酒店回复: Dear Adriana,Thank you so much for sharing your experience and for giving us an 8 out of 10!We’re so happy to hear that your family enjoyed the stay—especially that the kids had fun at check-in with the coloring books and toy chest! Creating a memorable and welcoming experience for all our guests, big and small, is something we truly care about.It’s also great to know you enjoyed the cleanliness of the room, our convenient location, and the on-site restaurant. However, we do sincerely apologize that the pool was closed for maintenance during your visit. We understand how disappointing that can be, especially when traveling with kids. The good news is that the pool is now fully operational again.We’d love the opportunity to welcome you back for an even better experience next time—and hopefully a swim too!Warm regards,
3.0分
其他
原文
翻译提供方：Google
总体来说，这次住宿体验不错——我订的套房是五人间，床看起来挺舒服的，但折叠沙发床却糟糕透了。
非常不舒服，床垫根本盖不住弹簧，五个客人里有两个睡得不好。
正因如此，我以后再订套房会犹豫了。三个人睡在特大床上，两个人睡在折叠床上……我很难把这算作五人间。
展开
酒店回复: Dear Kate,Thank you for taking the time to share your recent experience with us. We're glad to hear that, overall, you had a nice stay and found the main bed in your suite to be very comfortable.That said, I truly regret to hear that the pull-out sofa bed did not meet your expectations and impacted the comfort of your group. Please accept my sincere apologies for the inconvenience this caused. Your feedback is extremely valuable, and I understand how frustrating it must have been, especially when traveling with a group expecting accommodations for five.We strive to ensure all our guests have a comfortable and restful stay, and your comments about the pull-out mattress are being taken seriously. I will be addressing this with our team and reviewing the condition and suitability of the sofa beds in our suites to determine what improvements can be made.Your hesitation in booking a suite again is completely understandable, but I do hope you’ll consider giving us another opportunity to provide a better experience. If you choose to return, I would be happy to personally assist with your reservation to ensure we find the most suitable accommodation for your group’s needs.Thank you once again for your honest feedback — it helps us improve and serve our guests better.Warm regards,
酒店回复: Dear Anuraag,Thank you for taking the time to share your experience with us. I'm truly sorry to hear that your morning breakfast experience impacted your overall stay.Please accept our sincere apologies for the long wait and the service delays you encountered. It was indeed an exceptionally busy weekend, but that should never compromise the quality of service you receive. While the restaurant operates under separate management from the hotel, we take your feedback seriously and will be sure to share your comments directly with their team so they can address the issues you’ve highlighted.We genuinely hope you’ll consider giving us another opportunity in the future. If you do choose to return, we will do everything we can to ensure your next stay is smooth, enjoyable, and truly memorable.Warm regards,
3.0分
家庭亲子
原文
翻译提供方：Google
只有客厅有空调，所以如果你睡在沙发床上，会很冷。可以多要一些毯子。
展开
酒店回复: Dear Joe,Thank you for your feedback. We're sorry to hear that we didn't fully meet your expectations during your stay. We truly appreciate you bringing this to our attention, and we’ll be sure to make it up to you next time.We look forward to welcoming you back and providing a more comfortable experience.Warm regards,
4.0分
家庭亲子
原文
翻译提供方：Google
安静的区域，但靠近商店
展开
酒店回复: Dear Esther,Thank you so much for taking the time to share your feedback and for rating your stay 8 out of 10! We're delighted to hear that you enjoyed our quiet location and convenient proximity to the shops — we agree, it's one of the things that makes our hotel such a great choice.We truly appreciate your support and hope to have the pleasure of welcoming you back for an even more perfect stay next time.Warm regards,
4.0分
其他
展开
Parking can get busy, but there is lots of room across the road. The traffic in the area was absolutely horrific on Sat. Don’t know if that was the norm, or unusual.
展开
酒店回复: Dear Siva, Thank you for taking the time to share your feedback. We truly appreciate you staying with us and look forward to welcoming you back the next time you're in town! Warm regards,
5.0分
朋友出游
Great location to attend a concert a the CTC in Ottawa. Super clean room. Tv in room did not work though.
展开
酒店回复: Dear Jill,Thank you so much for your kind review and for rating your stay a 10 out of 10!We’re so pleased to hear that you enjoyed our convenient location for attending events at the CTC and that you found your room to be super clean — our housekeeping team will be thrilled to hear your feedback!Please accept our sincere apologies for the inconvenience caused by the TV not working during your stay. We completely understand how important those little comforts are, especially when you're winding down after a concert. We've addressed the issue with our maintenance team to ensure it’s resolved for future guests.We truly appreciate your understanding and are grateful that this did not take away from your overall experience. We hope to have the pleasure of welcoming you back the next time you're in Ottawa!Warm regards,
朋友很满意
酒店距离渥太华市中心有20分钟车程。附近有商店、高速公路和餐馆。虽然有些地方有积灰，但整体来说酒店还是很干净的。床垫很舒服，但枕头有待改进。工作人员很友好。早餐每人15美元。
周六晚上可能会有点吵，因为酒店会接待运动队。
提供瓶装水这点很棒。
我申请了延迟退房，酒店也很爽快地同意了。
位置很好，步行即可到达餐馆和卡纳塔市中心。
总的来说住得很愉快，不过房间的清洁度可以再提高一下。
总体来说体验很棒！入住对孩子们来说很有趣，他们拿到了一本涂色书，还能从玩具箱里挑选小礼物。房间非常干净，地理位置也很棒——步行即可到达保龄球馆，大堂里就有一家很棒的餐厅。唯一的缺点是我们入住期间游泳池因维修而关闭。
总体来说，这次住宿体验不错——我订的套房是五人间，床看起来挺舒服的，但折叠沙发床却糟糕透了。
非常不舒服，床垫根本盖不住弹簧，五个客人里有两个睡得不好。
正因如此，我以后再订套房会犹豫了。三个人睡在特大床上，两个人睡在折叠床上……我很难把这算作五人间。
尽管还有空位，我们还是排了一个小时半的队才吃到早餐。等了很久终于坐下，但上菜速度很慢。食物上得慢，而且混乱不堪。早餐总共花了2小时半。糟糕的早餐彻底毁了我们的用餐体验。
只有客厅有空调，所以如果你睡在沙发床上，会很冷。可以多要一些毯子。
安静的区域，但靠近商店
Parking can get busy, but there is lots of room across the road. The traffic in the area was absolutely horrific on Sat. Don’t know if that was the norm, or unusual.
Great location to attend a concert a the CTC in Ottawa. Super clean room. Tv in room did not work though.