酒店回复: Hello James,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our room and your comments about our clerk. Through guest feedback like yours we are better able to enhance guest experience; so thank you.
5.0分
其他
原文
翻译提供方：Google
我喜欢这处房产，而且非常安静！我能够把车停到我的房间。
4.0分
家庭亲子
原文
翻译提供方：Google
好的
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酒店回复: Hello Giwana,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.
2.0分
其他
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Awful stay
It was mediocre the check in at the front desk was slow the clerk was on the phone the whole time,it looked like someone was living in the front office with a bed and left over pizza box there
The room was gross poo on the wall under light switch in the bathroom, main door to our room wasn't staying shut unless u slammed it. I don't recommend them
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酒店回复: Dear Guest,Thank you for sharing your reaction. We're always striving to improve our services and your comments about the check-in experience and room condition are noted. We take cleanliness very seriously and will ensure this is addressed with our housekeeping team. Additionally, your concerns regarding the door have been shared with our maintenance staff for further evaluation. Your experience is important to us, and we appreciate you bringing these matters to our attention.
5.0分
其他
It was clean and well taken care of
The service was great
Thank you it was well worth the money
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酒店回复: Hello Daniel,We are delighted to hear that you found our hotel clean and well taken care of, and that you experienced great service during your stay. Your satisfaction is our top priority, and we strive to provide value for our guests. We appreciate your feedback and look forward to welcoming you back in the future.
4.0分
其他
Great budget hotel
Floor could of been mopped better
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酒店回复: Hello debra, Thank you for sharing your feedback regarding the cleanliness of your room. We appreciate your comments, as they help us maintain our standards for future guests. Your observations will be passed along to the appropriate team for review. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.
1.0分
商务出差
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It was one of the worst hotels I've ever been to. I was on a call when I pulled up and the manager came out to ask my if I was getting a room or what. I was basically rushed off the phone and rushed to go inside. The check in process was slow and the desk clerk or manager, whatever his position is, was just rude and had no personality. After I checked in I went to park. I had to climb a wall to get to my room. There were a few handicapped parking spots. These spots had ramps that lead straight into a wall. I'm not sure how those spots would be accessible to anyone, especially someone who is handicapped. When we got in our room, we were greeted by roaches and flies. We barely slept and had to sleep in our clothes because we felt uncomfortable. We didn't even use the shower or toilet for fear of what may be in those or on those areas. One of the worst places I've ever stayed. Over $200 for 1 night and the room and experience weren't worth $2.
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酒店回复: Hello Matthew,We regret to hear about your recent experience at our hotel. We apologize for any inconvenience you may have encountered during your stay. Your feedback is important to us, and we will address your concerns with our team to ensure a better experience for future guests. We appreciate you bringing these issues to our attention and welcome the opportunity to improve our services.
2.0分
其他
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The lady at the front desk was rude she didn’t want to talk, she just laid a paper down to sign but didn’t say to sign it, the room was dirty like they didn’t sweep , and one of the beds was not made up and after all that when u get home I see I was charged again for the room.
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酒店回复: Hello Kizzie,We appreciate your feedback and apologize for any inconvenience you may have experienced. Your comments will be shared with our team for review and improvement. For billing inquiries, please contact our management directly for assistance with your charges. Thank you for bringing this to our attention.
3.0分
其他
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The surroundings were good. The cleanliness of the room was fine except a few cockroaches were running around. I kind of expect that being that we’re in South Carolina. I tried to contact the front desk but no one was available.
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酒店回复: Hello Angela, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
2.0分
其他
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Came down there for my husband for Jackson basic training graduation.
Customer service was great. The front desk man was really nice and understanding, but the environment wasn’t family friendly. I had to move rooms because a man kept coming out his room every time I came outside and harassing me while I had my three year old with me front desk moved me to the front so he could watch out for me, which was nice but if I ever come back to Columbia, South Carolina, I will not be staying there.
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酒店回复: Hello Regina,We are glad to hear you found our customer service exceptional during your stay. Our team works hard to ensure all guests feel welcomed and safe. Your feedback is valuable to us, and we apologize for any inconvenience caused. We appreciate your understanding and hope you will consider giving us another chance in the future.
这家汽车旅馆总体来说还不错，但是前台服务员在晚上早些时候打电话给我们询问如何使用我们的信用卡。我们已将其设置为抵达时付款。我们不记得最初给的是哪张卡，所以那张卡是错误的，被拒绝了。当我们到达时，服务员没有询问我们的情况，而是取消了我们的房间！我们是从俄亥俄州一路开车过来的。值得庆幸的是，他们有足够的空位来重新预订房间，否则我们就运气不好了。当是到货付款的情况下，从来没有店员打电话给我们付款。不好。
我喜欢这处房产，而且非常安静！我能够把车停到我的房间。
好的
Awful stay
It was mediocre the check in at the front desk was slow the clerk was on the phone the whole time,it looked like someone was living in the front office with a bed and left over pizza box there
The room was gross poo on the wall under light switch in the bathroom, main door to our room wasn't staying shut unless u slammed it. I don't recommend them
It was clean and well taken care of
The service was great
Thank you it was well worth the money
Great budget hotel
Floor could of been mopped better
It was one of the worst hotels I've ever been to. I was on a call when I pulled up and the manager came out to ask my if I was getting a room or what. I was basically rushed off the phone and rushed to go inside. The check in process was slow and the desk clerk or manager, whatever his position is, was just rude and had no personality. After I checked in I went to park. I had to climb a wall to get to my room. There were a few handicapped parking spots. These spots had ramps that lead straight into a wall. I'm not sure how those spots would be accessible to anyone, especially someone who is handicapped. When we got in our room, we were greeted by roaches and flies. We barely slept and had to sleep in our clothes because we felt uncomfortable. We didn't even use the shower or toilet for fear of what may be in those or on those areas. One of the worst places I've ever stayed. Over $200 for 1 night and the room and experience weren't worth $2.
The lady at the front desk was rude she didn’t want to talk, she just laid a paper down to sign but didn’t say to sign it, the room was dirty like they didn’t sweep , and one of the beds was not made up and after all that when u get home I see I was charged again for the room.
The surroundings were good. The cleanliness of the room was fine except a few cockroaches were running around. I kind of expect that being that we’re in South Carolina. I tried to contact the front desk but no one was available.
Came down there for my husband for Jackson basic training graduation.
Customer service was great. The front desk man was really nice and understanding, but the environment wasn’t family friendly. I had to move rooms because a man kept coming out his room every time I came outside and harassing me while I had my three year old with me front desk moved me to the front so he could watch out for me, which was nice but if I ever come back to Columbia, South Carolina, I will not be staying there.