酒店回复: Dear Ctrip Guest, Thank you very much for taking a moment to write about your experience with us at Mandarin Oriental, New York. We are truly sorry to hear about your experience as this is not what we strive to provide any of our guests. May we kindly invite you to please contact us directly so we can personally address your concern? Sincerely, Mandarin Oriental, New York Management Team

酒店回复: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at Mandarin Oriental, New York.We are truly sorry to learn that this visit did not meet the high standards you experienced during your previous stay. Providing a consistently exceptional experience for every guest is very important to us, and we regret that we fell short on this occasion. Your disappointment is sincerely understood and certainly not the impression we wish to leave.We would greatly appreciate the opportunity to better understand the specific concerns you encountered during your stay. Your detailed feedback will allow us to review the situation carefully and take appropriate steps to improve.At your convenience, please feel free to contact us directly at mlonsdale@mohg.com so we may discuss your experience further. We are committed to addressing your concerns and restoring your confidence in us.We hope to have the opportunity to welcome you back and provide you with the seamless and memorable stay you rightfully expect.Warm regards,Milan CerveraReservations Manager

酒店回复: Dear Trip Guest,We sincerely appreciate you taking a moment to write about your stay with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you during your stay. Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards,Mandarin Oriental, New York Management Team

酒店回复: 尊敬的携程客人， 我们真诚地感谢您花时间写下您在纽约文华东方酒店的住宿体验。很高兴看到您在入住期间享受到我们为您提供的地理位置和服务。感谢您入住我们酒店，我们期待着再次欢迎您入住。诚挚问候，纽约文华东方酒店管理团队