They didn't have the room I booked while it seemed I was one of very few people there. The room was nasty. The floor was sticky. There were burn holes in my blankets. The shower barely worked. The toilet would only flush if you held down the lever for about 20 seconds. When I checked in the front desk people claimed I had only booked 2 nights when I had 3 booked. On day 3 I come back to motel to relax for the day before my flight out only to find the door to my room wide open. When I bring this to the attention of the front staff, they informed me that it was them who had went into my room and just left the door open. No reason or explanation just the someone else telling them to be sure to close the doors. They shouldve never have been in my room. I left earlier than planned because I felt safer just sitting in a car on the side of the road.
3.0分
其他
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It’s a no frills hotel. I just needed a place with good bed, shower and a great price and thats what I got. The hotel is going through renovations. No WiFi.
Aman was personable and helpful in helping me fix an online booking issue that I made. Thank you. :)
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酒店回复: Dear Edmund,Thank you for your review. We’re glad Aman could assist with your booking issue, and we appreciate your understanding regarding renovations. We hope to provide an even better experience on your next stay.Sincerely,EvaOYO Malden Airport Inn
2.0分
其他
The property ìs old and rundown. The property has not been maintained or upgraded. Bed spread was stained, towels old and worn, bathroom
1.0分
其他
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Nastiest hotel ever.
This place is nasty. We had a two night reservation but left after one night. One room smelled of smoke. There was no toilet paper in rooms. Towels were stained and we were only given two. Carpet was disgusting. Furniture was falling apart. I could go on and on.
2.0分
情侣出游
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It wasn’t that dirty. They kinda cleaned the bathroom. The carpet was moist and sticky. Don’t take your shoes off. No bugs. No wifi so I couldn’t work unless I went to the lobby and used the office wifi. We had 1 full towel 1 hand towel. I asked for more and he originally said no but then gave me two and a wash cloth. The neighbors smoked a lot of pot and our room stunk like it. The owner was never there so people had trouble getting checked in and getting receipts. It’s a place to sleep. But next time I will stay in Dexter and drive.
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酒店回复: Dear Bryan,We’re sorry to hear about the challenges you experienced during your stay. We appreciate your detailed feedback regarding cleanliness, Wi-Fi, and service—it’s helpful as we work to improve the overall guest experience. Your concerns have been shared with the team for immediate review.Best regards,LisaOYO Malden Airport Inn
1.0分
商务出差
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It was not clean there was not a worker there that actually
The lady that was there trying to help called several of the owners and family members of the owners and they would laugh and hang up up her all of us in the lobby could hear everything
I did not feel safe there i have stayed there so many times over many years and it was great until these new owners took over
1.0分
其他
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Didn't even get to stay. Reserved the room a month in advance. Showed up to check in and was rudely informed they didn't have a room for me. Needless to say, would not recommend.
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酒店回复: Dear Laura,We deeply apologize for the inconvenience you experienced during your recent reservation. We understand your frustration, and this is certainly not the experience we aim to provide our guests. Please know that we take your feedback seriously and will investigate this matter further to prevent future occurrences.We would love to make this right and hope you consider staying with us again under better circumstances.Kind regards,The OYO Malden Airport Inn Team
3.0分
情侣出游
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Never anyone at the front desk. Had to wait 20 min for some to finally show up. No frills motel. Appeared to be clean til you looked at your feet. Not enough toilet paper and never replaced. Empty kleenex box and never replaced. We had to go buy our own. One bed made without flat sheet. Extended our stay. Left multiple msgs that we had urgent family issues and had exteded our atay. Never returned calls. When we finally made it back very rude front desk person who had no regard for the reservation I had made for our extension amd over charged me. After lengthy discussion claim to have returned the money to my card. Requested house keeping for clean linens and proper linens. Never happened.. price is the only decent thing about this place.
1.0分
其他
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I very upset with the reservation I paid for and the insurance I booked room with . We never got a room and no one from ******* even tried to help . It was very sad situation . Will never book through ******* again.
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酒店回复: Dear Norma,We’re very sorry to hear about your experience and the inconvenience you faced with your reservation. We understand how frustrating this must have been and appreciate your feedback. Please know we take these matters seriously and will work to improve coordination with our partners to avoid such issues in the future. If you’d like to discuss this further, please feel free to reach out to us directly.Sincerely,Hotel ManagementOYO Malden Airport Inn
1.0分
其他
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Worst place ever
Would not stay there the floor was absolutely filthy feet were black after walking on carpet the air conditioner did not work light in bathroom verily lit. Had two nights scheduled only stayed one night and asked for refund for second night they refused.
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酒店回复: Dear Brenda,Thank you for sharing your feedback. We're truly sorry to hear about the issues you encountered during your stay at OYO Malden Airport Inn. Cleanliness and comfort are top priorities for us, and we regret that we did not meet those standards during your visit.We also apologize for the inconvenience regarding the air conditioning, bathroom lighting, and refund process. Your experience is not what we strive to provide, and we will be addressing these concerns with our team to ensure improvements are made.We appreciate your comments and hope you'll consider giving us another opportunity in the future.Sincerely,Hotel ManagementOYO Malden Airport Inn
They didn't have the room I booked while it seemed I was one of very few people there. The room was nasty. The floor was sticky. There were burn holes in my blankets. The shower barely worked. The toilet would only flush if you held down the lever for about 20 seconds. When I checked in the front desk people claimed I had only booked 2 nights when I had 3 booked. On day 3 I come back to motel to relax for the day before my flight out only to find the door to my room wide open. When I bring this to the attention of the front staff, they informed me that it was them who had went into my room and just left the door open. No reason or explanation just the someone else telling them to be sure to close the doors. They shouldve never have been in my room. I left earlier than planned because I felt safer just sitting in a car on the side of the road.
It’s a no frills hotel. I just needed a place with good bed, shower and a great price and thats what I got. The hotel is going through renovations. No WiFi.
Aman was personable and helpful in helping me fix an online booking issue that I made. Thank you. :)
The property ìs old and rundown. The property has not been maintained or upgraded. Bed spread was stained, towels old and worn, bathroom
Nastiest hotel ever.
This place is nasty. We had a two night reservation but left after one night. One room smelled of smoke. There was no toilet paper in rooms. Towels were stained and we were only given two. Carpet was disgusting. Furniture was falling apart. I could go on and on.
It wasn’t that dirty. They kinda cleaned the bathroom. The carpet was moist and sticky. Don’t take your shoes off. No bugs. No wifi so I couldn’t work unless I went to the lobby and used the office wifi. We had 1 full towel 1 hand towel. I asked for more and he originally said no but then gave me two and a wash cloth. The neighbors smoked a lot of pot and our room stunk like it. The owner was never there so people had trouble getting checked in and getting receipts. It’s a place to sleep. But next time I will stay in Dexter and drive.
It was not clean there was not a worker there that actually
The lady that was there trying to help called several of the owners and family members of the owners and they would laugh and hang up up her all of us in the lobby could hear everything
I did not feel safe there i have stayed there so many times over many years and it was great until these new owners took over
Didn't even get to stay. Reserved the room a month in advance. Showed up to check in and was rudely informed they didn't have a room for me. Needless to say, would not recommend.
Never anyone at the front desk. Had to wait 20 min for some to finally show up. No frills motel. Appeared to be clean til you looked at your feet. Not enough toilet paper and never replaced. Empty kleenex box and never replaced. We had to go buy our own. One bed made without flat sheet. Extended our stay. Left multiple msgs that we had urgent family issues and had exteded our atay. Never returned calls. When we finally made it back very rude front desk person who had no regard for the reservation I had made for our extension amd over charged me. After lengthy discussion claim to have returned the money to my card. Requested house keeping for clean linens and proper linens. Never happened.. price is the only decent thing about this place.
I very upset with the reservation I paid for and the insurance I booked room with . We never got a room and no one from ******* even tried to help . It was very sad situation . Will never book through ******* again.
Worst place ever
Would not stay there the floor was absolutely filthy feet were black after walking on carpet the air conditioner did not work light in bathroom verily lit. Had two nights scheduled only stayed one night and asked for refund for second night they refused.