酒店回复: Dear Guest,Thank you for sharing your experience. We’re delighted to hear that you enjoyed your stay and that everything met your expectations. Your recommendation means a great deal to us, and we look forward to hosting you again in the future.Warm regards,Ian JamesGeneral Manager

酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We’re thrilled you had such a positive experience with us at Cheval Gloucester Park Apartments and appreciated the comfort, quality, and convenience we strive to provide. We’re sorry to hear that your stay at our sister property didn’t meet expectations — your comments have been shared with their management team for review and improvement. We truly value your trust in us and look forward to welcoming you back for another enjoyable stay soon.Kind regards,Ian JamesGeneral Manager

酒店回复: Dear Hana&Han,Thank you so much for sharing your wonderful experience with us. We are delighted to hear that despite the challenges caused by the transport strike, our team was able to make your late arrival smooth and welcoming. It’s great to know that you enjoyed the complimentary upgrade and the beautiful views from your suite; we’re always happy when we can make a stay extra special.We’re also glad our location and nearby amenities added convenience to your visit. Your kind words about our staff and service mean a lot to us, and we look forward to welcoming you back for another enjoyable stay in London.Warm regards,Ian JamesGeneral Manager

酒店回复: Dear alis_hana,Thank you for taking the time to share a review of your stay at Cheval Gloucester Park. We are delighted to hear that you found the apartment spacious, well-equipped, and a more comfortable alternative to traditional hotel accommodations, especially compared to your experience in Paris.We sincerely apologise for the inconvenience caused by the heating in the bathroom and the delay with retrieving your key from the front desk. Your feedback is incredibly valuable, and we are glad to confirm that the bathroom heating can be adjusted or turned off upon request. We will also review our key handling procedures to ensure smoother service in the future.Thank you again for choosing Cheval Gloucester Park. We hope to welcome you back for another enjoyable stay in London soon.Kind regards,Ian JamesGeneral Manager

酒店回复: Dear Guest,Thank you so much for your kind feedback. We're thrilled to hear that you enjoyed your stay and that our location, so close to the Natural History Museum, was convenient for your visit.It’s great to know that you were pleased with your upgraded two-bedroom suite and that our Front Desk team made a positive impression with their warm service. We’re glad you found the apartment spacious, clean, and well-equipped for your needs, including the ability to cook and do laundry, it’s wonderful to hear that it felt like home to you.We look forward to welcoming you back when you’re next in London.Kind regards,Ian JamesGeneral Manager

酒店回复: Dear Guest,Thank you so much for your lovely feedback. We’re truly honored to hear that you consider us the most satisfactory serviced apartment you’ve ever stayed in, that’s high praise and very much appreciated.It’s great to know that our location, with convenient access to transport and nearby amenities like Waitrose and the Underground, added to the comfort of your stay. We're also glad you enjoyed the complimentary upgrade to a two-bedroom apartment and found the space clean and spacious.Your kind words mean a lot to us, and we’d be delighted to welcome you back again in the future.Kind regards,Ian JamesGeneral Manager

酒店回复: Dear Wengba, We appreciate your feedback and understand your dissatisfaction regarding the charge. However, despite our best efforts, the stain on the carpet could not be removed. Our carpets are of high quality, custom-made, and crafted to complement the unique design of our spaces, which is why the replacement costs are significant. We regret any inconvenience this may have caused and appreciate your understanding. Kind regards, Ian James, General Manager

酒店回复: 尊敬的宾客： 非常感谢您的反馈。 对于入住时出现的疏忽，我深感抱歉。感谢您的理解，我们的团队正在努力快速解决问题。我很高兴我们能够解决问题，希望巧克力能表达我们小小的歉意，但这份甜蜜却不失为一个表达歉意的举动。 很高兴您觉得房间干净整洁，我们的员工热情友好，乐于助人。我们很高兴您考虑再次入住我们酒店。我们非常欢迎您下次来英国时再次光临。 此致， Ian James 总经理

酒店回复: Dear Guest, thank you for your wonderful review. We're thrilled to hear that you loved the apartment and enjoyed its prime location. It's great to know that the first-class kitchen and bathroom facilities met your expectations in both quality and cleanliness. Having a subway station, supermarket, and coffee shop right downstairs certainly adds to the convenience. We truly appreciate your kind words and hope to welcome you back soon. Kind regards,Ian James, General Manager

酒店回复: 尊敬的 Abdel444： 感谢您分享如此精彩的点评和推荐。 我们很高兴听到您喜欢宽敞安静的公寓、便捷的地理位置和整体体验。 我们非常感谢您对清洁度的反馈。请注意，我们的维护和客房服务人员会根据客人的要求在进入公寓前脱鞋，我们会确保在客人抵达时更清楚地告知这一点。 很高兴您再次光临，我们期待您下次光临。 此致， Ian James 总经理