酒店回复: Dear Valued Guest!Thank you for posting a positive review of your stay at Novotel Moscow City. Indeed, the location of the hotel is perfect for business or leisure, with many of Moscow's must-see sights just a short walk away and an adjacent transport hub for quick and easy access across the city. We very much appreciate your kind compliments and recommendation, and look forward to welcoming you all back to stay with us very soon.Warmest regards,Elena GorodinskayaOperation managerNovotel Moscow City
酒店回复: Dear Valued Guest!Thank you so much for taking the time to post your kind review regarding your recent stay at Novotel Moscow City.It’s a great pleasure to read that you valued our hotel as “excellent”. This is the best reward for us!We are glad to know that you found the location of the hotel to be convenient and beautiful.We sincerely hope that you will come to Novotel City again on your next visit to Moscow!Warmest regards,Elena GorodinskayaOperation managerNovotel Moscow City
酒店回复: Dear Valued Guest!Thank you for choosing Novotel Moscow City and for your kind words regarding our central location and service performed by Alla!Meanwhile, it’s a pity that we have no possibility to check your reservation details in order to make a full investigation of the case by all available hotel means. We also sad to receive this complaint from the Trip.com, so we kindly ask you to contact us directly via official hotel e-mail as we could get all necessary information regarding the incident. Thank you very much in advance.We hope you will give us another chance to restore your faith in Novotel Moscow City and we will do our best to make your stay pleasant and comfortable.Warmest regards,Elena GorodinskayaOperation managerNovotel Moscow City
酒店回复: Dear Valued Guest!Thank you very much for your review regarding your recent stay at Novotel Moscow City!I am sorry that the situation with the reservation ruined your opinion about the hotel.I would like to bring my apologies for miscommunication once again.Your comments were forwarded to the respective Heads of Departments for further improvement in quality and service provided to our hotel guests.Our team will be happy to welcome you back at Novotel Moscow City on your next trip to Moscow! Warmest regards,Elena GorodinskayaOperation manager Novotel Moscow City
酒店回复: Dear Valued Guest!Thank you for taking the time to share your experience on Trip.com following a recent stay at Novotel Moscow City. We are pleased that you liked the Hotel’s location, enjoyed service performed by our staff and generally had a comfortable stay. We are also very happy that we could make a surprise on your birthday.Our team certainly looks forward to welcoming you back in the near future.Kind regards,Elena Gorodinskaya Operation managerNovotel Moscow City
4.7分
标准房（中庭景观-双人床）
家庭亲子
原文
翻译由AI提供
酒店共有8层，地理位置优越。
酒店很棒，非常干净舒适。员工和工作人员都很友善乐于助人。
酒店后面就是商场，还有很多餐厅。
** 卫生间里没有手持花洒（净身器）。
** 很多房间的窗户都是大块固定玻璃，无法打开。
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酒店回复: 尊敬的宾客！
感谢您在入住诺富特莫斯科城市酒店后给予我们如此热情的评价，并决定与他人分享您的入住体验！
我们非常感谢您对我们彬彬有礼、乐于助人的员工、干净整洁的客房以及优越的地理位置的热情评价！
我们真诚希望您下次来莫斯科时能再次入住诺富特莫斯科城市酒店，为您打造难忘的入住体验。
此致，
Elena Gorodinskaya
运营经理
诺富特莫斯科城市酒店
酒店回复: Dear Valued Guest,Thank you so much for taking your time and posting your feedback regarding your recent stay at Novotel Moscow City.It is so nice to know you liked our location, rooms and especially our staff, as we were happy to have satisfied your demands and met your expectations.Thank you for recommending us, we do appreciate it!We are looking forward to welcoming you at our hotel soon!Cordially,Elena GorodinskayaOperation managerNovotel Moscow City
到莫斯科新城，周围也没有什么太好的选择。早餐非常的不错。环境也很好，安静。在莫斯科新城里面也算是比较不错的选择。
服务非常好，高级，中心，方便，漂亮......................................................
半夜12点多到的酒店，带了三件大行李。酒店保安和木头人一样，并不会帮忙。
9月底的莫斯科还没有开始房间供暖。房间是大落地窗，空调只是响，制热效果不好，所以房间内很冷🥶。
卫生打扫一般情况。
入住第5天，下午四点半依然无房间打扫。打前台电话2遍仍无Service 来收走垃圾。
第三遍，第四遍无人接听。
酒店入住体验及设施和价格不匹配。
优点是离商场和银行及地铁站真的很近。出行，购物吃饭很方便。
都是一千多块的价格，1-2km外的Plaza的环境和服务会好很多。
最讨厌明明会说英语，却假装不会英语的服务人员。这是市中心的酒店，之前住过的其他酒店服务人员英语都不错。前台只有客服ALLA会微笑。而且比较聪明。讨厌笨笨的，假装不会英语的客服。
第一晚去到居然没有给我相应的房型，朝向也不好。勉强在客厅铺了两张木架子床才搞定。第二天换成原来的房型，这还差不多。客厅是一张沙发床，这样四个人才够睡。解决问题的态度还是好的。
前台的姑娘们业务不熟，帮个居住证拖了我两天，早班的推晚班，晚班的又推给早班，最后我们有点发火了，才给我办。前台的拖沓拉低了整体酒店的水平。
早餐不错。
位置在莫斯科城。去红场是有点远，但在莫斯科城感受一下人家的cbd也很不错。
ps，携程这次啥忙也没帮上，搞个什么机器人应答，人在海外，找你订个房，勾得两大两小，结果订单上没显示，前台没有留房。差评。
总体还不错，但对于这个级别的酒店来说，价格有点高。窗户正对着院子里的办公楼，距离很近，这让人感觉有点不舒服——这样的建筑设计有点令人费解。
我们在这里住了一晚，就是为了看看莫斯科城（Moscow-City）的夜景。房间窗外的景色简直太棒了。房间很干净，舒适，设施一应俱全。特别喜欢那些蓬松洁白的浴袍！因为我们下一班飞机是晚上，所以把行李寄存在了酒店的行李寄存处，然后去了附近的AfiMall逛逛，离酒店只有一分钟的路程。酒店附近还有商店和咖啡馆，如果赶上酒店餐厅非营业时间，也可以在那里简单吃点东西。
酒店位置就在MOSCOW CITY，周边摩天大楼是俄罗斯最核心的中心，附近商场，超市，餐厅，还有地铁口，十分便利。入住恰巧我的生日，酒店特特地准备了起泡酒和小蛋糕，情绪价值拉满。非常感谢，下次还会继续选择。
酒店共有8层，地理位置优越。
酒店很棒，非常干净舒适。员工和工作人员都很友善乐于助人。
酒店后面就是商场，还有很多餐厅。
** 卫生间里没有手持花洒（净身器）。
** 很多房间的窗户都是大块固定玻璃，无法打开。
酒店很不错。位置、食物、设施都很好。总的来说非常满意。唯一需要改进的是，淋浴间应该有个简单的使用说明。因为我当时一直转水龙头，以为没有热水，后来才弄明白怎么用。
设施：很齐全，也配备了胶囊咖啡机和免费的咖啡胶囊，其他的也都齐
卫生：很棒，每天都有打扫卫生
环境：环境很好，莫斯科CBD，就是叫车啥的麻烦一点
服务：很棒，都会英语，也很友善