The staff were helpful. We have stayed several times in the past and this stay was not the same quality as in the past. The breakfast was not well prepared. Our room had a pet smell.
3.0分
其他
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The hotel is nice, but the air conditioner couldn't seem to keep the temperature right, so it wasn't as comfortable as it should have been. Otherwise, it was a nice place, in a good location.
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酒店回复: Thank you for taking the time to share your stay experience with us. We truly appreciate your feedback. I am sorry to hear that you had an issue with the air conditioning during your visit. Your comfort is our main priority, and we always want our guests to feel at home when they stay with us. I will definitely look into the AC problem to ensure it is fixed for future guests. We understand how important a comfortable environment is for a relaxing stay. We hope you will consider coming back to stay with us again. We would love the chance to provide you with a much better experience that meets your expectations. Please know that your comments help us improve, and we are committed to making your next visit enjoyable. Thank you once again for sharing, and we look forward to welcoming you back soon!
5.0分
商务出差
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I asked specifically to not be put in a handicapped room. Lady at front desk assured me it was not a handicapped room, but when I got in it was still a handicapped room. I decided I wasn't going to fight it. She texted me then to see if I was o.k. but by then I had unpacked and used the bathroom. She offered to move me, but I no thank you. I recommended they find a way to list the rooms that were for handicapped.
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酒店回复: Thank you for taking the time to complete our guest survey and for rating your experience a perfect 10. We truly appreciate your feedback.I would like to sincerely apologize for the miscommunication regarding your reservation request. Please rest assured that I will investigate this matter to understand why your request was not honored. It is our priority to accommodate all guest requests whenever possible, as we aim to ensure that everyone enjoys their stay with us.We hope to welcome you back in the future and provide you with an exceptional experience.
4.0分
家庭亲子
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The front desk person, Shanna, was especially nice when we checked in. I tried to call down to ask about dining options but our phone in our room didn't work, so she texted us to see if we needed anything.
My only complaint is the configuration of the room. The TV to off to the side of the bed so you have to turn your head or lay sideways on the bed to see it. Not a big deal unless your neck is already hurting.
All in all, it is a very nice hotel, and we would definitely stay there again.
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酒店回复: Thank you for taking the time to share your experience with us regarding your stay. We truly appreciate your feedback. I want to sincerely apologize for the phone issues you encountered during your time here. This is not the level of service we aim to provide, and we have already addressed the problem to ensure it doesn’t happen again. It’s great to hear that Shanna was able to reach out to you and assist you during your stay. That kind of helpful service is exactly what we strive for with all our guests. We want everyone to feel comfortable and well taken care of while staying with us. Your experience helps us improve, and we value your input greatly. Thank you once again for your understanding, and we hope to welcome you back soon for an even better experience!
5.0分
其他
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Great stay and breakfast!!
Great stay, the desk chair was very squeaky, that’s our only and pitiful remark!! Everything else was above and beyond!! Wonderful stay!!!
3.0分
家庭亲子
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Overall it was a good stay,… a little higher in price, but wasn’t busy, the breakfast was above average! My only issue was we had a family emergency and checked out a day earlier, the manager declined to credit us the extra night’s stay,… even going through ******* to request, the manager declined! I’ve never stayed anywhere that if an issue arose ( and it’s rare) that the management wasn’t understanding and accommodating with a refund or credit request,
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酒店回复: Thank you for taking the time to share your experience with us regarding your recent stay. I sincerely apologize for falling short of your expectations during this brief visit. After reviewing our service recovery log and reaching out to ******* concerning your request for an emergency checkout, I regret to inform you that we have no records of the request on our end. We take great pride in ensuring the happiness of our guests, and had I known about your emergency, I would have worked diligently with both you and ******* to find a resolution. I understand that unforeseen circumstances can arise, and when such matters are brought to our attention, we strive to address them in a prompt and professional manner. Your feedback is invaluable to us, and we will use it to improve our services moving forward for the benefit of all our guests. We hope that you will choose to stay with us again when in the area so we can provide the service you deserve as a Hilton guest.
3.0分
情侣出游
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Planned to stay for a night in Baton Rouge and chose this area in Denham Springs for convenience off the highway. Overall the stay was fine, but overpriced for what the hotel is. It was clean enough, and the bed was comfortable. AC worked well. Parking was easy. Lots close by if you want something to eat. Breakfast provided had typical hotel choices, but coffee wasn’t great. Waited a while to check in as nobody was at the desk, and there was no bell to notify anybody that we were there. Overall stay was fine, but I’d only come back if the price was lower.
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酒店回复: Thank you for taking the time to complete our guest survey. We value your feedback and are disappointed to learn that your stay was not up to your expectations due to pricing concerns. As a Hilton brand hotel, our pricing is influenced by various factors, including local events, competitor rates in the area, and the timing of your booking. To accommodate different budget needs, we offer several options to make your future stays more affordable. Becoming a Hilton Honors member can provide you with exclusive discounts and benefits, while booking through discounted third-party websites may also yield lower rates. We hope that these alternatives will help you find a suitable rate and room type that aligns with your preferences during your next visit. Your satisfaction is important to us, and we look forward to the opportunity to welcome you back in the future.
5.0分
商务出差
Everything was clean, all employees were so friendly and welcoming! I will definitely stay here again.
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酒店回复: Thank you for sharing your outstanding feedback through our top score survey. My staff and I are absolutely thrilled to learn that you enjoyed your stay and appreciated the services we provided. Your satisfaction is our top priority, and it brings us great joy to know that we met your expectations. We take great pride in creating a welcoming and comfortable environment for our guests, and your kind words serve as an encouragement for our team. We continuously strive to enhance our offerings, ensuring that each visit is even more enjoyable than the last. It was a pleasure having you with us, and we sincerely hope you consider returning for another visit in the future. Your feedback plays a crucial role in helping us maintain our high standards, and we look forward to the opportunity to serve you again. Thank you once again for your thoughtful response.
4.0分
家庭亲子
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The property was fine. The lication was great. The staff was good. The only thing I have a problem with is when i checked in. I was advised that i had to pay extra. It seems as though the price i paid through ******* was not correct. And i had to pay almost 100 dollars more. This I don't understand. Could someone explain this to me. Especially since I made reservations a month in advance.
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酒店回复: Thank you for taking the time to complete our guest survey; we are thrilled to hear that you enjoyed your stay with us. I sincerely apologize for any confusion regarding the rate changes, and I would be more than happy to assist you in correcting this issue. If you could provide the confirmation that reflects the discounted rate, I will gladly make the necessary adjustments. It’s important to note that when booking through third-party sites, they often have access to discounts that we may not be able to offer directly. Additionally, please be aware that there is a standard hold of $20 per day on credit cards at check-in for incidentals. This amount is fully refundable within 3 to 5 days after your departure, provided there are no additional purchases or damages. We appreciate your understanding and look forward to resolving this matter for you.
质量很好，家具也不错，看起来像全新的。
The staff were helpful. We have stayed several times in the past and this stay was not the same quality as in the past. The breakfast was not well prepared. Our room had a pet smell.
The hotel is nice, but the air conditioner couldn't seem to keep the temperature right, so it wasn't as comfortable as it should have been. Otherwise, it was a nice place, in a good location.
I asked specifically to not be put in a handicapped room. Lady at front desk assured me it was not a handicapped room, but when I got in it was still a handicapped room. I decided I wasn't going to fight it. She texted me then to see if I was o.k. but by then I had unpacked and used the bathroom. She offered to move me, but I no thank you. I recommended they find a way to list the rooms that were for handicapped.
The front desk person, Shanna, was especially nice when we checked in. I tried to call down to ask about dining options but our phone in our room didn't work, so she texted us to see if we needed anything.
My only complaint is the configuration of the room. The TV to off to the side of the bed so you have to turn your head or lay sideways on the bed to see it. Not a big deal unless your neck is already hurting.
All in all, it is a very nice hotel, and we would definitely stay there again.
Great stay and breakfast!!
Great stay, the desk chair was very squeaky, that’s our only and pitiful remark!! Everything else was above and beyond!! Wonderful stay!!!
Overall it was a good stay,… a little higher in price, but wasn’t busy, the breakfast was above average! My only issue was we had a family emergency and checked out a day earlier, the manager declined to credit us the extra night’s stay,… even going through ******* to request, the manager declined! I’ve never stayed anywhere that if an issue arose ( and it’s rare) that the management wasn’t understanding and accommodating with a refund or credit request,
Planned to stay for a night in Baton Rouge and chose this area in Denham Springs for convenience off the highway. Overall the stay was fine, but overpriced for what the hotel is. It was clean enough, and the bed was comfortable. AC worked well. Parking was easy. Lots close by if you want something to eat. Breakfast provided had typical hotel choices, but coffee wasn’t great. Waited a while to check in as nobody was at the desk, and there was no bell to notify anybody that we were there. Overall stay was fine, but I’d only come back if the price was lower.
Everything was clean, all employees were so friendly and welcoming! I will definitely stay here again.
The property was fine. The lication was great. The staff was good. The only thing I have a problem with is when i checked in. I was advised that i had to pay extra. It seems as though the price i paid through ******* was not correct. And i had to pay almost 100 dollars more. This I don't understand. Could someone explain this to me. Especially since I made reservations a month in advance.