酒店回复: Dear Liuxiaomei🌹🐯, ChatGPT said:Thank you for your fantastic review and high score. We’re delighted to hear you enjoyed our facilities, breakfast variety, and convenient location close to Waterloo, local amenities, and the London Eye. We hope to welcome you back again soon.Kind RegardsUmisha VarsaniFront Office Manager

酒店回复: Dear Guest, Thank you for taking the time to share your detailed feedback and for rating your stay 6.5/10.I’m genuinely sorry to hear that several aspects of your stay did not meet expectations, particularly regarding cleanliness and comfort. Finding hair on the bedding and a dirty kettle on arrival is certainly not the standard we aim to deliver, and I apologise for this oversight. Your comments will be shared with our housekeeping team to ensure closer attention to detail.I’m also sorry that the bed and pillows were uncomfortable for you. We understand how important good-quality sleep is, and I regret that this impacted your overall experience. While bedding preferences can vary, your feedback is valuable and will be reviewed as part of our ongoing assessments.Regarding noise, rooms facing the main road can occasionally be affected by traffic sounds, especially at night. Guests are always welcome to contact reception during their stay, and we will do our best to assist with a quieter room where availability allows.Thank you again for your honest comments. They help us identify areas where we need to improve, and I’m sorry that on this occasion we fell short of your expectations.Kind Regards,Umisha VarsaniFront Office Manager

酒店回复: Dear Guest, Thank you for your feedback. We would like to clarify that the hotel has refurbished rooms available; however, these are subject to the room type booked.Housekeeping services are provided in line with our brand standards, and we are sorry to hear about the initial room issue, which we addressed once brought to our attention.Kind RegardsUmisha VarsaniFront Office Manager

酒店回复: Dear Guest, Thank you for taking the time to share your feedback. We’re pleased you found the food fresh and our location convenient for getting around London. We’re sorry to hear the facilities and amenities did not meet your expectations; as a Hampton by Hilton, we follow brand standards which differ from full-service or luxury hotels, and we appreciate your comments as they help us review how we communicate this more clearly. Your feedback regarding service has also been noted and shared with the team as we continue to improve the guest experience.Kind RegardsUmisha VarsaniFront Office Manager

酒店回复: Dear Guest, I must clarify that at no point were we informed that you had made two separate bookings under different names. As a result of this, the room move request arose due to the way the reservations were held in our system, rather than any error in assigning an occupied room to another guest.I would also like to address your comments regarding staff conduct. Unfortunately, during the interaction, your behaviour towards our team became verbally abusive, to the extent that security intervention was required and you were escorted from the hotel. This is not acceptable under any circumstances, and we have a zero-tolerance policy towards abusive behaviour directed at our staff.Our team acted appropriately and in line with hotel policy throughout the situation. While we are always open to constructive feedback, we cannot accept accusations that omit key facts or misrepresent what occurred.Thank you for your time.Kind RegardsUmisha VarsaniFront Office Manager

酒店回复: Dear Guest User, Thank you so much for your wonderful review! We’re delighted to hear that you found our location convenient and enjoyed the variety at breakfast — especially the homemade waffles. It’s great to know you appreciated the cleanliness and spaciousness of your room as well.We truly appreciate your recommendation and are proud to live up to the Hilton reputation. It was a pleasure having you stay with us, and we look forward to welcoming you back on your next visit to London!Warm regards,Charley Moore Front Office Manager

酒店回复: Dear Jaimie1, Thank you so much for your wonderful and detailed feedback. We’re thrilled to hear that Samuel and Maclan made such a positive impact on your stay — we’ll be sure to pass your kind words on to them!It’s great to know you appreciated our breakfast service and the dedication of our team in keeping everything well-organized and welcoming, especially during busy periods. We also appreciate you highlighting our convenient location and nearby amenities, as we aim to make every guest’s experience as comfortable and enjoyable as possible.We’re honored that you chose to stay with us again this year, and we look forward to welcoming you back forBest Regards, Charley Moore Front Office Manager