酒店回复: We apologize that your experience wasn't up to Home 2 standards. I can assure you that we strive to make every guest's stay extraordinary. Your feedback has been shared with the department heads to assure that these issues are addressed. If you are back in the area, we would love for you to give us another chance to make this right.
5.0分
其他
原文
翻译提供方：Google
房间非常宽敞，总体来说一切看起来都很干净。
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酒店回复: Thank you for your feedback and review. I hope to see you in the near future reservation.
4.0分
其他
原文
翻译提供方：Google
好的
酒店回复: Thank you for your feedback and review.
5.0分
家庭亲子
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This hotel is phenomenal. I was blown away by the size of the room. The kitchen was definitely a bonus that I'm not used to seeing at this price level. The breakfast was AMAZING! Having coffee available 24 hours a day is right up my alley. All of the staff that I interacted with were incredibly nice. I will definitely stay at this property again.
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酒店回复: Thank you for your review. We are glad that your stay was phenomenal! We hope to see you in the near future.
1.0分
家庭亲子
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The Fire alarm falsely went off 3 times while were there. The Staff were very friendly, but said it was a malfunction. However, my family had a terrible night of sleep or I should say lack of sleep. I would have been better off trying to sleep in my car than being woken up by blasting fire alarms
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酒店回复: Good afternoon,We want to deeply apologize for the malfunction in our system. We strive to make our hotel a comfortable and safe environment for our guests. This issue has been addressed, and we hope that it does not stop you from coming back to see us soon.Thank you!
5.0分
其他
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We have experience with Home2Suites. We stayed in one in Dayton and the cleanliness and staff of that one location set the bar very high. If every location could model from it then the 5 star could be automatic.
Overall H2H is always a fantastic place. Hilton gives great service and high level of hospitality.
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酒店回复: Thank you for your feedback, we hope you come and see us again soon.
5.0分
其他
Nice stay
Great stay. Just wish there weren’t scents throughout the hotel. Pool area was nice. Breakfast was okay.
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酒店回复: Thank you for your review. We were in the process of putting air scent machine on each floor. Thank you again for your feedback
5.0分
其他
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Loved the spacious and clean room. Staff are super friendly, breakfast changes daily and is delicious with different options from, breakfast sandwiches you can make yourself to a fresh waffle with multiple topping optionsWould highly recommend this location.
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酒店回复: Thank you for your review. We are glad you enjoyed your room and stay experience.
3.0分
家庭亲子
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Front desk staff were very helpful and welcoming! Breakfast staff were great as well! Good breakfast each morning. Housekeeping was kind of loud with their conversations while walking around the hotel. Both nights were very noisy with guests in the hallways running around and talking loudly. Rooms were very spacious and clean. Great hotel just maybe not the area.
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酒店回复: Thank you for your feed back. This will help us improve in the areas that you had concerns with during your stay. I hope this will not be your last time staying with us.
5.0分
其他
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We had a great stay. Rooms were big, nice, and clean. Housekeeping didn’t fully service the room the 5 days we were there. We got clean towels and trash emptied one day but that was all. I’m sure we could have complained and gotten it serviced but we just got our own towels from the front desk one day and made it work. The staff was very friendly, breakfast was good.
糟糕透了。不推荐。我们来晚了，被告知这是“24 小时”服务台服务。门锁着，没有人。我们拨打了本地号码，电话被转到了主要预订热线。前台有电话对讲机，我们打了又打，能听到电话铃声。周围看不到任何人。去了马路对面的一家酒店，那里的男人说他知道谁在你们酒店工作，就过去“叫醒”他们。一位名叫梅丽莎的女士来到门口，对我们撒谎，说她“就坐在桌子旁边”，但显然我们俩都看不到任何人，突然间，电话和钥匙放在了之前没有放过的地方；电话响了又响，我们敲了敲玻璃门，等等。她毫无歉意，彻头彻尾地撒谎，然后要求我们额外支付 50 美元购买“额外物品”，但房间里什么也没有买——没有食物或饮料。仍然不确定我们是否得到了退款。她的态度很糟糕，她应该为“不在”之类的道歉。然后房间里太吵了。空调很吵。冰箱很吵。走廊里的制冰机也很吵。一夜无眠。我们旅行的开始很糟糕，可能只睡了一个小时。毛巾不够两个人用。淋浴间粘着的分配器里没有洗发水或沐浴露。卫生纸质量很差，用完了。任何地方都没有多余的卷。我想要退款。
房间非常宽敞，总体来说一切看起来都很干净。
好的
This hotel is phenomenal. I was blown away by the size of the room. The kitchen was definitely a bonus that I'm not used to seeing at this price level. The breakfast was AMAZING! Having coffee available 24 hours a day is right up my alley. All of the staff that I interacted with were incredibly nice. I will definitely stay at this property again.
The Fire alarm falsely went off 3 times while were there. The Staff were very friendly, but said it was a malfunction. However, my family had a terrible night of sleep or I should say lack of sleep. I would have been better off trying to sleep in my car than being woken up by blasting fire alarms
We have experience with Home2Suites. We stayed in one in Dayton and the cleanliness and staff of that one location set the bar very high. If every location could model from it then the 5 star could be automatic.
Overall H2H is always a fantastic place. Hilton gives great service and high level of hospitality.
Nice stay
Great stay. Just wish there weren’t scents throughout the hotel. Pool area was nice. Breakfast was okay.
Loved the spacious and clean room. Staff are super friendly, breakfast changes daily and is delicious with different options from, breakfast sandwiches you can make yourself to a fresh waffle with multiple topping optionsWould highly recommend this location.
Front desk staff were very helpful and welcoming! Breakfast staff were great as well! Good breakfast each morning. Housekeeping was kind of loud with their conversations while walking around the hotel. Both nights were very noisy with guests in the hallways running around and talking loudly. Rooms were very spacious and clean. Great hotel just maybe not the area.
We had a great stay. Rooms were big, nice, and clean. Housekeeping didn’t fully service the room the 5 days we were there. We got clean towels and trash emptied one day but that was all. I’m sure we could have complained and gotten it serviced but we just got our own towels from the front desk one day and made it work. The staff was very friendly, breakfast was good.