酒店回复: Thank you for choosing Hyatt Regency Sonoma Wine Country. Your positive feedback means so much to our team, and we're glad you enjoyed our comfortable accommodations and extraordinary service. It was an honor having you as our guest, and we look forward to your next visit.Kind Regards,Benjamin BaileyGeneral Manager
3.0分
家庭亲子
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First the Bed was super uncomfortable, pulling up to reception area was a pain as it’s super tight once you have 3 or more cars there, you have to have valet direct you out. Rooms are nice, hotel location is in a great area close to amenities.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the rooms and appreciated our great location. We also understand your concerns about the bed comfort and the challenges with the reception area, especially during busy times. Your comments are important to us, and we will share them with our team as we continue to improve the guest experience. We hope to have the opportunity to welcome you back for a smoother and more comfortable stay!Kind Regards, Benjamin Bailey General Manager
2.0分
家庭亲子
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In the middle of the night, the wall with the fire sprinkler began to have a low but very noticeable fast rattling all through when we checked out. Our family travelled far to stay one night and we did not get any rest unfortunately. We were so tired, and told the morning staff at reception. Unfortunately it didn’t benefit us for the only night we stayed
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酒店回复: Thank you for sharing your experience. I’m very sorry for the noise disturbance you encountered during your stay. We appreciate you letting our front desk team know, and we’re having our maintenance staff inspect the area to ensure this doesn’t happen again. We hope you’ll consider giving us another chance to provide you with a peaceful and comfortable stay.Kind Regards, Benjamin Bailey General Manager
满分 惊喜 一切好（服务 设施 卫生 环境…）
酒店环境优美。早餐选择较少，停车费比较贵…
这个地方还不错。地理位置优越，就在市中心。设施齐全，有游泳池、健身中心，还可以自助停车或代客泊车。卫生状况可以再改善一下，但总的来说，我还会再来住的。
入住凯悦酒店的体验非常棒！
我会再次光临，因为这里有：
🛎️ 出色的客户服务
🍽️ 丰盛的早餐
🐾 宠物友好型客房
🛀 浴缸
🏊 泳池
📆 预订便捷
🌏 地理位置优越：
靠近购物中心、市中心餐厅、公共交通设施
距离旧金山国际机场（SFO）40分钟
距离葡萄酒产区15分钟
距离俄罗斯河20分钟
办理入住后，我们才发现我们的房间被给了别人。之后，我们被安排到一间残疾人房。房间里有蚂蚁，而且缺少其他同类酒店常见的设施，比如瓶装水和拖鞋。浴室里只有一套毛巾。
两张大床的房间对我们三个人来说很宽敞。酒店每天早上都提供免费的现煮咖啡！还有瓶装矿泉水。谢谢！
渡假好地方，房间干净舒适。
卓越的客户服务
前台员工非常优秀。卓越的客户服务和一流的客房。
First the Bed was super uncomfortable, pulling up to reception area was a pain as it’s super tight once you have 3 or more cars there, you have to have valet direct you out. Rooms are nice, hotel location is in a great area close to amenities.
In the middle of the night, the wall with the fire sprinkler began to have a low but very noticeable fast rattling all through when we checked out. Our family travelled far to stay one night and we did not get any rest unfortunately. We were so tired, and told the morning staff at reception. Unfortunately it didn’t benefit us for the only night we stayed