酒店回复: Hi LaWanda,Thank you for sharing your feedback. We’re glad you took the time to provide details about your stay, as this helps us identify areas for improvement. We note your concerns regarding the condition of the mattress and the unavailability of the handicapped-accessible room you had booked. Ensuring rooms are properly maintained and accessible for all guests is important, and your comments will be shared with our housekeeping and reservations teams to prevent similar issues in the future. We appreciate your input and hope to provide a more comfortable and accommodating experience for all guests moving forward.
The hotel was in a good area for walking. There were numerous shopping ***** malls. There were numerous well known businesses in the area. Hotel was relatively clean. staff were accommodating. Brian was very friendly.
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酒店回复: Hi Sonia,Thank you for sharing your thoughtful feedback. We’re delighted to hear that you enjoyed our convenient location and the variety of shopping and dining options nearby, making it easy to explore the area on foot. It’s also wonderful to know that you found the hotel clean and that our staff made your stay pleasant and comfortable. We’ll be sure to recognize Brian for his friendly service—he’ll be happy to know he helped make your visit more enjoyable. Once again, we appreciate you choosing to stay at Comfort Suites Westchase Houston Energy Corridor and hope to have the chance to welcome you back in the future.
5.0分
其他
Everything was great except the room card not working on the exterior doors, but the staff was always there to let me in at the main entrance.
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酒店回复: Hi Waasay, Thank you for sharing your experience at Comfort Suites Westchase Houston Energy Corridor. We’re glad to hear that overall everything was great during your stay and that our staff was consistently available to assist you with the main entrance. We appreciate your feedback regarding the room card issue, as it helps us continue to improve the guest experience. It’s wonderful to know that our team’s attentiveness contributed positively to your visit, and we hope your stay was comfortable and enjoyable.
1.0分
家庭亲子
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Don't Waste Your Time & Money Go Somewhere Else. Bed Linens Had Stains On Them. Outdated Needs To Be Renovations. Rusted Grab Bars & Towel Racks In The Bathroom. Hair On The Towels. Mini Refrigerator In Room Broken & Dirty. Carpet In Room Torn. Brown Stains On Doors & Walls. Unsafe Bathtub For A Handicap Room, Even Do I Requested A Walk In Shower. Bathtub Not Clean. Side Doors Don't Work. Front Desk Staff Were LAZY AS HELL!!!! And Unprofessional & Didn't Know What A Floor Towel/Towel Mat Is. HORRIBLE BREAKFAST, COFFEE WAS COLD, NO FRESH FRUIT, BOILED EGGS, SERVED EXPIRED YOGURT, ONLY 1 WAFFLE MACHINE, JUICE TOO SWEET, AND DINING AREA SUPPER SMAL, NO HOT CEREAL!!! Just Awful. This Is The WORSE Comfort Suites That I Ever Stay At & Won't Go Back, PERIODT
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酒店回复: Hi Rhonda,Thank you for sharing your experience with us in detail. We understand your concerns about cleanliness, room condition, and amenities. We are actively working on renovations to update guest rooms, replace worn fixtures, and improve overall comfort. Maintenance teams are addressing issues with refrigerators, carpets, and bathrooms to ensure all spaces meet higher standards. For accessibility requests, such as walk-in showers, our team is reviewing room assignment processes to ensure that specific needs are met more accurately moving forward. Your feedback on breakfast variety and quality is also valuable. We are reviewing our offerings to improve freshness, add more options, and enhance the dining experience for guests. Staff training is ongoing to strengthen service knowledge and professionalism, with an emphasis on being more attentive to guest requests. We truly appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a much-improved experience in the future.
出差休斯顿一直住这家酒店
这是一家很棒的酒店，所有的员工都非常友善和乐于助人。房间很大也很舒适，非常适合情侣入住。地理位置很好，很安静。
好地方！我很喜欢这里，舒适又漂亮，前台的女孩非常友善。
这个地方很棒，地理位置很好，非常干净，房间也很大。唯一的问题是浴缸塞不住水，会漏水，但总体来说是个很不错的地方，服务方面没什么可抱怨的。
空间挺大的，空调太吵了
入住手续简单快捷。接待我的那位先生人很好，很友好，而且非常乐于助人。房间非常干净，闻起来也很干净。床软硬适中，我睡得很好。食物不错，满分10分，但总体来说，住宿体验很棒。强烈推荐
床垫很脏，呈棕色，而且我预订的房间没有无障碍设施
一切都好。
The hotel was in a good area for walking. There were numerous shopping ***** malls. There were numerous well known businesses in the area. Hotel was relatively clean. staff were accommodating. Brian was very friendly.
Everything was great except the room card not working on the exterior doors, but the staff was always there to let me in at the main entrance.
Don't Waste Your Time & Money Go Somewhere Else. Bed Linens Had Stains On Them. Outdated Needs To Be Renovations. Rusted Grab Bars & Towel Racks In The Bathroom. Hair On The Towels. Mini Refrigerator In Room Broken & Dirty. Carpet In Room Torn. Brown Stains On Doors & Walls. Unsafe Bathtub For A Handicap Room, Even Do I Requested A Walk In Shower. Bathtub Not Clean. Side Doors Don't Work. Front Desk Staff Were LAZY AS HELL!!!! And Unprofessional & Didn't Know What A Floor Towel/Towel Mat Is. HORRIBLE BREAKFAST, COFFEE WAS COLD, NO FRESH FRUIT, BOILED EGGS, SERVED EXPIRED YOGURT, ONLY 1 WAFFLE MACHINE, JUICE TOO SWEET, AND DINING AREA SUPPER SMAL, NO HOT CEREAL!!! Just Awful. This Is The WORSE Comfort Suites That I Ever Stay At & Won't Go Back, PERIODT