酒店回复: Thank you for staying at our hotel.We are pleased to see your many photos and high rating.As you mentioned, all rooms at our hotel have separate bathrooms and toilets, and the bathrooms have large bathtubs and spacious washing areas.Thank you also for your positive comments about our staff, library, and welcome drinks.Please come visit our hotel again someday. We look forward to seeing you.
酒店回复: Thank you very much for staying at Hotel Grand Vert Kyukaruizawa and for your detailed review.We are delighted to hear that you found our location convenient. As you mentioned, our hotel is located approximately a 3-minute walk from the North Exit of Karuizawa Station and about a 7-minute walk from the Prince Shopping Plaza (Outlet), making it an ideal base for shopping and sightseeing.We are also pleased that you were able to relax in the quiet environment and enjoyed a good night's sleep. It is wonderful to hear that you were satisfied with the spaciousness of the Tatami room and our staff's service.We look forward to welcoming you back in the future.Best regards,
酒店回复: Thank you for staying at our hotel.Thank you for your positive review of the location.As you mentioned, our hotel is very close to the station, and there are two convenience stores nearby.Thank you also for your positive review of the rental bicycles and the spaciousness of the rooms.All of our staff were very happy to be able to celebrate your anniversary.If you have the opportunity to visit Karuizawa again, please stay at Hotel Grand Vert Kyu Karuizawa.
酒店回复: Thank you very much for staying at Hotel Grand Vert Kyukaruizawa and for sharing your detailed feedback.We are pleased to hear that you found our location convenient. As you mentioned, our hotel is located approximately a 3-minute walk from the North Exit of Karuizawa Station. We are also glad that you enjoyed the spacious room, our free drink area, and the breakfast served in your room.Regarding your comment about the mold in the bathroom gaps, please allow us to clarify that this is actually the design pattern of the material, not mold. We sincerely apologize if this caused any misunderstanding or discomfort.However, regarding the stains on the bedroom wall, we sincerely apologize for the unpleasant experience. We will share this information with our cleaning staff to ensure proper maintenance.We hope to have the opportunity to welcome you back in the future.
酒店回复: Thank you for staying at our hotel.The Grand Room is our highest class of room, and as there is only one of it, it is highly competitive and highly sought after.We are very pleased that you were able to stay in such a Grand Room.Thank you for your positive review of the room and amenities.We also appreciate your feedback regarding the breakfast.If you have the opportunity to visit Karuizawa again, we hope you will stay at Hotel Grand Vert Kyu Karuizawa.
酒店回复: Thank you for staying at our hotel.We are glad that you had a wonderful experience. We appreciate your kind words about our service, location, and environment.*Atago is not the hotel restaurant. It is a separate restaurant in the same building.Please come visit our hotel again someday. We look forward to seeing you.
5.0分
新馆标准和洋式房
朋友出游
酒店离轻井泽 JR 车站非常近，步行五分钟内，在国道 18 线上。入住办理很顺利，前台非常热心。 酒店设施比较齐全，有自行车可以租。二楼餐吧有免费咖啡饮料小饼干，苹果汁比较好喝。
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酒店回复: Hello.Thank you for staying at our hotel.Our hotel is very close to the station.It's also located on National Route 18, making it convenient for those arriving by car.Thank you for your positive feedback on our staff's service, rental bicycles, and amenities.We're also glad you enjoyed the welcome drink.We hope you'll stay with us again when you visit Karuizawa.
酒店回复: Thank you for staying at our hotel.We appreciate your positive review.As you mentioned, our hotel is close to the station, about a 3-4 minute walk.Thank you for your positive review of the bed size and room spaciousness.We sincerely apologize for the unpleasant odor. We addressed the issue promptly.We hope you will stay at Hotel Grand Vert Kyukaruizawa again next time.
房间宽敞明亮舒适，超级大的洗手间连着浴室🛀，日式淋浴🚿➕大浴缸🛁舒服！酒店前台服务人员很友好，办理入住很方便，二楼有很多图书，是个图书吧，还有下午茶☕️，咖啡☕️冰水🧊冰茶🍵还有各种茶包小饼干🍪人性化
临时决定来轻井泽玩一天，正好下大雪，太美了。
📌位置：这家酒店离JR站必行5-10分钟，不算远也不算近。
💁服务：细心讲解酒店的各个服务，但不知道是不是提前入住其他房间没打扫好的原因，给的是尾房。
🏠设施：浴室是日式的，浴室+淋浴，洗得非常舒服。
1. 绝佳位置
酒店最大的亮点就是靠近JR轻井泽站。步行5分钟左右。离奥莱也很近。
2. 安静舒适的入住环境
酒店虽然地处交通枢纽，但内部环境设计得非常安静。房间隔音出色，能保证良好的睡眠质量。
3. 设施齐全
酒店设施完备，支持英文沟通，入住和退房流程都十分顺畅。房间在轻井泽同价位酒店中属于比较宽敞的，内部设施也很齐全。选择了带有榻榻米的房间，房间大，适合来购物。
总的来说，这家酒店在便捷性、舒适度和服务上都达到了很好的平衡，对于需要在东京周边游玩的旅客来说，是一个极佳的选择。
车站北口左手边步行5分钟可到，对面有个全家，左手边还有个罗森，很方便，酒店可以租自行车，价格和市场价差不多，时间更宽裕，可以晚上10点前归还。房间比一般日本酒店大，卫浴都是toto，洗护虽然品牌不认识，但用起来还可以；结婚纪念日额外送了两瓶苹果汁
从车站到酒店走路几分钟，整体设施不错，酒店没有大浴场，有提供免费的饮料区可以休息。早餐是只能在房间里吃的西式简餐能吃饱。订的房间很宽敞，美中不足房屋墙上有污渍、卫生间墙上花洒上的缝隙处有霉斑。
确切的说是浴室墙上有霉斑
200平的房间是真的大，3个双床房，1个和式房，4个卫生间，4个洗浴，不用抢，配备的洗漱用品也不错。早餐是在房间里用餐，品种不算丰富，马马虎虎吃吃还可以。
非常喜欢轻井泽，可以称之为本次旅行的最佳。酒店地理位置十分便利，无论是环境还是服务都给人很好的感受。在夏末的暖阳下，享受属于假期的悠闲。楼下还有一家爱宕的日式餐馆，推荐，需要提前预约。下次有机会来轻井泽还会选择这里入住。
酒店离轻井泽 JR 车站非常近，步行五分钟内，在国道 18 线上。入住办理很顺利，前台非常热心。 酒店设施比较齐全，有自行车可以租。二楼餐吧有免费咖啡饮料小饼干，苹果汁比较好喝。
首先，前台小姐姐人非常好，从办理入住时就感觉很棒。
篮子里的早餐和休息室的咖啡都很好喝！
房间也很安静，睡了个好觉，非常感谢。
不过，这房间原来是吸烟房吗？我闻到了一点点烟味。可能是因为是主楼，烟味已经渗到墙里了吧？（多用了一些房间里备好的除臭剂之后就感觉不到了）。
问题是洗手池的下水。下水很慢，用起来不太方便。
但总的来说，这仍然是一家很不错的酒店。谢谢啦。
酒店的位置离车站不远，步行可至。大床房间面积也蛮大的，床品睡得也舒服，但必须说的是躺床上时 ，会闻到一股应该是地毯传来的异味，建议选新馆可能会好一点。