我岳父在这里预订了三间客房，每间都很棒。服务人员都非常热情周到，彬彬有礼，热情周到。我们入住期间，火警警报器出了点问题，反复响起。工作人员迅速处理了整个事件，从客户服务到解答我们的疑问，再到确保立即联系到合适的技术人员解决问题，无不如此。维修人员杰夫展现了极佳的客户服务。在我看来，这在维修人员中是闻所未闻的，但杰夫开创了先例，证明客户服务始终至关重要！杰夫非常照顾我们，他帮我们联系了酒店管理层，帮我们在最后一刻预订了附近一家酒店的替代住宿（我记得是斯普林菲尔德套房酒店），这样即使火警警报器不小心触发，我们也能避免半夜被吵醒。杰夫向我们详细解释了系统的问题，并多次道歉，让我感到被倾听和理解，他感同身受，并以专业礼貌的态度处理了问题，这超出了我的预期。我希望杰夫能得到应有的认可，他是一位优秀的员工，也是这家酒店乃至万豪的宝贵财富。杰夫，如果您看到这封信，请再次感谢您的卓越服务和亲切的待人接物。您是一位优秀的员工，任何雇主都应该为拥有您而感到幸运。祝您未来一切顺利！

Mediocre at best. We stayed 3 nights, and our room was never cleaned. Room, upon check in was clean, but run down. The shower curtain didn’t fit the shower, so floor got wet. The closet doors were missing, so no full length mirror. The bedroom was so small that you had to turn sideways to get past the tv stand. The kitchen was barely stocked with glasses and dishes. The breakfast room didn’t have any white sugar. You had to go to the front desk to ask for the packs that are in the rooms for the coffee maker. That was the oddest thing about the stay. In hindsight, we wished we had stayed at the Courtyard across the parking lot.

I do not recommend this inn. I booked in for 12 days. My days were full and I would come home very tired. By the third night it became clear that the aircon did not work. I reported the problem to both the front office and the convenor of the event I was attending. The following day, after another very hot, stuffy night, I was told they couldn’t find my reservation. They found it the following day. That night I stuck a book in the door to allow a bit of circulation. The next day I had strained my back opening the very sticky windows. Still no one came. Eventually even the slightly opened windows were not enough. By the 7th day, after nights of poor sleep, I stopped in at the front desk to complain once more. The lady told me they’d put aside a room for me two days before, but since I hadn’t ‘come down’ to speak to them, no one bothered to let me know. Incredibly bad communication and failure to provide reasonable lodging. I do not recommend this inn at all. I will not be staying there again.

Property is quite old and the quality of the breakfast is very subpar for ＞$200/night. Front desk were friendly and welcoming. Unfortunately, they allow smoking in the courtyard ( within a short distance from the common area) which is a huge turn off.

Had most of the amenities but just a bit on the cheap side. Rough towels, cheap feeling carpeting, but that’s all on the owners. The staff were all helpful whenever we asked for something.

We changed rooms twice due to cramped conditions in a room with a bedroom. We asked for a handicapped accessible room away from highway noise. We were given Room 116. It had a small bed (cramped for two). But it did have safety bars in the bathtub area Housekeeping changed sheets on the fourth day of our stay, at our request. Towels were also provided. Unfortunately, a generator outside the bedroom kicked on at 5 a.m. one morning. It sounded like a pneumatic drill trying to cut bedrock. Our night's sleep was over. We alerted the front desk to a loose door handle in the bathroom and problems with curtains off their hooks. it does not appear that the hotel checks rooms between rentals. The microwave worked but we didn't use the coffee maker. It looks like it needs a good cleaning. Free breakfast and parking goes with the rental.