酒店回复: Thank you for bringing this to our attention. I'm truly sorry to hear that the air conditioning was not working properly on your first night with us. That’s certainly not the experience we aim to provide, and I apologize for the inconvenience it caused.Please know that your comfort is very important to us. We’ve addressed the issue to ensure it doesn’t happen again, and we appreciate your patience and understanding. If there’s anything we can do to make the rest of your stay more enjoyable, please don’t hesitate to let us know.
1.0分
情侣出游
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翻译提供方：Google
更好地维护物业
5.0分
家庭亲子
Rooms were clean - hotel is lovely and the staff very friendly - looking forward to staying there again.
4.0分
其他
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Front desk clerk was very friendly. The lower level of the hotel was breathtaking. I could tell a lot of thought went into the upgrades.
I could see however the repairs needed on my floor. I stated on the third floor. When walking through the halls and looking up I could see the damage.
In my room, the toilet was really low to the ground. The door to the bathroom had a scratch on it.
5.0分
其他
James who I spoke with at the front desk was the absolute most helpful person I could have imag
4.0分
朋友出游
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The room was great; clean, comfortable, and everything we expected from a DoubleTree stay. We were very happy with our experience overall.
However, we decided to extend our stay by one additional night and were surprised that the rate had increased by almost $200 from our original reservation. That kind of jump felt excessive and disappointing, especially since everything else about our stay was excellent.
5.0分
其他
Bar/ Restaurant food needs help. The food is below standard quality. The menu and food was better 2yr ago before they changed staff in the kitchen.
我入住的第二晚，房间里的电视就坏了。房间里有两个大人和两个小孩，孩子们在房间里看电视娱乐，这真是一次糟糕的经历。真是一次糟糕的经历。经理告诉我，我的第二晚住宿费可以退还。但我至今没有收到任何回复。
酒店太潮湿了，床都感觉潮湿。浴室没有抽气扇，洗完澡后房间里的湿度非常高，即使我几个小时后回来，房间里的湿度仍然很高。
晚上空调坏了，水都流到地毯上了。晚上10点，我带着两个孩子换了房间。
我要全额退款！！
我们住的第一个晚上，空调坏了
更好地维护物业
Rooms were clean - hotel is lovely and the staff very friendly - looking forward to staying there again.
Front desk clerk was very friendly. The lower level of the hotel was breathtaking. I could tell a lot of thought went into the upgrades.
I could see however the repairs needed on my floor. I stated on the third floor. When walking through the halls and looking up I could see the damage.
In my room, the toilet was really low to the ground. The door to the bathroom had a scratch on it.
James who I spoke with at the front desk was the absolute most helpful person I could have imag
The room was great; clean, comfortable, and everything we expected from a DoubleTree stay. We were very happy with our experience overall.
However, we decided to extend our stay by one additional night and were surprised that the rate had increased by almost $200 from our original reservation. That kind of jump felt excessive and disappointing, especially since everything else about our stay was excellent.
Bar/ Restaurant food needs help. The food is below standard quality. The menu and food was better 2yr ago before they changed staff in the kitchen.