮兮的。说实话，我们以后再也不会住这家汽车旅馆了。
它需要改造，窗户弹簧 211
轻松无忧
好的
好的
The hotel was quiet, and the room was clean with a comfortable bed. However, the microwave’s glass tray didn’t rotate because it didn’t fit properly. Additionally, some of the hotel staff I interacted with were friendly and helpful, while others came across as a bit snobbish. They could benefit from being more welcoming and greeting customers with a smile.
The building is in need of an update. Talking to others at the same work event, their hotels were in better shape. There was a color change of paint in the bathroom with missed spots, caulking on the tub was yucky, sink drain plug was working. Eggs only on the weekend. Very few dumbells in the gym. Staff were wonderful.
Staff was very nice and friendly, but the rooms are older, we were on the first floor, the curtains on the window where see through, so I had to rig something up to give my wife and daughter some privacy. Tub was rusted and you could smell the oldness to the room. Breakfast wasn't the greatest, but it was good enough. Would I stay again? Probably not. In the long run, it was good enough, saved us some money.
The hotel was dated but everything was good. Check in seamless, room was clean, and the food was good.