酒店回复: Thank you for your wonderful feedback and perfect rating. We’re delighted to hear that you enjoyed the quiet and safe surroundings, as well as the convenience of having Tesco nearby.It’s lovely to know that the team at reception made you feel welcome and that the luggage storage was helpful after check-out. Your kind comments are truly appreciated, and we hope to welcome you back again in the future.Kind regards,AqilDuty ManagerDoubleTree by Hilton London – Chelsea
酒店回复: Thank you for taking the time to share your detailed feedback. We’re very sorry that parts of your stay did not meet expectations and understand how disappointing this experience must have been.Our management team has already been in contact with you directly regarding these concerns, and we truly regret that your stay was impacted in this way. Please be assured that your comments have been taken seriously and shared internally to support continued improvements across the hotel.We appreciate you bringing your experience to our attention.Kind regards,Aqil
酒店回复: Thank you for your wonderful feedback and perfect rating. We’re delighted to hear that you enjoyed staying with us during your trip to the UK and that you found the hotel clean, comfortable, and welcoming.It’s especially pleasing to know that the room temperature, natural light, and view made a positive difference to your stay, and that you enjoyed the breakfast and warm service from the team. Your comments are truly appreciated.We hope to have the pleasure of welcoming you back again in the future.Kind Regards,Aqil
5.0分
特大床房
商务出差
设施：还是可以的
卫生：不错的，就是马桶坏了，三天才修理
环境：很好的，应该在附近算第一了
服务：不错的，还有礼宾服务，酒廊等
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酒店回复: Thank you for your review and for taking the time to share your feedback.It appears that this review may have been intended for a different hotel, as some of the details mentioned do not align with the facilities and services offered at our property.If you did stay with us and would like to share feedback about your experience at DoubleTree by Hilton London – Chelsea, we would be very happy to hear from you. Your comments are always valuable to us.Kind regards,AqilDuty ManagerDoubleTree by Hilton London – Chelsea
酒店回复: Thank you for your lovely feedback and great rating. We’re delighted to hear that you enjoyed your extended stay and found the team warm and attentive throughout.It’s also great to know that you enjoyed the breakfast variety and felt welcomed by the reception team, including the signature cookies. We truly appreciate your kind comments and hope to welcome you back again in the future.Kind regards,AqilDuty Manager
酒店回复: Thank you for your kind feedback and high rating. We’re pleased to hear that you enjoyed your overall stay and found the hotel to be good.We understand that the location may not suit everyone’s plans, and we appreciate your comments regarding breakfast variety. Your feedback has been noted as we continue to review and improve our offering.Thank you for staying with us, and we hope to welcome you again in the future.Kind regards,AqilDuty ManagerDoubleTree by Hilton London – Chelsea
酒店回复: Dear Guest,Thank you for sharing your feedback. We’re pleased to hear you found our location convenient, particularly for visiting Stamford Bridge, which is just a short walk away and makes staying with us ideal for match days or stadium tours.We also appreciate your comments regarding the breakfast and the availability of nearby shops on weekends. Your observations are helpful and will be shared with the relevant teams.We hope to have the opportunity to welcome you back again in the future.Kind regards,Aqil
4.5分
两张双人床房
朋友出游
没有健身房 早餐品类很少
附近走几步就是地铁站这一点非常好
打车离市中心更近一些
洗浴产品不太好闻
回来洗了两次澡才去掉
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We’re pleased to hear that you found our location convenient, especially with the nearby Underground station.We appreciate your comments regarding the breakfast variety, toiletries, and facilities. Your feedback is valuable and will be shared with the relevant teams as we continue to improve the guest experience.We hope to have the opportunity to welcome you back again in the future.Kind regards,Aqil
酒店回复: Thank you for your wonderful feedback and perfect rating. We’re delighted to hear that you received such a warm welcome at check in and that the service made a great first impression.It’s lovely to know that the facilities met your expectations and that housekeeping was prompt and attentive. Your recommendation is truly appreciated, and we hope to welcome you back again in the future.Kind Regards,Aqil
非常不错的酒店，安静又安全的街区，旁边就有tesco超市很方便，前台接待的Nash小哥哥和Shard小姐姐都非常热情，退房还可以免费寄存行李，很开心的体验
离轻轨站和码头都很近，交通还算是方便，步行至切尔西斯坦福桥球场大约15分钟。酒店早饭中规中矩，服务一般般，特别是最后一天，早饭酒店答应了给我们打包，也事先确认了食物饮料清单，没想到的是等我按时去取的时候完全没有准备好，匆匆给了我们一些干粮和咖啡就打发了，还差点害我们误了送机的车！最意外的是入住第一天，碰到电梯故障，被困了将近一个小时，酒店电梯看上去就是缺乏维护，每天都只有一部电梯在工作，非常影响入住体验，虽然后来经过协商给房费打了折，但是总经理后面就再也没有出现，答应给到孩子的补偿也始终没有兑现！此外，房间内洗澡的下水极其慢，一不小心卫生间就会水漫金山！最后再说下酒店的一楼酒吧餐厅，吃的喝的东西确实还不错，价格也算比较实惠，但是服务态度不好，对待中国人比较冷漠。
这次来英国住的最多的酒店，干净卫生，服务很热情，早餐也是不错的，对中国人来说，暖和很重要。这里房间的温度很好，小哥给的房间视线很好，采光也不错。不来英国都不知道采光这么重要。
设施：还是可以的
卫生：不错的，就是马桶坏了，三天才修理
环境：很好的，应该在附近算第一了
服务：不错的，还有礼宾服务，酒廊等
入住了十一天，酒店的服务人员都非常热情周到。早餐在一楼也很不错👍种类比较丰富，前台的服务人员默罕默德还热情的给了曲奇🍪
比较远，比较郊区，住了两晚然后换成公园的酒店…下次去还是定离摄政公园附近的酒店！这家整体不错，早餐比较简单！
和上次入住一样，前台服务效率很高，乐于助人。不过，两部电梯中有一部已经坏了三天了。这次我们被安排在一楼临街的房间，交通噪音有点扰人。他们的行李寄存和提取服务很高效。我之前住过更贵的酒店，比如Kimpton Fitzroy和万豪郡政厅，取寄存行李都花了好长时间。楼下的餐厅很方便，但说实话味道不怎么样。
去球场方便，完全可以步行过去，住这里就是图这个。早餐要另外付22英镑每人，儿童免费，但是早餐本身品质很一般，所以建议还是去外面吃。不过周末酒店附近的店开门都很晚。如果是想Citywalk则不建议住这里。
没有健身房 早餐品类很少
附近走几步就是地铁站这一点非常好
打车离市中心更近一些
洗浴产品不太好闻
回来洗了两次澡才去掉
酒店的服务很好，早上去办理入住时前台的姐姐人很好，还给了我们饼干，很对不起的是我没记住她的名字，可能是Dennis或者是Dianas，他真的很亲切，很耐心的给我解释了房卡怎么用之类的。设施也不错，打扫也及时，好评