酒店回复: Dear Guest,Thank you for taking the time to share such a thoughtful account of your three-night stay with us. I am delighted to know that you enjoyed our enthusiastic and helpful staff, clean and comfortable rooms, convenient location, and the variety of breakfast options. It is wonderful to hear that our amenities, including the daily drinking water and complimentary minibar, contributed positively to your experience.I appreciate your constructive feedback regarding the room views, noise levels, and drainage. As our property is housed within a heritage building integrated with a shopping mall, certain aspects of the design may influence the views and acoustics. Nonetheless, we regret any inconvenience this may have caused and will review your comments carefully to improve both comfort and maintenance standards.It was truly our pleasure to host you, and we would be honored to welcome you back again. We look forward to providing another memorable stay that reflects the true Kempinski standard.Best regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

酒店回复: Dear Guest,Thank you for sharing your experience with us. I am delighted to know that you enjoyed our excellent breakfast, convenient location, and attentive service.I am, however, sorry to hear about the issues you encountered with the showerhead and the air conditioning vent in room. I understand how important a restful night’s sleep is, and we regret that the noise affected your comfort. Your comments are valuable, and we will review them with our maintenance team to ensure improvements are made promptly.We truly appreciate your constructive feedback and hope to welcome you again, offering you a stay that is both comfortable and enjoyable.Best regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

酒店回复: Dear Guest,Thank you very much for sharing such an outstanding review of your stay with us. I am delighted to know that you enjoyed our facilities, cleanliness, surroundings, and service - all rated a perfect 10.It’s wonderful to hear that you appreciated the comfort of our newer building, the convenience of nearby restaurants, and our central location, and the art galleries. I am also glad that our team could assist you in Chinese and provide thoughtful touches such as pillow options, pillow spray, and water service to make your stay more comfortable.Your kind words are a great encouragement to our staff, and we look forward to welcoming you back for another memorable experience.Best regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

酒店回复: Dear Guest,Thank you for sharing your experience with us. I am delighted to know that you appreciated our long-standing tradition of reliable quality, excellent location, and outstanding service. It is wonderful to hear that you enjoyed the complimentary upgrade to a suite, the attentiveness of our front desk team, and the thoughtful amenities, as well as the complimentary minibar.I am especially pleased that our central location and convenient access to dining, shopping, and transport enhanced your stay. Your kind words about our staff’s proactive assistance with luggage and helpfulness at the front desk mean a great deal to us.It was truly our pleasure to host you, and we would be honored to welcome you back again. We look forward to providing another memorable experience that reflects the true Kempinski standard.Best regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

酒店回复: Dear Guest,Thank you for sharing your detailed experience with us. I am delighted to know that you enjoyed our convenient location near MRT and shopping areas, as well as the quiet comfort of your family suite. It’s wonderful to hear that our executive lounge and service contributed positively to your stay.I appreciate your constructive comments regarding the view and breakfast variety for longer stays. Your feedback is valuable and will be shared with our team as we continue to refine our offerings. We also regret the initial miscommunication about lounge access and are glad it was resolved during your stay. Please rest assured that we will review this process to ensure clarity and consistency for our guests.It was truly our pleasure to host you and your family, and we would be honored to welcome you back again. We look forward to providing another memorable experience that reflects the true Kempinski standard.Best regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

酒店回复: Dear Guest,Thank you for sharing your experience with us. I am delighted to know that you appreciated our helpful and kind staff, convenient location near Singapore’s landmarks, and the thoughtful gesture of providing a cake for your daughter. It is wonderful to hear that our surroundings and service contributed to making your stay memorable.Your kind words about our team, mean a great deal to us. I am thrilled that you plan to choose Kempinski again on your next visit to Singapore, and it would be our pleasure to welcome you back.We look forward to providing another exceptional stay that reflects the true Kempinski standard.Best regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

酒店回复: Dear Guest,Thank you for sharing your feedback. I am pleased to know that you appreciated our central location and the cleanliness of our property, and I regret that certain aspects of your experience did not meet your expectations.The Capitol Kempinski Hotel Singapore is uniquely housed across two historic landmarks - Stamford House (dating from 1904, with high ceilings) and the Capitol Building (dating from 1933). Because of the conservation architecture, we offer more than 50 different room layouts, each with its own personality and design. While this means layouts may differ from modern high‑rise hotels, we offer guests to enjoy the individuality and sense of history that comes with staying in a conservation building.In addition, our hotel lobby is intentionally designed to resemble a living room, creating an intimate and welcoming setting that reflects the heritage of our buildings. This design choice emphasizes comfort and a sense of home, and is part of the unique atmosphere we aim to provide.We truly value your comments, as they help us refine the guest experience while celebrating the heritage of our property. For future stays, we would be delighted to assist in selecting a room category that best suits your preferences, whether that’s high ceilings, natural windows, or a more spacious layout.We hope to have the opportunity to welcome you back and provide a stay that better reflects the high standards of Kempinski hospitality.Best Regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

酒店回复: Dear Angle_youzi,Thank you for taking the time to share your experience with us. I am delighted to know that you found our service to be excellent, and we truly appreciate your kind words about our staff’s prompt assistance.I sincerely apologize for the inconvenience caused by the broken TV and the condition of the cups and utensils. I am glad our team was able to resolve these issues quickly, but we understand the importance of ensuring that facilities are in perfect condition upon arrival. Your comments are very valuable, and we will use them to improve our maintenance and housekeeping standards.We are pleased that you enjoyed our central location, and we will continue working to update our facilities so that your next stay is even more comfortable.Best regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

酒店回复: Dear Guest,Thank you for sharing your detailed experience with us and for rating our service so highly despite the challenges you encountered. I sincerely apologize for the inconveniences caused during your stay, particularly with the room door lock and the condition of the rooms you were assigned. I understand how important safety and comfort are, and we regret that these issues disrupted your travel plans.I am glad to hear that our team responded promptly and with a positive attitude, and I appreciate your recognition of their efforts. At the same time, we take your comments very seriously. Please be assured that we are reviewing these matters with our maintenance and housekeeping teams to prevent similar occurrences in the future.Your feedback is invaluable in helping us improve our facilities and overall guest experience. We hope to have the opportunity to welcome you back and provide you with a seamless and comfortable stay.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

酒店回复: Dear BrookeJiang,Thank you for sharing your experience with us. I am delighted to know that you found the hotel comfortable and that our front desk service made your stay pleasant. It is wonderful to hear that your visit was enjoyable and that you plan to return.It was truly our pleasure to host you, and we look forward to welcoming you back for another outstanding stay that reflects the true Kempinski standard.Best regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore