酒店回复: Thank you for your feedback and for highlighting our staff’s friendliness. We’re sorry to hear the room and amenities didn’t meet your expectations, and we’ll be reviewing these concerns as we continue working on improvements.
5.0分
其他
The staff was super helpful and the hotel is adorable and comfortable. Loved that is was walking distance to everything. We had a wonderful stay!
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酒店回复: Thank you for your review! We are so glad to hear you enjoyed the location of the Monte Vista Hotel and how close it is to downtown Black Mountain. We hope to welcome you back again in the future!
4.0分
其他
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Room was good but no TV. That didn’t bother us. It is an old hotel so don’t expect modern stuff. It was clean, they were nice and it is in a great location. 4/5. We were satisfied
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酒店回复: Thank you for the review. We are so glad to hear that you were satisfied and enjoyed the great location The Monte Vista Hotel offers. We also appreciate your understanding that our historic status limits our ability to offer certain amenities. We hope to welcome you back, especially after our upcoming renovation our complete. They will include upgraded amenities while still preserving the history of the property.
5.0分
家庭亲子
Beautiful and unique historic site. Warm and authentic vibe. Friendlly staff. Look forward to returning when the on-site dining option is back up and running.
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酒店回复: Thank you for the wonderful review! We’re so glad you enjoyed the warm, historic atmosphere and friendly service at The Monte Vista Hotel, we look forward to welcoming you back, especially once our on-site dining reopens.
3.0分
其他
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Lost some of the charm
I don't know if it because of new ownership and transition, but my wife and I were commenting that it seems like the soul is gone from the Monte Vista. I officiated a wedding there several years ago and it seems like a lot of the charm of the facility is missing. That charm is the main reason I booked there. I hope that it comes back.
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酒店回复: Thank you for sharing your thoughtful feedback. We truly appreciate your long-standing connection to the Monte Vista and the memories you’ve made here. We’re sorry to hear that your recent experience didn’t capture the same charm that made your past visits so special.Our team—and the new ownership—deeply value the history and character that make the Monte Vista unique. We’re currently working on preserving that spirit while also making thoughtful updates to enhance our guests’ overall experience. Your comments are a helpful reminder of how important that “soul” is, and we’ll be sure to share them with our team as we continue this transition.We hope you’ll visit us again soon and see how we’re honoring the Monte Vista’s legacy while bringing new life to it.
3.0分
情侣出游
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First for the positive: the young man who checked us in was pleasant and knowledgeable of the town and possible restaurants during our stay. The young woman cleaning was delightful and friendly. Check in was easy.
The not so good: my mistake for not calling to confirm whether there were rooms on the first floor as I had just had knee surgery. There are not, and there is no elevator. This want a deal breaker… I can do steps one at a time. The room appears to be recently renovated, however, the bed squeaked each time one of us moved, and the floor squeaked. The blinds in the bathroom didn’t fit the space. And lastly, the most concerning: the man who. He ked us in stressed that he left at 10pm, and the front door would be locked at 11pm, accessible only with a code, which he provided. As the motel appeared to have only two staff people there, I asked if someone would be there overnight. His reply: “Not tonight”. I do not believe that the hotel had any staff on duty… which my husband and I found slightly disconcerting. There was a phone number provided in case of any problems… but that left us a little unsettled. I am hoping upper management will address this review so that others can book with the assurance that there is some staff on duty every night. Do note that the restaurant and bar are closed for renovations.
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酒店回复: Thank you for taking the time to share such detailed feedback. We’re glad to hear check-in went smoothly and that our team made you feel welcome, and we sincerely appreciate your notes about the room and overnight staffing, we understand how important comfort and peace of mind are. We will actively review these areas with our team to improve future guest experiences, and hope we’ll have the chance to better serve you next time!
5.0分
情侣出游
Small but clean room. No TV but I was good with that. Front desk employees were great, very friendly and informative.
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酒店回复: Thank you for your review, we are so pleased to hear you thought our staff were friendly and helpful!
4.0分
其他
The hotel has great potential, but at this point, the renovation is underway and incomplete. Limited access to most basic amenities.
2.0分
情侣出游
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We stayed 2 years ago and had a great experience. Unfortunately the restaurant is closed. There’s no breakfast offered, and the answer was “we don’t know why.” They’re supposedly getting ready for renovations, but it’s just disappointing that it’s just as expensive to stay with the amenities gone. Room was clean, area was clean and open but ready for renovations. I hope they do renovate and open the restaurant, it was awesome.
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酒店回复: Thank you for returning to stay with us and for sharing your thoughts. We’re glad you found the room and property clean, and we appreciate your patience as we move through upcoming renovations. We understand the disappointment around the restaurant, and apologize for the inconvenience.
5.0分
其他
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If you want everything perfect go to super 8 but this place is awesome! Nice clean room, friendly staff, and beautiful property. You’ll get squeaky floors and no tv in your room. But you’ll get something away from the typical. Support local in this great little mountain town and enjoy a night without the tv blaring.
员工友好。房间需要翻新。晚上很冷，水很冷，没有冰箱，房间很小。性价比很低。没有早餐，只有外带咖啡。
The staff was super helpful and the hotel is adorable and comfortable. Loved that is was walking distance to everything. We had a wonderful stay!
Room was good but no TV. That didn’t bother us. It is an old hotel so don’t expect modern stuff. It was clean, they were nice and it is in a great location. 4/5. We were satisfied
Beautiful and unique historic site. Warm and authentic vibe. Friendlly staff. Look forward to returning when the on-site dining option is back up and running.
Lost some of the charm
I don't know if it because of new ownership and transition, but my wife and I were commenting that it seems like the soul is gone from the Monte Vista. I officiated a wedding there several years ago and it seems like a lot of the charm of the facility is missing. That charm is the main reason I booked there. I hope that it comes back.
First for the positive: the young man who checked us in was pleasant and knowledgeable of the town and possible restaurants during our stay. The young woman cleaning was delightful and friendly. Check in was easy.
The not so good: my mistake for not calling to confirm whether there were rooms on the first floor as I had just had knee surgery. There are not, and there is no elevator. This want a deal breaker… I can do steps one at a time. The room appears to be recently renovated, however, the bed squeaked each time one of us moved, and the floor squeaked. The blinds in the bathroom didn’t fit the space. And lastly, the most concerning: the man who. He ked us in stressed that he left at 10pm, and the front door would be locked at 11pm, accessible only with a code, which he provided. As the motel appeared to have only two staff people there, I asked if someone would be there overnight. His reply: “Not tonight”. I do not believe that the hotel had any staff on duty… which my husband and I found slightly disconcerting. There was a phone number provided in case of any problems… but that left us a little unsettled. I am hoping upper management will address this review so that others can book with the assurance that there is some staff on duty every night. Do note that the restaurant and bar are closed for renovations.
Small but clean room. No TV but I was good with that. Front desk employees were great, very friendly and informative.
The hotel has great potential, but at this point, the renovation is underway and incomplete. Limited access to most basic amenities.
We stayed 2 years ago and had a great experience. Unfortunately the restaurant is closed. There’s no breakfast offered, and the answer was “we don’t know why.” They’re supposedly getting ready for renovations, but it’s just disappointing that it’s just as expensive to stay with the amenities gone. Room was clean, area was clean and open but ready for renovations. I hope they do renovate and open the restaurant, it was awesome.
If you want everything perfect go to super 8 but this place is awesome! Nice clean room, friendly staff, and beautiful property. You’ll get squeaky floors and no tv in your room. But you’ll get something away from the typical. Support local in this great little mountain town and enjoy a night without the tv blaring.