酒店回复: We are so sorry to read about your disappointment and we're also very surprised as this is unusual feedback for us. We will definitely look into the particular room to rectify this. If you do give us another chance in the future, please be sure to visit Tailored restaurant in the lobby with full Starbucks cafe, and serving lunch, dinner and full bar. We have a breakfast restaurant open 7 days a week on the 2nd floor. In addition, we offer in-room dining and the attached Galleria Dallas has dozens of dining options open both early and late.

酒店回复: We sincerely apologize that you had a disappointing experience. We were very sorry to read this. Thank you for the feedback as we are always looking for ways to improve the guest experience. We are pleased to let you know that we are currently in the process of fully renovating our elevators and apologize for the inconvenience you experienced. We hope to welcome you back in the future so we can provide you with the exceptional service and comfort you deserve!

酒店回复: We're so sorry to read that you had a disappointing experience. We will be sharing this information with our leadership team. Thank you for your detailed feedback - we will take this under advisement as we are always looking for ways to enhance the guest experience. We hope to welcome you back in the future and provide a better experience.

酒店回复: Thank you for staying with us! We really appreciate your business and your feedback. Please come again soon!

酒店回复: Thank you for staying with us and for your review! We appreciate you!