酒店回复: Dear Alexandra,Thank you for taking the time to share your feedback with us. I’m truly sorry that we were not able to meet your expectations during your stay. Your comfort and satisfaction are very important to us, and I regret that your experience fell short of what we strive to provide.Please be assured that your comments have been shared with our team so we can continue to improve the guest experience. We value your feedback and hope you will consider giving us another opportunity to provide you with a more enjoyable and seamless stay in the future.Warm regards,
5.0分
家庭亲子
原文
翻译提供方：Google
服务很好
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酒店回复: Dear Martine,Thank you very much for sharing your feedback and for giving us a perfect 5 out of 5 rating! We’re delighted to hear that you found our service excellent — it truly means a lot to our entire team.Providing outstanding service and ensuring our guests feel valued and well cared for is always our top priority, and your kind words are a wonderful encouragement to us all.We truly appreciate your support and look forward to welcoming you back for another exceptional stay in the near future.Warm regards,
4.0分
其他
Staff great. Room was not quite as great. Thermostat was hot then cold. We turned it off once we got room warm.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear that our staff made a positive impression during your stay. We’re sorry to learn about the temperature inconsistency in your room and appreciate you bringing this to our attention. Your comments have been shared with our maintenance team so we can address this issue and improve guest comfort. We hope to have the opportunity to welcome you back and provide an even better experience next time.
5.0分
朋友出游
Lovely hotel, room very nice & clean. Comfortable bed. Staff was very accommodating and helpful.
We will definitely be back again next year same time 👍
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酒店回复: Dear Shelley,Thank you so much for your wonderful feedback and for giving us a perfect 10 out of 10! We are delighted to hear that you enjoyed your stay and found the hotel lovely, the room clean and comfortable, and the bed relaxing. It’s especially rewarding to know that our team made a positive impression with their accommodating and helpful service.We truly appreciate your kind words and are thrilled that you plan to return next year at the same time. We look forward to welcoming you back and making your next stay just as enjoyable—if not even better!Warm regards,
5.0分
家庭亲子
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Loved the improvements, especially the removal of carpeting in the room. The room sparkled, bed was very comfortable and we were always acknowledged by staff with a smile.
We did not use the restaurant as it was only fine dining and no alternate choice for simpler meals.
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酒店回复: Dear Joan,Thank you so much for your wonderful 10 out of 10 rating and for sharing such detailed feedback.We’re delighted to hear that you loved the recent improvements, especially the updated flooring. It’s great to know the room sparkled and that you found the bed very comfortable. Our team will be thrilled to hear that their warm smiles and acknowledgments made a positive impression throughout your stay.We also appreciate your comments regarding restaurant options. While we’re glad you enjoyed the overall experience, your note about offering simpler meal choices is very valuable and will be shared with our food and beverage team for consideration.Thank you again for your kind words. We truly look forward to welcoming you back for another excellent stay.
4.0分
商务出差
Room was spacious and spotless, service was prompt and courteous as well. Bit noisy from the hall and adjoining room through the doors though.
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酒店回复: Dear Jeffrey,Thank you for taking the time to share your review and for rating your stay an 8 out of 10. We’re delighted to hear that you enjoyed our spacious and spotless rooms, as well as our prompt and courteous service. Your kind words are truly appreciated by our entire team.We also value your constructive feedback regarding the noise from the hallway and adjoining rooms. Please accept our apologies for any inconvenience this caused during your stay. We’ll certainly share your comments with our management team to explore ways to enhance the soundproofing and overall comfort of our guest rooms.We hope to have the pleasure of welcoming you back soon and providing you with an even more enjoyable and relaxing experience.Warm regards,
5.0分
情侣出游
Staff always friendly and helpful. Room clean. Property clean. Recently updated. Close to restaurants and shopping. Close to a major highway.
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酒店回复: Dear Donald,Thank you so much for taking the time to share your feedback and for rating your stay a perfect 10 out of 10! We’re thrilled to hear that you enjoyed our friendly and helpful team, the cleanliness of your room and the property, as well as our convenient location near restaurants, shopping, and major highways.Our team takes great pride in providing exceptional service and maintaining a comfortable, welcoming environment for all our guests, so it’s truly rewarding to know we succeeded in making your stay enjoyable.We sincerely appreciate your kind words and look forward to welcoming you back for another outstanding experience soon.Warm regards,
朋友很满意
酒店距离渥太华市中心有20分钟车程。附近有商店、高速公路和餐馆。虽然有些地方有积灰，但整体来说酒店还是很干净的。床垫很舒服，但枕头有待改进。工作人员很友好。早餐每人15美元。
周六晚上可能会有点吵，因为酒店会接待运动队。
提供瓶装水这点很棒。
我申请了延迟退房，酒店也很爽快地同意了。
位置很好，步行即可到达餐馆和卡纳塔市中心。
总的来说住得很愉快，不过房间的清洁度可以再提高一下。
没有停车位，而且我们所在的楼层经常有人大声喧哗。
服务很好
Staff great. Room was not quite as great. Thermostat was hot then cold. We turned it off once we got room warm.
Lovely hotel, room very nice & clean. Comfortable bed. Staff was very accommodating and helpful.
We will definitely be back again next year same time 👍
Loved the improvements, especially the removal of carpeting in the room. The room sparkled, bed was very comfortable and we were always acknowledged by staff with a smile.
We did not use the restaurant as it was only fine dining and no alternate choice for simpler meals.
Room was spacious and spotless, service was prompt and courteous as well. Bit noisy from the hall and adjoining room through the doors though.
Staff always friendly and helpful. Room clean. Property clean. Recently updated. Close to restaurants and shopping. Close to a major highway.