酒店回复: Dear guest,Thank you for your fantastic review! We're so happy to hear that you enjoyed your stay and found our location to be so convenient for exploring Edinburgh Castle and Victoria Street.It's wonderful to know that you found your room quiet and comfortable, and that you appreciated the complimentary milk from room service. We're also glad you enjoyed the rich variety at our breakfast.We look forward to welcoming you back again soon!Kind regards,Judita VenskauskaiteAssistant Front Office ManagerApex Grassmarket Hotel

酒店回复: Dear Guest,Thank you for your wonderful review! We’re delighted to hear that you found your room to be spacious and that the bed sizes met your needs. It’s great to know you enjoyed the proximity to the old castle and found the nearby restaurants convenient for meals.We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Best regards,Sara | Assistant Front Office ManagerApex Grassmarket Hotel

酒店回复: Dear Guest,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience at our hotel was only average.We apologize that you found the room and bathroom to be small and that the lack of air conditioning and stuffiness of the hotel impacted your comfort. We understand that this can be a significant issue, especially during warmer weather. We also regret the inconvenience you faced with the stairs on your way from the train station, particularly with luggage. The unique geography of Edinburgh can certainly present challenges, and we understand your frustration.It's great to hear that you were able to take advantage of the many dining options in the Grassmarket area. We appreciate you mentioning that a room on a higher floor would have offered a better view, and we'll keep this in mind as we assign rooms in the future.We hope that despite these issues, you were still able to enjoy your visit to Edinburgh. Thank you again for your valuable insights.Kind regards,Judita VenskauskaiteAssistant Front Office ManagerApex Grassmarket Hotel

酒店回复: 尊敬的宾客： 感谢您给予我们如此精彩的评价。 我们很高兴得知您拥有如此卓越的入住体验，并衷心感谢您在所有类别中给予的满分评价。得知我们的地理位置为您的旅程增添了乐趣，尤其是在您作为游客探索这座城市时，我们感到非常荣幸。 您的赞扬对我们意义非凡，我们将与团队分享。我们期待您的再次光临。 此致， 前台 Apex Grassmarket Hotel

酒店回复: Dear Moerdeyufanjun,Thank you so much for your kind words about our team. We're thrilled to hear that you found the service at our Edinburgh hotel to be thoughtful and attentive! We pride ourselves on creating a welcoming and comfortable experience for all of our guests, and your feedback is a wonderful testament to our efforts.We're glad you appreciated the little rubber duck—it's one of our favorite touches! However, I do apologize that your room didn't have a view of the castle. While we can't guarantee a specific view for every booking, we always want to make sure our guests are happy with their stay. In the future, please feel free to mention your preference for a castle-view room when you book, and we will do our best to accommodate your request based on availability.We hope to have the pleasure of welcoming you back again soon for an even more memorable stay.Kind regards,Judita VenskauskaiteAssistant Front Office ManagerApex Grassmarket Hotel

酒店回复: Dear Guest,Thank you for your feedback. We appreciate you taking the time to share your thoughts with us.We are glad to hear that you found our location to be convenient for shopping and exploring Edinburgh. However, we sincerely apologize that the size of the room and bathroom, as well as the cleanliness, did not meet your expectations. Your comments regarding hygiene are particularly important to us, and we will be addressing them with our housekeeping team immediately to ensure our standards are consistently met.We understand your feeling that the value for money was only average, and we will use your feedback as we continuously work to improve the guest experience. Thank you again for your review.Kind regards,Judita VenskauskaiteAssistant Front Office ManagerApex Grassmarket Hotel

酒店回复: Dear Guest,Thank you so much for your glowing review of your recent stay at Apex Hotels Edinburgh! We are thrilled to hear that you enjoyed our prime location on Victoria Street, with its proximity to excellent restaurants and its safe environment.We are delighted that you found your family room to be exactly as pictured, adequately spacious, and clean. It's fantastic that you were able to enjoy the castle view from your room and that you found it peaceful with the windows closed. We are also glad you found the luggage passage convenient.We appreciate you highlighting the positive aspects of your stay, as it affirms our commitment to providing a comfortable and enjoyable experience for our guests.We hope to welcome you and your family back to Apex Hotels Edinburgh in the near future!Sincerely,Judita VenskauskaiteAssistant Front Office ManagerApex Grassmarket Hotel

酒店回复: Dear Guest,Thank you for taking the time to share such a detailed and helpful review. We're so glad to hear you enjoyed the castle view from your room and that you found our breakfast omelette to be delicious and to your liking! We're also happy that we could extend your check-out time free of charge, giving you more time to enjoy Edinburgh.We appreciate you bringing up the other points. We understand that having to ask for toiletries at the front desk and retrieve purified water from the hallway can be inconvenient. Your feedback is valuable as we review our in-room amenities and services. We'll also look into the confusion regarding the cost of slippers to ensure our pricing is clearer for all guests.Finally, we sincerely apologize for the inconvenience the steps at our entrance caused you and your luggage. We understand this can be a challenge and will consider how we can improve accessibility for our guests.Thank you again for your thoughtful comments. We hope to welcome you back again soon.Kind regards,Judita VenskauskaiteAssistant Front Office ManagerApex Grassmarket Hotel

酒店回复: Dear Guest,Thank you for taking the time to share your feedback on your recent stay at Apex Grassmarket Hotel.We are very concerned to hear about the issues you experienced with noise due to poor soundproofing and a loose door. This is certainly not the peaceful and comfortable environment we aim to provide for our guests, especially in our higher-category rooms. Regarding the balcony, we apologise if it was not accessible, should we have known - we would have been happy to sort it out and open for you. I will make sure to remind the team to check with guests regarding the balcony.Once again apologies for any inconvenience,We hope you had safe journey and hope we can welcome you back here for much improved stay,Kind regards,Judita VenskauskaiteAssistant Front Office ManagerApex Grassmarket Hotel

酒店回复: Dear Lily,Thank you for sharing your feedback about your recent stay.We're glad to hear you found our front desk staff to be helpful and friendly, especially during the challenging weather conditions. We will be sure to pass along your compliments to the team, particularly the staff member who assisted you with your train cancellation. It's wonderful that he was able to help you navigate that situation and ensure you had a safe and comfortable place to stay.We apologize for the issues you experienced with the heating in your room. We understand how uncomfortable it must have been to feel colder inside than in the corridor, especially during a storm. We will certainly look into the heating system in that room to ensure it's functioning properly. Your feedback about the bathtub's glass design and its potential safety concerns is also valuable. We understand your worries about slipping, particularly for guests with mobility issues. We will take your comments into consideration as we review our bathroom designs and consider potential improvements for guest safety.We appreciate you choosing our hotel and hope that despite the issues you encountered, you were still able to have a somewhat positive experience. We value your feedback and will use it to make necessary improvements to our facilities and services.Kind regards,Judita VenskauskaiteAssistant Front Office ManagerApex Grassmarket Hotel