Checking in was an easy process. Once i got settled in my room, we realized that the tv was not working. We had to repack our luggage to go to a different room on the 3rd floor. Unfortunately the ac unit in the room was not working so we had to relocate again to another room. The guy on duty was trying his hardest so I appreciated that. The room that we were assigned was Unfortunately next to the cleaning room. My son and i were woken up at 6 am to the door slamming, other loud noises and staff members laughing really hard. After switching to 3 rooms, we just dealt with it. But again, i appreciate the overnight staff member. He went above snd beyond to make sure we had a functioning room after a long drive.
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酒店回复: Thank you for taking the time to share your feedback. We apologize for the noise disturbance caused by the location near the back entrance. Your comments are important to us, and we’ll share them with our team to explore ways to minimize noise in that area. We hope you’ll consider staying with us again, and we’ll do our best to provide you with a quieter room on your next visit.
2.0分
其他
The room was worn, the dresser was cracked, the bathroom door wouldn’t shut. The room was not up to standard.
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酒店回复: Thank you for taking the time to share your feedback with us. We appreciate your honesty and understand your concerns regarding the condition of the hotel. We recognize that some areas are in need of updates, and we are actively reviewing improvement plans to enhance the overall guest experience.Your comments are truly valuable, as they help guide our efforts and ensure we focus on the areas that matter most to our guests. We hope you'll consider staying with us again in the future so you can enjoy the improvements as they are completed.
1.0分
家庭亲子
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Booked and paid for a room with sofa sleeper. Got there and sent to elevators but they were out of service. Climbed the stairs to see I did not get the room I booked, it was just 2 queen beds. Went back down the stairs and told they did not have it available as they had groups that they were given to. Stained sheets duck trapped furniture not enough towels. Pretty ran down. Will not stay again
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by our elevator being out of order during your stay. We also regret the mix-up regarding your room type. According to the information we received from *******, your reservation was booked for a room with two queen beds, and unfortunately, we were completely sold out of suites at the time of your arrival.We understand how frustrating this must have been, and we truly appreciate your patience and understanding. Please know that we are working diligently to resolve the elevator issue as quickly as possible and will continue to review our reservation processes to help prevent future misunderstandings.Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back for a smoother and more enjoyable stay.
3.0分
其他
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Our stay was met with very polite staff and we appreciate the quick fix to our room’s ventilation, but we experienced several issues: the washer and dryer didn’t work properly, no quarters or detergent were available, breakfast ran out due to a large group, our dresser and bathroom door were broken, mold on bathroom ceiling, no bathroom fan, and our keys stopped working several times, having to reactivate them. Sharing this to help improve future stays.
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酒店回复: Thank you for taking the time to share such a detailed review. We’re glad to hear our team provided polite service and was able to quickly address the ventilation concern in your room. However, we are truly sorry for the multiple issues you encountered during your stay.The challenges with the laundry machines, limited breakfast items, room condition, and repeated key malfunctions fall short of the standards we aim to uphold. Your feedback is extremely helpful, and we will be addressing each concern with our maintenance and housekeeping teams to prevent these issues from occurring again.We appreciate you bringing these matters to our attention so we can continue improving the guest experience. We hope you will consider giving us another opportunity to provide you with a smoother and more comfortable stay in the future.
4.0分
情侣出游
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The room was clean and in good condition. The bed was a little too firm for my liking but I still slept ok. The doors don’t seem to have the soft close hinge at the tops so there was an abundance of noise from doors slamming throughout the night. The continental breakfast was good. The staff were friendly and accommodating.
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酒店回复: Thank you for your review and being the door hinge to our attention. We are happy to hear you enjoyed the hot breakfast and our friendly staff.
5.0分
其他
The breakfast offerings were excellent and a nice treat. The staff were helpful and friendly. Highly recommended.
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酒店回复: Thank you for the 10/10. We are happy to hear you enjoy our staff as well as the hot breakfast items.
3.0分
其他
The stay was a good clean room, but being by the back door was terrible. Could not sleep well due to people coming in and out. You could hear everything.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear that you found your room clean and enjoyed your overall stay. We apologize for the noise disturbance caused by the location near the back entrance. Your comments are important to us, and we’ll share them with our team to explore ways to minimize noise in that area. We hope you’ll consider staying with us again, and we’ll do our best to provide you with a quieter room on your next visit.
2.0分
商务出差
Staff was not friendly or helpful for questions. Bed was hard. Room had ants crawling on furniture and tv remote.
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酒店回复: Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
5.0分
情侣出游
I Would Definitely Stay again, The Room was Clean and The Staff treated us So Kind.
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酒店回复: We’re so happy you enjoyed your stay with us! Guests like you make what we do worthwhile. Thank you for taking the time to share your experience, and we hope to see you again soon at HIE Mebane.
早餐很棒，房间门很吵，早上6点门就被摔了好几次，影响睡眠
Checking in was an easy process. Once i got settled in my room, we realized that the tv was not working. We had to repack our luggage to go to a different room on the 3rd floor. Unfortunately the ac unit in the room was not working so we had to relocate again to another room. The guy on duty was trying his hardest so I appreciated that. The room that we were assigned was Unfortunately next to the cleaning room. My son and i were woken up at 6 am to the door slamming, other loud noises and staff members laughing really hard. After switching to 3 rooms, we just dealt with it. But again, i appreciate the overnight staff member. He went above snd beyond to make sure we had a functioning room after a long drive.
The room was worn, the dresser was cracked, the bathroom door wouldn’t shut. The room was not up to standard.
Booked and paid for a room with sofa sleeper. Got there and sent to elevators but they were out of service. Climbed the stairs to see I did not get the room I booked, it was just 2 queen beds. Went back down the stairs and told they did not have it available as they had groups that they were given to. Stained sheets duck trapped furniture not enough towels. Pretty ran down. Will not stay again
Our stay was met with very polite staff and we appreciate the quick fix to our room’s ventilation, but we experienced several issues: the washer and dryer didn’t work properly, no quarters or detergent were available, breakfast ran out due to a large group, our dresser and bathroom door were broken, mold on bathroom ceiling, no bathroom fan, and our keys stopped working several times, having to reactivate them. Sharing this to help improve future stays.
The room was clean and in good condition. The bed was a little too firm for my liking but I still slept ok. The doors don’t seem to have the soft close hinge at the tops so there was an abundance of noise from doors slamming throughout the night. The continental breakfast was good. The staff were friendly and accommodating.
The breakfast offerings were excellent and a nice treat. The staff were helpful and friendly. Highly recommended.
The stay was a good clean room, but being by the back door was terrible. Could not sleep well due to people coming in and out. You could hear everything.
Staff was not friendly or helpful for questions. Bed was hard. Room had ants crawling on furniture and tv remote.
I Would Definitely Stay again, The Room was Clean and The Staff treated us So Kind.