酒店回复: Hello there, Thank you so much for your lovely feedback, much appreciated. Kind regards, Heeton Team

酒店回复: Good Day Thank you for your great review. We’re glad you enjoyed the room facilities and convenient location. We hope to welcome you back soon.ThanksJourdan

酒店回复: While we appreciate any guest taking the time to leave feedback on their experience, we take strong issue with any member of our team being singled out by their ethnicity, especially when being referred to within a negative context. We understand that individuals might take subjective issue with an accessible room however please note that you were provided a room within the category that you had reserved. A feature of many a hotel in Edinburgh like us is that because we are built on a hill our reception is technically a floor elevated from the back of the building, meaning that some of our rooms are a lower level than reception but not underground, not basement and none facing the street, however regardless of the nature of any complaint none would warrant referring to a member of staff by the colour of their skin and we do hope you take this into consideration when interacting with hospitality workers in the future. Caolan, Front Office Supervisor, Heeton Concept Aparthotel Edinburgh Queen Street.

酒店回复: Thank you for your review. While our building is generally quiet, we’ll be looking into this specific concern to see how we can improve sound insulation so thank you for brining this concern to our attention. We hope to welcome you back in the near future. Caolan, Front Office Supervisor, Heeton Concept Aparthotel Edinburgh Queen Street.

酒店回复: Thanks for your feedback! We are sorry you had to move to another hotel. In this occasion, our staff try to accommodate your group with the best last minute option. We hope you enjoyed your stay in Edinburgh! Kind regards, Ilaria

酒店回复: Hello, we are sorry you had a negative experience. Parking options are available nearby, but a spot needs to be booked in advance. To maintain our guests privacy we only service the rooms once a week for the long-term stays. However, we do have towels, coffee pods and other amenities at the reception, which is always open. Breakfasts consists of pastries, yogurt, cereal, muffins, fruits, oats, coffee, tea, etc. Sorry this did not meet your expectations. We value your comments as we try to improve our service. Kind regards, Ilaria

酒店回复: Thank you for your kind feedback! We’re glad you enjoyed the spacious room and kitchen. We’ll definitely look into the door issue you mentioned. We appreciate your understanding about the parking and hope to welcome you again soon!