Eggs had water in the bottom of the pan. My bed sheets were not clean. The pool is not heated and the hot tub only had 2 working jets. And you have to pay $100 at check in for “incidentals” that will be refunded after u checkout, they said.
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酒店回复: Thank you for your review. First and foremost, we must apologize that your bed sheets were not clean upon arrival. These are not the standards we uphold here at the Holiday Inn Express, and we will be forwarding those concerns to the HK supervisor so that we can assure that this will not happen again. Our pool is not heated and we were not aware that all jets in the hot tub were not working. We will rectify that immediately. We will also be forwarding your concerns about breakfast to the breakfast attendants. The Holiday Inn Express does in fact require a $100 incidental fee for all guests and it will be returned upon checkout. This is standard practice. Again, please accept our sincerest apologies.
5.0分
其他
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The thing that stood out the most was the customer service that LaTonya delivered. We had traveled all day and got to the hotel before checkin. The room wasn’t ready. LaTonya put in a request that our room be cleaned. We went to get something to eat and she called about 30 min later to say our room was ready. The room was very clean and we were able to rest.
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酒店回复: Thank you for your review and kind words, specifically about our staff member LaTonya. Here at the Holiday Inn Express, we take great pride in providing exemplary customer service and we are pleased to know that we hit the mark during your stay with us. We will be forwarding your review to management so that the staff member can be acknowledged. We do hope to have you again in the future.
4.0分
家庭亲子
Clean room, but noisy. Footsteps from 2nd floor were loud. After daylight noisy guest in the hallway.
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酒店回复: Thank you for your review and kind words about the cleanliness of the rooms. We do apologize about the noise you heard from the guests above you. When things like that happen, if you let the front desk know, we can reach out and get it taken care of. We do hope this does not stop you from staying with us in the future.
4.0分
其他
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the bed was too high off the floor! i do love my bed to be high but this was just too much! i am short and i have a condition where i must get up several times during the night . i had to jump onto the bed and almost fell off several times also while i was out someone went into my medications and a few oxycodone pain pills were missing and in addition my discovery card disappeared. i cancelled it as soon as i discovered that it was missing . the missing medication was discovered after i got home and I was putting my medications back in my medicine box
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酒店回复: Thank you for your review. We do apologize that you had difficulty getting in and out of the bed during your stay with us. For your convenience, the front desk keeps a step stool that you can borrow. It is unfortunate that you were unable to find your missing items. No discovery card was turned in, and this is the first we are hearing of pain pills. In the future, it would be best for everyone involved if this was mentioned to the front desk staff the moment it is noticed to avoid any confusion.
4.0分
其他
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Breakfast was typical. Staff was endearing. Hotel was clean, but had plumbing issues. We were out of water for long periods of time over the 3 days we were there. Not good, although the folks were super nice they did not gives us a credit or anything for our inconveniences. Oh well.
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酒店回复: Thank you for your review and kind words about our staff and cleanliness of the hotel. We apologize deeply for the untimely water issue you encountered during your stay with us. It was unexpected and inconvenient, and the hotel did everything in its power to restore water as quickly as possible. Due to the leak not being something the hotel could control, we were unable to offer monetary compensation, but instead points were offered. We hope this does not prevent you from giving us another chance by visiting with us again in the future.
5.0分
其他
My room was first class! The staff greeted me with a smile and were very professional! I enjoyed my stay!!!
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酒店回复: Thank you for your review and kind words about our facility and staff. Here at the Holiday Inn Express, we work hard to ensure that every guest is met with friendly faces and a clean environment, and it is great to know that we were able to accomplish that during your stay. We do hope you visit with us again soon!
5.0分
家庭亲子
Very clean and a easy to get to location.. will book this hotel anytime we are in foley
酒店回复: Thank you for your review and kind words.
5.0分
家庭亲子
Amazing location. Staff super friendly, quiet place, clean and great breakfast!
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酒店回复: Thank you for your review and kind words about our staff, facilities, and breakfast. Here at the Holiday Inn Express, we are dedicated to providing excellent customer service to all of our guests and we are pleased to know that we accomplished that during your stay. We do hope to have you again in the future.
4.0分
家庭亲子
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I have utilized this hotel twice for soccer tournaments and It is quiet, clean with free breakfast. Rooms are nice and beds are comfortable. Great place to stay for 2 day tournaments.
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酒店回复: We at the Holiday Inn Express greatly appreciate your kind words and hope to see you in the future staying with us again!
住得还算愉快。浴室需要翻新一下。泳池需要加热。
Eggs had water in the bottom of the pan. My bed sheets were not clean. The pool is not heated and the hot tub only had 2 working jets. And you have to pay $100 at check in for “incidentals” that will be refunded after u checkout, they said.
The thing that stood out the most was the customer service that LaTonya delivered. We had traveled all day and got to the hotel before checkin. The room wasn’t ready. LaTonya put in a request that our room be cleaned. We went to get something to eat and she called about 30 min later to say our room was ready. The room was very clean and we were able to rest.
Clean room, but noisy. Footsteps from 2nd floor were loud. After daylight noisy guest in the hallway.
the bed was too high off the floor! i do love my bed to be high but this was just too much! i am short and i have a condition where i must get up several times during the night . i had to jump onto the bed and almost fell off several times also while i was out someone went into my medications and a few oxycodone pain pills were missing and in addition my discovery card disappeared. i cancelled it as soon as i discovered that it was missing . the missing medication was discovered after i got home and I was putting my medications back in my medicine box
Breakfast was typical. Staff was endearing. Hotel was clean, but had plumbing issues. We were out of water for long periods of time over the 3 days we were there. Not good, although the folks were super nice they did not gives us a credit or anything for our inconveniences. Oh well.
My room was first class! The staff greeted me with a smile and were very professional! I enjoyed my stay!!!
Very clean and a easy to get to location.. will book this hotel anytime we are in foley
Amazing location. Staff super friendly, quiet place, clean and great breakfast!
I have utilized this hotel twice for soccer tournaments and It is quiet, clean with free breakfast. Rooms are nice and beds are comfortable. Great place to stay for 2 day tournaments.