酒店回复: 尊敬的客人：感谢您抽出时间告诉我们您在 HomeTowne Studios & Suites Bentonville 的体验。很遗憾，您提到的酒店状况和可能存在的噪音未能达到您的预期。看到您的评论，我们深感遗憾。对于由此给您带来的不便，我们深表歉意。在 Red Roof，我们希望您相信我们有能力防止类似问题再次发生。感谢您分享您的担忧，希望您下次来访时，我们能再次给予我们机会，为您提供更优质的体验。此致，Devine Red Roof 管理 Red Roof 响应专家
4.0分
其他
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The property is older, and that means even cleanliness cannot cover up the effects of wear and tear that accumulate over time. The staff folks were pleasant and efficient. It was a safe, quiet place to spend a night.
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酒店回复: Dear Valued Guest,Thank you for taking the time to complete our guest review. We appreciate your comments regarding your recent stay at the HomeTowne Studios & Suites Bentonville. We are glad you appreciated the efficiency and pleasantness of our staff, and that you experienced a safe, quiet environment.. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you for sharing your experience with us. We would love to see you again at Red Roof, should your travels bring you back to our area.Sincerely,ZinniaRed Roof ManagementRediResponse Specialist
1.0分
情侣出游
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Smoking room that smelled putrid, even though a non smoking room was booked. Staff then argued about booking until presented the evidence and then blamed ******* for the improper booking. Would not refund one of the two nights even though it was impossible to stay in the room due to medical reasons
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the HomeTowne Studios & Suites Bentonville. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the unpleasant smell you encountered in the room and the concern you had regarding with your reservation.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours, ReysheRed Roof Management RediResponse Specialist
3.0分
其他
Staff was friendly - lots of people hanging out in front of the building at all hours - overall not a bad experience
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your stay at the HomeTowne Studios & Suites Bentonville. We are glad to hear that you found our staff friendly. We understand your concern about the activity outside the building. We're exploring options to better manage this and provide a more comfortable atmosphere for everyone. We're pleased that this did not detract too much from your overall experience.Here at Red Roof, we are committed to provide great experiences for you. Thank you again for your review. We would love to see you again, should your travels bring you back to our area.Sincerely,PrincessRed Roof ManagementRediResponse Specialist
3.0分
其他
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Laundry was clean & appreciated the ac working very well!! The room was “clean”” but then I could tell it hadn’t been used in a while. There was dust on the wired clothes pole. The bathtub was handicapped accessible, & thus the shower head should be able to accommodate by having it go up & down the pole. However it wouldn’t tighten & could only use it when it was at its lowest. The tub wouldn’t drain & dirty water pooled on my feet/legs. Also the bath curtains was way too low…sitting in the bathtub which is dangerous when showering as I stepped in it several times if I were handicapped it could become a fall risk. AND…it rained & the water came in all on the floor from around the ac & I had some items that got soaked…water pooled on the window ledge water coming in from the left side of the window! It was very humid in the room & I realized it was because there was poor seal around the ac unit & window.
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酒店回复: Hello Vicki,Thank you for sharing your experience at HomeTowne Studios & Suites Bentonville. We're glad the laundry was clean and the AC worked well for you! However, I apologize for the inconvenience caused by the state of the shower, tub and the water from the rain that you mentioned. Rest assured that I have brought your feedback to the property's attention to have it looked into and addressed.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ShennaRed Roof ManagementRediResponse Specialist
2.0分
家庭亲子
This place was pretty gross, I didn't feel very safe there. The walls are thin and it's very loud. You can hear everybody
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酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the HomeTowne Studios & Suites Bentonville. I am very sorry to hear about your stay. We strive to provide a safe and comfortable environment for all guests, and it is disheartening to learn we fell short during your stay. I understand your concerns about cleanliness, noise levels, and feeling unsafe. I will share this feedback with staff right away to have that looked into and addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
2.0分
其他
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Do Better
No coffeepot in room, no cups in room, no ice bucket in room, paper thin bedding, & no hot coffee in lobby as advertised. Upon asking, no extra pillows or blankets, received 3 pitiful cups, & the world's smallest ice bucket that looked like it had been beat with a hammer. Pictures on this site are quite deceiving. Room was "Meh", certainly NOT a three star hotel or worth what I paid for the weekend. I'm not picky but there are certain things I expect for my hard earned money & this place did NOT deliver. Cities of Rogers & Bentonville, AR were awesome. We'll be back, just not to this hotel or any other hotel owned by Red Roof ever again. Do Better, HomeTowne Studios & Suites.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the HomeTowne Studios & Suites Bentonville. We understand your disappointment regarding the lack of in-room amenities, bedding quality, and the absence of hot coffee in the lobby.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
4.0分
其他
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I like the fridge and kitchenette option. Would have been very helpful on a longer stay. Housekeeping wasn't clear -- if that was happening daily or not, and there was no do not disturb hanger in my room. Got a knock at 10am asking if I was checking out.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at the HomeTowne Studios & Suites Bentonville. We appreciate you highlighting the fridge and kitchenette. It’s great to hear you found them valuable, especially for longer stays. However, we're sorry to hear about the possible confusion regarding housekeeping services and the lack of a 'Do Not Disturb' hanger. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ZyRed Roof ManagementRediResponse Specialist
4.0分
其他
We lost hot water in our shower one day, but after that it was good for the rest of the trip! Bed was super comfortable and room was very clean!
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at the HomeTowne Studios & Suites Bentonville. We are very glad to hear that you found the bed comfortable and the room very clean. However, we are sorry you possibly experienced an issue with the hot water one of the days of your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ZyRed Roof ManagementRediResponse Specialist
如果不是整个城市都没酒店了大概根本不会知道这个酒店吧，太夸张了，整个楼道一股浓浓的油烟味，工人开着门施工，电梯的按键也没了……
位置倒是真的还不错。
附图，旁边还有个狗社～
需要彻底清洁。一群15岁以上的哈雷摩托车骑手整晚在停车场巡游，噪音实在令人难以忍受。我一夜没睡。我向前台投诉了，他们只是一笑置之。我本来打算住两晚，但第二天早上就离开了，找到了另一家酒店。他们没有对骑摩托车的客人制造过大噪音提出异议。我会申请退款。希望能联系到*******的人来帮我。
The property is older, and that means even cleanliness cannot cover up the effects of wear and tear that accumulate over time. The staff folks were pleasant and efficient. It was a safe, quiet place to spend a night.
Smoking room that smelled putrid, even though a non smoking room was booked. Staff then argued about booking until presented the evidence and then blamed ******* for the improper booking. Would not refund one of the two nights even though it was impossible to stay in the room due to medical reasons
Staff was friendly - lots of people hanging out in front of the building at all hours - overall not a bad experience
Laundry was clean & appreciated the ac working very well!! The room was “clean”” but then I could tell it hadn’t been used in a while. There was dust on the wired clothes pole. The bathtub was handicapped accessible, & thus the shower head should be able to accommodate by having it go up & down the pole. However it wouldn’t tighten & could only use it when it was at its lowest. The tub wouldn’t drain & dirty water pooled on my feet/legs. Also the bath curtains was way too low…sitting in the bathtub which is dangerous when showering as I stepped in it several times if I were handicapped it could become a fall risk. AND…it rained & the water came in all on the floor from around the ac & I had some items that got soaked…water pooled on the window ledge water coming in from the left side of the window! It was very humid in the room & I realized it was because there was poor seal around the ac unit & window.
This place was pretty gross, I didn't feel very safe there. The walls are thin and it's very loud. You can hear everybody
Do Better
No coffeepot in room, no cups in room, no ice bucket in room, paper thin bedding, & no hot coffee in lobby as advertised. Upon asking, no extra pillows or blankets, received 3 pitiful cups, & the world's smallest ice bucket that looked like it had been beat with a hammer. Pictures on this site are quite deceiving. Room was "Meh", certainly NOT a three star hotel or worth what I paid for the weekend. I'm not picky but there are certain things I expect for my hard earned money & this place did NOT deliver. Cities of Rogers & Bentonville, AR were awesome. We'll be back, just not to this hotel or any other hotel owned by Red Roof ever again. Do Better, HomeTowne Studios & Suites.
I like the fridge and kitchenette option. Would have been very helpful on a longer stay. Housekeeping wasn't clear -- if that was happening daily or not, and there was no do not disturb hanger in my room. Got a knock at 10am asking if I was checking out.
We lost hot water in our shower one day, but after that it was good for the rest of the trip! Bed was super comfortable and room was very clean!