酒店回复: Dear Guest,thank you for your feedback on Trip.com .I'm glad you enjoyed your stay with us despite some missing expectation about the service.Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.We appreciate any detail or suggestion you may want to give us.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Best regardsGMarzio Pontrandolfo Institutional Relations and Business Development Director
酒店回复: Dearest, first of all, many thanks for taking the time to share with us your feedback about your recent stay at our Anantara Palazzo Naiadi Rome Hotel – it is highly appreciated. Comments, observations and feelings of our guests are of great importance to us, as we count on those to achieve the highest service level possible.We look forward to welcoming you back at our Anantara Palazzo Naiadi Rome Hotel, hopefully for a longer stay, and to make you feel once again, more than ever, special in our Home!Yours sincerely,Marta Presciutti Quality & Development Manager – Anantara Palazzo Naiadi Rome Hotel-
酒店回复: Dearest, We are glad to know that you find our service very good. We always strive to provide our guests with first-class service, and your positive comments are a testament to our efforts. We look forward to welcoming you again in the future.Marta PresciuttiQuality & Development ManagerAnantara Palazzo Naiadi Rome Hotel
离火车站非常近，里面入住的中亚人比较多，不知掉傻原因，酒店房间在罗马还是属于配备优良，主要基于周杰伦的MV来打卡，有点失望，特别是服务。
酒店地理位置很好，步行就能逛好几个景点，吃饭也很方便。唯一的问题是，我们最初住的房间里有蚂蚁。不过酒店处理得很及时，也道了歉。如果房间没有蚂蚁问题，我肯定会给五星好评。
一家干净整洁又很棒的酒店！如果再去罗马，我还会选择住在这里！服务也很好✨
太棒了，离罗马特米尼车站非常近，到主要景点也不远。员工非常出色，会竭尽全力让您的住宿体验非凡。房间宽敞奢华，为您在罗马市中心提供放松浪漫之旅所需的一切。
清晨下楼电话，坐在大堂，一个黑人保安明知我在通话，打断我问我几号房间，而且还要我出示门卡。你自己没看见我下楼，那是你这个黑人的问题。这点非常不爽。还有一晚上是停电。只会sorry。
就一个晚上，但是很好的，希望下次价格可以更好哦
我是当天预订的，酒店位置、房间条件都很好，员工们也非常亲切，完全没有种族歧视。晚上也很安静，听不到任何噪音。公交站和地铁站就在酒店门口，出行非常方便。
我们预订的是小型套房，结果免费升级到了宽敞的复式套房，两晚都是。真的非常开心！入住时正值我生日，退房的时候他们还送了我巧克力，祝我生日快乐。酒店的服务真是太棒了，让我感到非常惊喜。如果再来罗马，我还会选择住在这里。非常感谢！
房间几乎没有阳光，价格过高，露台服务也很差劲。
很好👌服务很好