The staff were wonderful but the rooms just weren't very clean and I feel like there was mold in the air.
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酒店回复: Dear Hershel, Thank you for taking the time to share your experience. We are pleased to hear that our staff made a positive impression by providing warm and attentive service, which is something we take great pride in. However, we are sorry that the room cleanliness did not meet your expectations. We have shared this with our maintenance and housekeeping teams for immediate inspection and resolution. We appreciate your feedback as it helps us improve and ensure a healthier, more comfortable environment for all our guests. We are committed to making improvements and hope to restore your confidence in the future.Sincerely, Hotel Management
1.0分
其他
Made reservations ten minutes prior to arrival and was told that I did not have a reservation and I could not get a refund.
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酒店回复: Dear Paul, We sincerely apologize for the inconvenience and frustration caused by the reservation issue at check-in. We understand how disappointing it can be to arrive and find your booking was not recognized, and we regret any miscommunication that may have occurred. Guest satisfaction is very important to us, and we will review our reservation and refund processes to prevent similar situations in the future.Meanwhile, if we may be of further assistance, please reach the hotel directly. Thank you for bringing this to our attention. Sincerely,Hotel Management
4.0分
其他
The property is average. It is outdated and the rooms are outdated. There nothing to offer in the rooms. (No coffee etc.) Floors were a bit dirty.
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酒店回复: Dear Denby, We regret that certain aspects of the property and room did not meet your expectations. We apologize for the outdated feel, the lack of in-room amenities, and the condition of the floors during your visit. Your comments are important and have been shared with our team as we work on improving both cleanliness and guest offerings. We truly appreciate your input and hope to provide you with a more comfortable stay in the future.Sincerely,Hotel Management
3.0分
其他
Air conditioning in room did not operate properly. Had to set very low in order to get any cooling. Room was either freezing or hot
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酒店回复: Dear Michael, We are very sorry to hear about the difficulties you faced with the air conditioning in your room. A comfortable and well-regulated temperature is important for a restful stay, and we regret that we fell short of providing that for you. Please know that our maintenance team has been notified to inspect and resolve this issue promptly. We truly value your feedback, as it helps us improve the quality of our guest experience, and we hope to serve you better next time. Sincerely,Hotel Management
5.0分
商务出差
Always a good stay the room had a smell to it and they wouldn’t move rooms as if it would hurt them is my only issue but always a good stay
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酒店回复: Dear Guest, Thank you for sharing your wonderful feedback with us. We are delighted to hear that our staff exceeded your expectations and that you found them to be both friendly and accommodating. It is always our goal to provide warm hospitality and ensure that every guest feels welcome and well cared for, so your kind words mean a great deal to our team. We are especially pleased to know that your stay at Extended Stay America was better than anticipated and that you would definitely choose to stay with us again. Feedback like yours encourages us to continue improving and delivering the best possible experience for all our guests. We truly value your support and look forward to your return.Sincerely,Hotel Management
2.0分
其他
When entering our room the bedhead had splashes of something all over one. The kitchenette is oudated
It had a foul smell in the room
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酒店回复: Dear Veronica, We truly regret the issues you encountered with the room condition and the unpleasant odor, as this is not the experience we want our guests to have. Cleanliness and comfort are our top priorities, and your feedback has been shared with our housekeeping and maintenance teams to ensure immediate attention and corrective action. We appreciate you bringing these matters to our attention so we can improve for future guests. We hope to have another opportunity to welcome you back and provide you with a much better experience.Sincerely,Hotel Management
1.0分
商务出差
I did not get a chance to stay because of car problem and they hotel did not give me a refund.
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酒店回复: Dear Bethzaida, We apologize for the predicament with your reservation and understand your frustration. Reservations made through a third-party booking site must be handled by them. We recommend that you connect them directly for assistance. Please allow us to serve you again whenever you are back in our area.Sincerely,Hotel Management
不错的地方
优点：
冰箱大小合适，看起来很新。房间很宽敞，即使在 102 度的天气里空调也能达到标准。
我确实每天步行去Domain（步行20分钟）。但是当你走在高速公路旁边时，声音很大（你不能打电话）。酒店本身很安静（我的窗户面向马路）
缺点：
服务台并非 24 小时开放。早餐还算满意。而且房间里只有一个垃圾桶。由于我住了一个星期，房间已经满了（在您住宿期间他们不会打扫房间）。
非常糟糕脏
The staff were wonderful but the rooms just weren't very clean and I feel like there was mold in the air.
Made reservations ten minutes prior to arrival and was told that I did not have a reservation and I could not get a refund.
The property is average. It is outdated and the rooms are outdated. There nothing to offer in the rooms. (No coffee etc.) Floors were a bit dirty.
Air conditioning in room did not operate properly. Had to set very low in order to get any cooling. Room was either freezing or hot
Always a good stay the room had a smell to it and they wouldn’t move rooms as if it would hurt them is my only issue but always a good stay
When entering our room the bedhead had splashes of something all over one. The kitchenette is oudated
It had a foul smell in the room
I did not get a chance to stay because of car problem and they hotel did not give me a refund.