酒店回复: Dear guest,Thank you for your fantastic review! We're so happy to hear that you enjoyed your stay and found our location to be so convenient for exploring Edinburgh Castle and Victoria Street.It's wonderful to know that you found your room quiet and comfortable, and that you appreciated the complimentary milk from room service. We're also glad you enjoyed the rich variety at our breakfast.We look forward to welcoming you back again soon!Kind regards,Judita VenskauskaiteAssistant Front Office ManagerApex Grassmarket Hotel

酒店回复: Dear Guest,Thank you for your thoughtful review! We're delighted to hear that you enjoyed our excellent service and appreciated our flexibility with the room key. It’s wonderful to know that you valued the eco-friendly design!We're glad you loved the view of the castle from your room—it truly is a fantastic sight. Your reminder about the cobblestone streets will certainly help future guests navigate more easily with their luggage.We also appreciate your feedback regarding the bathroom glass; safety is a priority for us, and we'll ensure this is addressed promptly.We hope to welcome you back soon for an even better experience!Best regards,Sara | Assistant Front Office ManagerApex Grassmarket Hotel

酒店回复: Dear Nesta30,Thank you so much for your fantastic review! We're thrilled to hear that you found our location convenient and that you enjoyed our facilities.It's great to know you liked our breakfast options and that the hot dishes met your expectations. We’re also pleased you found our private parking to be convenient.Thank you for your recommendation! We look forward to welcoming you back on your next visit.Best regards,Sara | Assistant Front Office ManagerApex Grassmarket Hotel

酒店回复: Dear Yanzikaixin,Thank you for your wonderful review! We're thrilled to hear that you enjoyed our prime location right at the foot of Edinburgh Castle. It’s fantastic that you could take in the view just by opening your window.We’re also glad you found shopping and dining options conveniently close by, making for a more enjoyable stay.We hope to welcome you back whenever you return to Edinburgh!Best regards,Sara | Assistant Front Office ManagerApex Grassmarket Hotel

酒店回复: Dear Guest,Thank you for your wonderful review! We’re delighted to hear that you found your room to be spacious and that the bed sizes met your needs. It’s great to know you enjoyed the proximity to the old castle and found the nearby restaurants convenient for meals.We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Best regards,Sara | Assistant Front Office ManagerApex Grassmarket Hotel

酒店回复: Dear Guest,Thank you for taking the time to share your feedback. I’m very sorry to hear that your stay did not meet your expectations. Your comments about the breakfast, the interaction with our team, and the situation regarding your extension request are taken seriously. I’m glad to hear that you found the room comfortable, but I regret that other aspects of your stay overshadowed this. Regarding the rate for an additional night, prices can vary depending on availability and demand.Thank you again for bringing these matters to our attention. Your feedback helps us improve, and we’re committed to addressing the issues you’ve raised. Best regards,Sara | Assistant Front Office ManagerApex Grassmarket Hotel

酒店回复: Dear Guest,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience at our hotel was only average.We apologize that you found the room and bathroom to be small and that the lack of air conditioning and stuffiness of the hotel impacted your comfort. We understand that this can be a significant issue, especially during warmer weather. We also regret the inconvenience you faced with the stairs on your way from the train station, particularly with luggage. The unique geography of Edinburgh can certainly present challenges, and we understand your frustration.It's great to hear that you were able to take advantage of the many dining options in the Grassmarket area. We appreciate you mentioning that a room on a higher floor would have offered a better view, and we'll keep this in mind as we assign rooms in the future.We hope that despite these issues, you were still able to enjoy your visit to Edinburgh. Thank you again for your valuable insights.Kind regards,Judita VenskauskaiteAssistant Front Office ManagerApex Grassmarket Hotel

酒店回复: 尊敬的宾客： 感谢您给予我们如此精彩的评价。 我们很高兴得知您拥有如此卓越的入住体验，并衷心感谢您在所有类别中给予的满分评价。得知我们的地理位置为您的旅程增添了乐趣，尤其是在您作为游客探索这座城市时，我们感到非常荣幸。 您的赞扬对我们意义非凡，我们将与团队分享。我们期待您的再次光临。 此致， 前台 Apex Grassmarket Hotel

酒店回复: Dear Moerdeyufanjun,Thank you so much for your kind words about our team. We're thrilled to hear that you found the service at our Edinburgh hotel to be thoughtful and attentive! We pride ourselves on creating a welcoming and comfortable experience for all of our guests, and your feedback is a wonderful testament to our efforts.We're glad you appreciated the little rubber duck—it's one of our favorite touches! However, I do apologize that your room didn't have a view of the castle. While we can't guarantee a specific view for every booking, we always want to make sure our guests are happy with their stay. In the future, please feel free to mention your preference for a castle-view room when you book, and we will do our best to accommodate your request based on availability.We hope to have the pleasure of welcoming you back again soon for an even more memorable stay.Kind regards,Judita VenskauskaiteAssistant Front Office ManagerApex Grassmarket Hotel

酒店回复: Dear Guest,Thank you for your feedback. We appreciate you taking the time to share your thoughts with us.We are glad to hear that you found our location to be convenient for shopping and exploring Edinburgh. However, we sincerely apologize that the size of the room and bathroom, as well as the cleanliness, did not meet your expectations. Your comments regarding hygiene are particularly important to us, and we will be addressing them with our housekeeping team immediately to ensure our standards are consistently met.We understand your feeling that the value for money was only average, and we will use your feedback as we continuously work to improve the guest experience. Thank you again for your review.Kind regards,Judita VenskauskaiteAssistant Front Office ManagerApex Grassmarket Hotel