酒店回复: ¡Muchas gracias por su comentario! Nos alegra saber que disfrutó de nuestras habitaciones limpias y en perfecto estado, así como del desayuno. Agradecemos su recomendación y esperamos darle la bienvenida nuevamente en el Hampton Inn & Suites Knoxville.
4.0分
家庭亲子
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Very loud guests on 3rd floor after 10:30 PM - was leaving at 5 AM - didn’t want the drama but the staff has no control over inconsiderate people , finally succumbed to need of sleep . Overall greet place convenient to getting dinner . Left before breakfast was served but was able to have a great cup of coffee for the ride home .Would most definitely stay there again
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酒店回复: Thank you for taking the time to share your experience! We’re glad to hear that you found our hotel convenient and enjoyed your coffee before your early departure. We apologize for the noise you encountered from other guests, and we appreciate your understanding that we can’t always control the actions of others. It’s wonderful to know that, despite this, you would choose to stay with us again. We look forward to welcoming you back to the Hampton Inn & Suites Knoxville!
5.0分
其他
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Check in was easy and the front desk employee was professional and friendly! There is a large group in the hotel tonight - lots of kids - but the room is quiet and everyone is pleasant!
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酒店回复: Thank you for your kind review! We’re glad to hear that check-in was easy and that our front desk team made a positive impression. It’s great that your room remained quiet despite the large group, and we appreciate your understanding and positivity. We hope to welcome you back soon to the Hampton Inn & Suites Knoxville!
5.0分
其他
Clean room, nice breakfast and friendly staff. Very convenient location, right off I40.
4.0分
情侣出游
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Clean room, comfortable bed. But we asked for daily room service and only got the first 2 days, then a partial (towels and trash) then nothing. We stayed 5 nights. But once we mentioned this, they apologized. Polite staff all around.
5.0分
其他
Very nice staff, Nolan corrected a small room issue with a smile. He had a very demanding customer before us at check in and handled it so well!
3.0分
其他
All was good, although we were frustrated that no sheets had been provided for the pull out sofa, and no pillows were available.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear most aspects of your stay were enjoyable, but we sincerely apologize that the sofa bed was not fully prepared with sheets and pillows upon arrival. That’s certainly not the experience we want our guests to have.We’ve reviewed your comments with our housekeeping team to ensure this doesn’t happen again. We appreciate your understanding and hope to have the opportunity to provide a seamless stay on your next visit.
4.0分
其他
Nice lobby. Very clean with nice staff that wanted to please. Buffet was tasty.
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酒店回复: Thank you so much for your kind review! We’re delighted to hear that you enjoyed our clean lobby, friendly staff, and tasty buffet. Our team works hard to create a welcoming experience, and your feedback means a lot to us. We hope to welcome you back to the Hampton Inn & Suites Knoxville again soon!
5.0分
其他
Liked the hot breakfast. The previous customer's socks were curled up in the corner.
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酒店回复: Thank you so much for your kind words! We’re thrilled you enjoyed your stay with us at the Hampton Inn & Suites Knoxville Farragut.
5.0分
家庭亲子
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The hall carpet cleaner than rooms, pink mold in shower faucet, dirty corners of floors. Bathtub slippery, no mat.
Check in was great. Person at desk was helpful and very cheery.
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酒店回复: Thank you so much for your kind words! We’re thrilled you enjoyed your stay with us at the Hampton Inn & Suites Knoxville-Farragut. We look forward to welcoming you back soon!
酒店非常干净，房间状况完美，早餐也很棒！我强烈推荐，满分100分！
Very loud guests on 3rd floor after 10:30 PM - was leaving at 5 AM - didn’t want the drama but the staff has no control over inconsiderate people , finally succumbed to need of sleep . Overall greet place convenient to getting dinner . Left before breakfast was served but was able to have a great cup of coffee for the ride home .Would most definitely stay there again
Check in was easy and the front desk employee was professional and friendly! There is a large group in the hotel tonight - lots of kids - but the room is quiet and everyone is pleasant!
Clean room, nice breakfast and friendly staff. Very convenient location, right off I40.
Clean room, comfortable bed. But we asked for daily room service and only got the first 2 days, then a partial (towels and trash) then nothing. We stayed 5 nights. But once we mentioned this, they apologized. Polite staff all around.
Very nice staff, Nolan corrected a small room issue with a smile. He had a very demanding customer before us at check in and handled it so well!
All was good, although we were frustrated that no sheets had been provided for the pull out sofa, and no pillows were available.
Nice lobby. Very clean with nice staff that wanted to please. Buffet was tasty.
Liked the hot breakfast. The previous customer's socks were curled up in the corner.
The hall carpet cleaner than rooms, pink mold in shower faucet, dirty corners of floors. Bathtub slippery, no mat.
Check in was great. Person at desk was helpful and very cheery.