We were there for a youth football competition that happens every year. It was poorly managed and prepared for. People waited 7 hours for a room or canceled; while others only waited 5 minutes. The corporate office could care less about their guests.
酒店回复: We apologize for any inconvenience you may have experienced.
5.0分
其他
The staff was great and the room was nice but the bed was a cheap hard bed. Couldn't sleep it was so bed.
5.0分
家庭亲子
Clean room nice staff and comfortable beds brealfast couldve been better.but its just a typical hotel breakfast overall good stay though
1.0分
其他
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The stuff was very rude. It took 2 hours to get us into a room as it was not cleaned. Got in the room and it had hair all over the bathroom and the floor was not vacuumed. Took nearly 3 more hours to get us into a different room and it turns out that room was open the entire time due to a cancellation.
2.0分
其他
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It was 2 hours past check in time before I got my key to my room. Our group did not have any of the rooms cleaned by 3 pm. It was extremely frustrating since the rooms had been booked for over a month. The hotel knew it was going to be a busy weekend. Also all we got was an I’m sorry about your weight. Nothing else. And when I went to go ask for a late checkout, they were already at their max. Honestly, I didn’t see anyone that came in to check in while we were waiting, got their room. Looks like management failed.
2.0分
家庭亲子
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While our personal experience was ok, the overall experience of our group was terrible. Many families in our group had to wait hours after the check in time to access their rooms, some rooms weren’t adequately cleaned once they did get them, and the front desk attendant turned off the lobby tv in the middle of the World Series Game 7 and told everyone to go to bed, just to name the most egregious of issues. We were in town for a youth football tournament which brought several youth teams and their families to town. While I’m sure this maxed out the hotel capacity and may not be the typical hotel guests, it did create strong business for the hotel and town for the weekend. The choice of hotels in Harrison is limited, but if we return to this tournament next year, we will seek another hotel experience. This hotel could have done itself well to embrace the tournament guests to ensure returners in the future.
5.0分
其他
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Parking was well lit and convenient. Staff were friendly and helpful. Breakfast attendant was very vigilant and kept everything fresh and coming out hot! There were several workers present at breakfast and she kept everybody happy and fed.
5.0分
家庭亲子
Very friendly staff, clean room, nice layout in room, & room seemed up to date.
4.0分
商务出差
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The air freshener used in the hallway of the 3rd floor was overpowering to the point of being unpleasant, like someone had just sprayed a can of Axe body spray.
The room was clean and comfortable. Staff was good. Breakfast was awesome with B&G every day! Overall, very good experience.
5.0分
商务出差
This property was great. The breakfast was delicious, there were indoor and outdoor seating options, the pool was clean, and the staff were friendly.
We were there for a youth football competition that happens every year. It was poorly managed and prepared for. People waited 7 hours for a room or canceled; while others only waited 5 minutes. The corporate office could care less about their guests.
The staff was great and the room was nice but the bed was a cheap hard bed. Couldn't sleep it was so bed.
Clean room nice staff and comfortable beds brealfast couldve been better.but its just a typical hotel breakfast overall good stay though
The stuff was very rude. It took 2 hours to get us into a room as it was not cleaned. Got in the room and it had hair all over the bathroom and the floor was not vacuumed. Took nearly 3 more hours to get us into a different room and it turns out that room was open the entire time due to a cancellation.
It was 2 hours past check in time before I got my key to my room. Our group did not have any of the rooms cleaned by 3 pm. It was extremely frustrating since the rooms had been booked for over a month. The hotel knew it was going to be a busy weekend. Also all we got was an I’m sorry about your weight. Nothing else. And when I went to go ask for a late checkout, they were already at their max. Honestly, I didn’t see anyone that came in to check in while we were waiting, got their room. Looks like management failed.
While our personal experience was ok, the overall experience of our group was terrible. Many families in our group had to wait hours after the check in time to access their rooms, some rooms weren’t adequately cleaned once they did get them, and the front desk attendant turned off the lobby tv in the middle of the World Series Game 7 and told everyone to go to bed, just to name the most egregious of issues. We were in town for a youth football tournament which brought several youth teams and their families to town. While I’m sure this maxed out the hotel capacity and may not be the typical hotel guests, it did create strong business for the hotel and town for the weekend. The choice of hotels in Harrison is limited, but if we return to this tournament next year, we will seek another hotel experience. This hotel could have done itself well to embrace the tournament guests to ensure returners in the future.
Parking was well lit and convenient. Staff were friendly and helpful. Breakfast attendant was very vigilant and kept everything fresh and coming out hot! There were several workers present at breakfast and she kept everybody happy and fed.
Very friendly staff, clean room, nice layout in room, & room seemed up to date.
The air freshener used in the hallway of the 3rd floor was overpowering to the point of being unpleasant, like someone had just sprayed a can of Axe body spray.
The room was clean and comfortable. Staff was good. Breakfast was awesome with B&G every day! Overall, very good experience.
This property was great. The breakfast was delicious, there were indoor and outdoor seating options, the pool was clean, and the staff were friendly.