酒店回复: Dear MengXu518,Thank you for your kind words regarding the design of our rooms, the enthusiasm of our staff, and the quality of our food. We appreciate your feedback about the water supply issue in your room and will ensure that it is communicated to the appropriate team for consideration.Kind Regards,

酒店回复: Dear Guest,Thank you for your compliments and support. We are pleased to hear that you had an enjoyable time here and that you appreciated the upgraded room and the buffet lunch. We look forward to welcoming you back to our hotel on your next visit.Sincerely,

酒店回复: 尊敬的 KHLOUD NASSER R， 感谢您抽出时间与我们分享您的入住体验。我们很高兴听到您入住愉快，并觉得我们的海滩虽然沙石交错，却依然美丽。 感谢您就因楼梯难以到达前台以及网络连接问题提出的反馈。您的意见非常宝贵，我们正努力为所有宾客改善设施和服务。我们一定会认真考虑您的建议，努力提升无障碍设施，并加强整个酒店的网络覆盖。 我们尤其高兴地听到 Omar 的卓越服务。他确实是我们团队中一位宝贵的成员，我们一定会对他在您入住期间提供的帮助表示赞赏。 我们希望您以后能再次光临，尤其是在我们能够解决网络问题的情况下。您的满意对我们至关重要，我们期待再次为您提供更美好的体验。 再次感谢您的反馈。 此致

酒店回复: Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your visit, particularly concerning the service at our front desk and the issues with our taxi service.We strive to provide excellent customer service, and it is disheartening to hear that we fell short of your expectations. Please rest assured that we will address these concerns with our team to ensure improvements are made. Your experience waiting for the taxi is unacceptable, and we will review our transportation arrangements to prevent such occurrences in the future.We appreciate your comments about the hotel's interior design, as we aim to create an authentic atmosphere reflective of Egyptian culture. However, we regret that your room did not meet your expectations.Your feedback is invaluable in helping us enhance our services and offerings. Thank you once again for bringing these matters to our attention. We hope you will consider giving us another opportunity in the future.Warm regards,

酒店回复: Dear Guest, Thank you for sharing your valuable feedback. We greatly appreciate your input and will consider the issues you mentioned regarding the room and room key in order to improve our services in the future.Sincerely,

酒店回复: 尊敬的 МальцеваИрина， 感谢您抽出时间分享您近期入住我们酒店的详细反馈。我们很高兴听到您喜欢美丽的珊瑚礁、丰富的美食选择以及我们员工（尤其是酒吧的 Mrvan 和 Omar）提供的周到服务。客人对我们的努力表示赞赏，这总是令人欣慰的。 我们也感谢您对娱乐团队提出的建设性意见。我们致力于提供一系列满足所有客人喜好的活动，并将您的意见纳入考量，不断改进我们的娱乐服务。 关于您提到的餐桌餐巾纸问题，对于由此给您的用餐体验造成的不便，我们深表歉意。您的反馈对我们改进服务至关重要。 感谢您推荐我们酒店作为度假胜地，我们也理解不同的客人在娱乐方面有不同的需求。我们希望这些信息能帮助您做出更好的选择。 再次感谢您与我们分享您的想法。我们希望未来能再次欢迎您，享受愉快的住宿体验。 此致，

酒店回复: 尊敬的 Ray_Cho 感谢您抽出时间分享您近期用餐体验的反馈。我们真诚地感谢您的宝贵意见，因为这有助于我们找到改进的空间。 我们很高兴得知您对我们餐厅员工的服务感到满意。然而，我们对您在接待处的体验深感抱歉。对于我们接待团队（尤其是 Mary）的举止不当造成的任何不便，请接受我们的歉意。我们的目标是确保所有客人从抵达的那一刻起就感受到宾至如归的感受，但这次我们显然未能做到。 请放心，我们会将您的问题告知我们的管理团队。我们非常重视像您这样的反馈，并致力于为员工提供额外的培训，以提升他们的客户服务技能。 再次感谢您向我们反映此事。我们希望将来有机会为您提供更好的服务。 此致，

酒店回复: Dear Yuweimian123, Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely appreciate your insights, as they help us identify areas where we can improve our services and facilities.We are sorry to hear that you found the room facilities to be relatively old and that the swimming pool was crowded during your visit. Please be assured that we are continuously working on upgrades and enhancements to provide a more comfortable experience for our guests.It is encouraging to know that you enjoyed our beautiful beaches and the snorkeling opportunities available. We take pride in our natural surroundings, and it’s wonderful to hear that you had a chance to explore the vibrant marine life.Your comments about the food quality have been noted, and we will certainly review our dining options with our culinary team to ensure we meet the expectations of all our guests.Thank you once again for your valuable feedback. We hope to welcome you back in the future so that we can provide an improved experience.Warm regards,

酒店回复: 尊敬的宾客： 感谢您分享您的详细反馈。得知您最近的入住体验未能达到您的期望，尤其是在无障碍设施和服务质量方面，我们深感抱歉。我们深知舒适和公平的待遇对所有宾客都至关重要，因此我们非常重视您的反馈。 我们将与我们的团队一起解决您提到的问题，确保所有宾客，无论背景如何，都能享受到同样热情专业的服务。关于电梯和步行距离的问题，我们理解您的担忧，并将认真研究如何改善老年宾客的体验。 我们也感谢您对那位给我们留下良好印象的员工的赞赏，我们将尽力找到他并传达您的感激之情。 您的反馈有助于我们改进，希望您能再次考虑给我们一次机会，以恢复您对我们的信任。 此致，

酒店回复: 尊敬的 Марина Чалых， 非常感谢您抽出时间与我们分享您的入住体验。我们很高兴听到您入住愉快，并觉得我们酒店位置绝佳，景色优美。 很高兴您对我们的娱乐节目以及设施的整洁舒适表示赞赏。我们敬业的员工竭尽全力，确保每位客人都能感受到宾至如归的服务和周到的服务，您的赞赏对我们来说意义非凡。 我们也很高兴您喜欢我们提供的各种设施，包括五个海滩和一个大型泳池。为所有客人提供轻松愉悦的环境始终是我们的目标。 您的反馈激励着我们继续提供卓越的体验，我们期待着未来再次欢迎您的光临！ 此致，