酒店回复: Dear Thomas, Thank you for bringing this to our attention. We understand how disappointing it must have been to arrive after a long journey only to find your reservation could not be honored. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation, especially when alternative accommodations are limited. Your feedback has been noted and will be reviewed internally to ensure better handling of high-demand events and guest commitments. While this experience left you unsatisfied, we hope for an opportunity in the future to restore your confidence with a visit that reflects the level of service we strive to provide.Sincerely,Hotel Management
酒店回复: Dear Guest,We're very sorry for the condition of your room and the unsettling experience you had during your stay. The experience you described falls far below the standard of care and attention we strive to provide. Our team has been made aware of this issue, and we are addressing it with both housekeeping and security to ensure corrective action is taken. Your comfort and peace of mind are important to us, and we appreciate the opportunity to improve. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
酒店回复: Dear Eddie,We're sorry that your stay was marred by multiple concerns, including missing amenities and poor communication. The lack of attention to room condition and difficulty reaching assistance is not the standard we aim to provide. Your comments have been shared with the appropriate departments to ensure these matters are corrected and handled more efficiently moving forward. We regret that your visit left such a poor impression and appreciate the opportunity to address it. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
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再也不来了
我再也不会住这里了
房间很脏。地板上有口香糖。
酒店说有免费早餐，结果真的只有一块燕麦棒。
闻起来像香烟。整个二楼都弥漫着垃圾味。
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酒店回复: Dear Raquel,We're sorry your experience did not meet expectations. A room that is not thoroughly prepared and an unpleasant atmosphere in shared spaces are not the standards we aim to uphold. Your comments have been shared with our team so we can address these concerns more effectively. While we do offer a light grab-and-go breakfast, we understand that this may not have been clearly communicated. We appreciate your feedback and will use it to guide improvements. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
这是一家很不错的酒店，我很喜欢房间和周边环境！客服很好，员工也很棒！他们乐于助人，态度友善，而且非常干净！我推荐这家酒店！
太过简陋，连基本的洗发Shampoos和热水器都不提供，被子破旧，电梯坏了，手提行李上楼。差评
我来这里是因为酒店离我女朋友家很近，我们是从外地过来探亲的。刚开始，我被告知可以提前入住，所以我稍微早到了一点，想看看能不能办理入住。结果，那位上了年纪、态度很差的亚洲女士说她“***还没吃午饭”，然后就让我等着。后来，团队主管终于出来帮忙解决了问题。之后我的住宿体验还算可以。酒店里有股怪味，但也在意料之中。
我可不想“缩短”我的住宿（这个比喻有点意思）。
这是一次不错的住宿体验。
服务和地理位置都非常差。
房间破败不堪，空空如也。我到的时候连浴帘都没有。客人需要什么服务都得去前台问。隔壁邻居开派对，吵得特别厉害。床垫太旧了，严重向一侧倾斜。“早餐”简直是笑话。我醒得很早，出门后在街对面的星巴克随便吃了点东西。
这家酒店决定重新出租已预订的房间，因为附近有一场Metallica乐队的演唱会，吸引了更多付费客户。和其他晚上10:30后入住的客人一样，我们通常都是长途飞行或开车（我们开了10个小时的车），到达酒店后才发现需要换个住处（毕竟城镇里已经订满了）。
我的房间里有死蟑螂和死蜘蛛，电梯里有一个臭味十足的垃圾袋，在里面放了一个小时，有人在 230 左右打开了我的门，如果我没有门闩，他们就能进来，那个人没有说是客房服务或任何其他事情
糟糕的体验
我再也不会住这里了。没有椅子当桌子。我们到达时，炉灶的加热板已经拆开了。沙发坏了，根本没法用。天花板上还有污渍。我给前台打了四五次电话才有人接通，要求换枕头。
再也不来了
我再也不会住这里了
房间很脏。地板上有口香糖。
酒店说有免费早餐，结果真的只有一块燕麦棒。
闻起来像香烟。整个二楼都弥漫着垃圾味。