酒店回复: Dear Valued Guest,Thank you very much for sharing your detailed feedback and for choosing to stay with us. We’re delighted to hear that you enjoyed our central location near Harrods, the V&A, and the Natural History Museum, as well as the spacious apartment and the amenities. It’s wonderful to know that our team’s friendliness made a positive impression.We sincerely apologise for any confusion regarding the service charges at checkout. Your comments are very valuable, and we will ensure clearer communication with our guests moving forward.We truly appreciate the time you took to leave this review and look forward to welcoming you back for another stay.Kind regards,Ben Pires

酒店回复: Dear Dongdaoxiwaidexiaoweiba,Thank you so much for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our location convenient—being directly across from Harrods is certainly one of our prime advantages—and that you appreciated the cleanliness, daily housekeeping, and peaceful atmosphere.However, we sincerely apologize for the issues you experienced with the bathroom heating and the unpleasant water odor in the master bedroom. These concerns don't meet our usual standards, and we take them very seriously. We're investigating the water quality issue immediately and will address the heating matter to ensure future guests have a more comfortable experience.We appreciate you bringing these issues to our attention, as it helps us improve. We hope you'll give us another opportunity to provide you with the exceptional stay you deserve.Warm regards,Ben Pires

酒店回复: Dear Valued Guest,Thank you so much for your kind words and for rating your recent stay at Cheval Knightsbridge a 10 out of 10.We’re delighted to hear that you found our service “always live” and our location very convenient. It’s wonderful to know that we were able to make your stay comfortable on this occasion.We truly appreciate your feedback and look forward to welcoming you back again soon.Kind regards,Ben Pires

酒店回复: Dear Valued Guest,Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay at Cheval Knightsbridge and appreciated the spacious room and prime location near Harrods.It was a pleasure to have you with us, and we hope to welcome you back again soon for another memorable experience.Kind regards,Ben Pires

酒店回复: Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay at Cheval Knightsbridge.We’re glad to hear you appreciated the convenient location near Harrods. However, we’re sorry to learn that the rest of your experience felt average. Cheval Knightsbridge is a preferred accommodation for many of our guests, and we aim to ensure every stay is memorable for the right reasons.Your comments are valuable, and we’ll be sure to pass them along to the team for review. If there’s anything specific you’d like to share about what could have been improved, we’d be grateful to hear it.Kind regards,Ben Pires

酒店回复: Dear Qinfumingjingtai, Thank you for taking the time to provide feedback from your stay and I am delighted to see you had such a memorable experience with us. I do hope we can welcome you back in the future. Warm regards,Ben PiresGeneral Manager

酒店回复: Dear Valued Guest,Thank you for sharing your feedback. We sincerely apologise for the inconvenience you experienced during your stay. We strive to provide the best possible service and accommodations, and it seems we fell short this time.We understand how important a comfortable and quiet room is, and we regret that the floor and bathroom heater did not meet your expectations. After investigating with the team, we learned that there was no complaint logged regarding the bathroom heater. Had you mentioned this during your stay, our team would have been more than happy to resolve the issue promptly.Please be assured that we are addressing these issues immediately to ensure they are resolved. We value your feedback and hope to have the opportunity to welcome you back in the future.Kind regards,Ben Pires

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We're glad to hear you appreciated the surroundings, amenities, cleanliness, and service during your stay and rated us 5 out of 5. However, we sincerely apologize for the apartment not being of your preferred choice. Please note that this was the room type you booked, and we had this apartment available in the same category. We apologize for any confusion.Nonetheless, we're pleased to hear that our internal customer service was helpful, and we will continue striving for excellence in all areas of service. Your insights are invaluable, and we hope to provide you with an even better experience on your next visit.Thank you once again for your feedback!Kind regards, Ben Pires

酒店回复: Dear Valued Guest,Thank you for sharing your recent experience with us. We appreciate your feedback and apologize for the inconvenience you encountered during your stay.We’re pleased to hear that you received an upgrade to a 3-bedroom townhouse, but we understand that it may not have aligned with your initial preferences. Your comments about your room choice have been noted, and we sincerely apologize for any disappointment caused.Regarding the expired items in your room, we deeply regret this oversight. This is certainly not the standard of service we aim to provide, and we are committed to rectifying this issue to prevent its recurrence in the future.Your feedback is essential in helping us improve, and we appreciate your feedback. We hope to have the opportunity to make it up to you on your next visit and provide you with a more enjoyable experience.Kind regards,Ben PiresGeneral Manager

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay at our property. We are thrilled to hear that you enjoyed the good location, spacious rooms, and kitchen facilities during your time with us.Having a convenient and central location is one of the key features we strive to provide for our guests. We understand that it adds value to your overall experience and makes it easier for you to explore and enjoy the surroundings.We are also glad to hear that you found our rooms spacious. We believe that having ample space is essential for our guests to feel comfortable and relaxed during their stay.Additionally, our kitchen facilities are designed to provide convenience and flexibility for guests who prefer to prepare their own meals. We are pleased to know that you found them useful during your stay.Thank you once again for your kind words. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future.Kind regards, Ben Pires