酒店回复: Dear Laoguoxiansheng,Thank you for your lovely feedback.We’re delighted you enjoyed our prime South Kensington location and the convenience of being just steps from the tube, while still appreciating the area’s lively yet peaceful atmosphere. It’s wonderful to hear that the apartment layout suited your family so well and that you found both our service and pricing to be excellent value. We hope to welcome you and your family back again soon.Kind regards,Ian JamesGeneral Manager
酒店回复: Dear Laoliu,Thank you for sharing such a detailed account of your stay. We’re delighted that the apartment’s comfort, thoughtful amenities, and convenient transport connections enhanced your visit. It’s wonderful to hear that our team responded quickly and effectively to every situation, ensuring a smooth and enjoyable experience. Your satisfaction means a lot, and we look forward to welcoming you back in the future.Kind regards,Ian JamesGeneral Manager
酒店回复: Dear ZhangyiweiThank you for your wonderful review and perfect scores.We’re delighted to hear that you enjoyed the room layout and cleanliness and it’s great to know it suited your family’s needs. We also appreciate your feedback about the pillows; we value guest comfort and will certainly consider offering different firmness options in the future. We hope to welcome you and your family back again soon.Kind regards,Ian JamesGeneral Manager
酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We’re thrilled you had such a positive experience with us at Cheval Gloucester Park Apartments and appreciated the comfort, quality, and convenience we strive to provide. We’re sorry to hear that your stay at our sister property didn’t meet expectations — your comments have been shared with their management team for review and improvement. We truly value your trust in us and look forward to welcoming you back for another enjoyable stay soon.Kind regards,Ian JamesGeneral Manager
酒店回复: Dear Hana&Han,Thank you so much for sharing your wonderful experience with us. We are delighted to hear that despite the challenges caused by the transport strike, our team was able to make your late arrival smooth and welcoming. It’s great to know that you enjoyed the complimentary upgrade and the beautiful views from your suite; we’re always happy when we can make a stay extra special.We’re also glad our location and nearby amenities added convenience to your visit. Your kind words about our staff and service mean a lot to us, and we look forward to welcoming you back for another enjoyable stay in London.Warm regards,Ian JamesGeneral Manager
酒店回复: Dear Guest,Thank you for sharing your experience. We’re delighted to hear that you enjoyed your stay and that everything met your expectations. Your recommendation means a great deal to us, and we look forward to hosting you again in the future.Warm regards,Ian JamesGeneral Manager
酒店回复: Dear alis_hana,Thank you for taking the time to share a review of your stay at Cheval Gloucester Park. We are delighted to hear that you found the apartment spacious, well-equipped, and a more comfortable alternative to traditional hotel accommodations, especially compared to your experience in Paris.We sincerely apologise for the inconvenience caused by the heating in the bathroom and the delay with retrieving your key from the front desk. Your feedback is incredibly valuable, and we are glad to confirm that the bathroom heating can be adjusted or turned off upon request. We will also review our key handling procedures to ensure smoother service in the future.Thank you again for choosing Cheval Gloucester Park. We hope to welcome you back for another enjoyable stay in London soon.Kind regards,Ian JamesGeneral Manager
酒店回复: Dear Guest,Thank you so much for your kind feedback. We're thrilled to hear that you enjoyed your stay and that our location, so close to the Natural History Museum, was convenient for your visit.It’s great to know that you were pleased with your upgraded two-bedroom suite and that our Front Desk team made a positive impression with their warm service. We’re glad you found the apartment spacious, clean, and well-equipped for your needs, including the ability to cook and do laundry, it’s wonderful to hear that it felt like home to you.We look forward to welcoming you back when you’re next in London.Kind regards,Ian JamesGeneral Manager
酒店回复: Dear Guest,Thank you so much for your lovely feedback. We’re truly honored to hear that you consider us the most satisfactory serviced apartment you’ve ever stayed in, that’s high praise and very much appreciated.It’s great to know that our location, with convenient access to transport and nearby amenities like Waitrose and the Underground, added to the comfort of your stay. We're also glad you enjoyed the complimentary upgrade to a two-bedroom apartment and found the space clean and spacious.Your kind words mean a lot to us, and we’d be delighted to welcome you back again in the future.Kind regards,Ian JamesGeneral Manager
酒店回复: Dear Wengba, We appreciate your feedback and understand your dissatisfaction regarding the charge. However, despite our best efforts, the stain on the carpet could not be removed. Our carpets are of high quality, custom-made, and crafted to complement the unique design of our spaces, which is why the replacement costs are significant. We regret any inconvenience this may have caused and appreciate your understanding. Kind regards, Ian James, General Manager
酒店位于伦敦南肯辛顿郡，离地铁口一分钟，岀入方便，周边旺中带静，有吃有喝的，酒店服务一流，公寓有客厅和厨房，适合我们一家四口人。价格合理，很好！
交通方便楼后面就是地铁和公交车走路三分钟就可以乘车直达各个景点和商业区。生活便利附近超市肯德基以及餐厅都很近走路几分钟以内。离开时候坐地铁直达机场。冬天来住了五天屋里空调很温暖，厕所地暖和加热晾衣杆。厨房miele洗衣烘干一体机以及全套进口厨房灶具。早晨超市买早餐回来做很方便。
服务也很赞。比如期间发生两件事，1携程的沙发床没有，前台马上安排了加床以及被褥浴巾浴袍。2小孩的一个东西在打扫卫生后不见了，经理在amazon马上买了一个送过来。总之住的这几天很满意
房间布局非常好 适合家庭出游。卫生打扫的很干净 五星好评。唯一就是枕头稍软 希望能增添有枕头的软硬选项
房间很宽敞，干净，整洁。厨房电器全套美诺，总之是出乎意料的满意。酒店附近就有大超市和地铁站，超方便。后来再入住同集团的骑士桥公寓酒店，大受打击，相差太多了。后者房间设施极其陈旧，除了临近商业区，地理位置外，几乎没有可以好评的地方。退房时把热水杯落在房间，通过携程联系，竟然说没有，非常不理解。总之，如果选择公寓酒店的话，非常推荐格洛斯特公寓这家👍
由于当天伦敦地铁罢工，导致我们没有按原计划先去入住再去看剧而是直接去了剧院，散场才回酒店入住。晚上11点多到达，前台工作人员细心地帮我们办理入住后还把行李送到房间并做了简单讲解便道晚安离开。之后，我发现，我们被默默地升房型了！由预订的一卧室套房升级成了两卧室套房。虽然我们只有两个人不需要两卧室，但楼层直接由4层变为10层，观景绝佳，太开心了！酒店离自然博物馆、V&A博物馆都很近，更方便的是楼下就有超市Waitrose&Partners,日常所需都可解决。当然，也有KFC和其他餐厅。
超级超级干净，也很安静，就在切尔西区，离地铁站3分钟，旁边就有大超市，洗衣机也很干净，每天打扫也很干净。真的非常满意，超爱推荐？
和巴黎这次都没选择酒店
主要是哪怕五位数一晚的酒店标房都很小
伦敦这家Cheval Gloucester Park相对巴黎好很多
两个卧室，卧室面积也很大，三个洗手间+大厨房+客厅，有阳台
厨房里冰箱洗衣机烘干机洗碗机烤箱面包机微波炉，电器品牌全是Miele[黑线]碗叉杯碟都齐全…每天补水或者气泡水
地段也是闹钟取静，旁边就是地铁站和tesco便利店，也有大超市
而且这家是有前台的酒店式公寓，可以代收uber eat外卖，放在门口的取外卖的柜子里，我们从里面打开就可以拿到（很多日本酒店也会有这种设置）
有健身房有公用休息区，刷钥匙卡才能进
除了每天晚上觉得洗手间地暖和毛巾架加热不能关，会有点燥；以及第一次出门我们怕把钥匙掉了就存在前台，结果前台这人下班了，其他人找不到钥匙耽误了点时间外…其他还行
酒店位置非常好，离自然博物馆很近。房间非常干净漂亮也很大。本来预定的一卧套房，入住时给我们升级了双卧套房，前台小哥非常热情周到。房间内设施齐全，可以自己做饭、洗衣烘干，非常方便，很有家的感觉。下次去伦敦，一定还住这里！
感觉是目前住过的酒店式公寓里最满意的一家。 出行方便，楼下就是waitrose超市和地铁。这次免费升级2卧，酒店房间够大，而且干净卫生，必须好评！
地铁出口300米，房间大，设施比较新。 打翻一杯咖啡，4x10cm的污渍，酒店张口要赔偿4200英镑，反复交涉还是赔了1000英镑。 第一次碰到这样对待客人的敲诈行为。