酒店回复: Thanks for your review and we look forward to your next stay with us!
1.0分
其他
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Staff was unapologetic about the lack of housekeeping after 1st night. Requested housekeeping for 2nd night and it did not happen. Another excuse. Shower faucet was reversed hot /cold. Bugs in rooms. Beds were uncomfortable. Overall terrible expedience..
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. I sincerely apologize for the disappointing experience you had during your stay, especially regarding the lack of housekeeping service, maintenance issues, and overall comfort of your room. This is far from the level of care and quality we aim to provide.Please be assured that your comments have been shared with our housekeeping and maintenance teams for immediate attention and improvement. We truly regret the inconvenience you faced and appreciate you bringing these matters to our attention.We hope you might consider giving us another opportunity to provide you with a much better and more comfortable stay in the future.
3.0分
家庭亲子
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Superficially, it looked good after reviewing the details.It needed more work specifically.There is a telephone in the room, but it's not connected at all. The water faucet in the shower was completely reversed.Cold was hot hot was cold, there was one ice machine for the entire building, and it was empty.And I was told, tenants must have filled up their cooler.But when I walked past it, it was streaming water out of the ice compartment.So I believe it was broke. Also, this is the first time i've ever seen a pop machine with a label on it.That says waiting for deliveries plus other than two types of cheerios extremely limited food.
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酒店回复: Dear Guest,Thank you for taking the time to share your detailed feedback. While I am glad you found the property to appear well at first glance, I sincerely apologize for the maintenance and service issues you encountered, including the disconnected room phone, shower faucet, ice machine, and limited food options. This is certainly not the experience we want for our guests.Your comments have been shared with our maintenance and operations teams so these problems can be addressed promptly. We appreciate you bringing these matters to our attention, as they help us improve both our amenities and our guest experience.We truly value your feedback and hope you will give us the opportunity to provide you with a more comfortable and enjoyable stay in the future.
2.0分
其他
Refrigerator Microwave Ice machine Hot tub did not work stairwells carpet in hall dirty. Stairwells dirty
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酒店回复: Dear Guest,Thank you for sharing your feedback with us. I sincerely apologize for the inconvenience you experienced with the refrigerator, microwave, ice machine, hot tub, and the cleanliness of our stairwells and hallways. This is not the level of service or upkeep we want for our guests, and I regret that we fell short during your stay.Please be assured that your comments have been shared with our maintenance and housekeeping teams for immediate attention and improvement. We truly appreciate you bringing these matters to our attention and hope you will give us another opportunity to provide you with a much better experience in the future.Sincerely,management
5.0分
其他
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Great service!
We needed an early check-in and the owners went out of their way to make it happen. Even going so far as to call my cell phone when the room was ready rather than us just hanging out in our car. Wonderful service!
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酒店回复: Dear Guest,Thank you for your wonderful feedback! We’re delighted to hear that our team was able to accommodate your early check-in and provide a seamless experience. It’s always our goal to make our guests feel welcome and cared for.We look forward to welcoming you back for another great stay!Sincerely,General Manager
3.0分
家庭亲子
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This property was okay. Slightly not cared for, meaning, fridge not plugged in and when plugged in, made horrible noises. No knobs on dresser which is an easy fix and laminate on dresser coming off. Soap empty. No elevator.
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酒店回复: Dear Guest,Thank you for sharing your feedback. I’m sorry to hear about the issues you experienced with the fridge, dresser, soap, and lack of an elevator. We take your comments seriously and will address these maintenance concerns to improve the guest experience.We appreciate your feedback and hope to provide a better stay should you choose to visit us again.Sincerely,General Manager
5.0分
其他
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Newly remodeled hotel and very affordable rates.
We stay here while we were fishing in the area. The first room that we were given had an odor to it but we went to the front desk and they happily moved us a a much better room. Very clean and the bed was very comfortable. We ended up extending our stay for three days. This coming weekend they will be opening up an Asian restaurant in the hotel.
They have done many updates to the hotel since we were there two years prior. The weekly rates are very affordable. We will be back again.
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酒店回复: Dear Guest,Thank you for your wonderful review! We’re thrilled to hear that you enjoyed the newly remodeled hotel, comfortable beds, and our friendly staff. I’m glad we could quickly accommodate you with a better room. It’s fantastic to know you extended your stay and plan to return.We’re excited about the upcoming restaurant opening and look forward to welcoming you back for another great visit!Sincerely,General Manager
2.0分
其他
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The room had a strange smell. We bought air fresheners to try and mask it. The floor was tacky, probably just the cleaner they mop with in between stays. The second day we never could get hot water even after 15 minutes of letting it run. On the third day, the hot water did come on after 15 of running the the shower. We will never stay here again and we plan to travel to the area another 4 times in the next 8 months.
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酒店回复: Dear Guest,Thank you for sharing your feedback. I sincerely apologize for the issues you encountered with the room odor, floor cleanliness, and inconsistent hot water—this is not the experience we aim to provide. We are addressing these concerns with our housekeeping and maintenance teams to prevent similar problems in the future.We regret that your stay did not meet your expectations and understand your decision. Your feedback is important, and we hope to have the opportunity to provide a much better experience should you consider staying with us again.Sincerely,General Manager
1.0分
家庭亲子
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It’s dirty the shower wall is broken and they just put putty on it we walked in and there was a man that pulled in stumbling around and drunk out of his mind. We paid for 2 queen beds and we got beds barely bigger than a twin size bed. Only half of the TV remote works the coffee maker is filthy. Everything is just gross
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酒店回复: Dear Guest,Thank you for sharing your feedback. I am very sorry to hear about the issues you encountered with your room, including cleanliness, furniture, and amenities, as well as the unsafe situation you described. This is not the experience we want for our guests, and we take your concerns very seriously.We are addressing these issues with our housekeeping, maintenance, and security teams to ensure they are resolved immediately. Your feedback is important, and we regret that your stay fell so far short of expectations.Sincerely,General Manager
4.0分
商务出差
Damp
The lack of fans in the bathroom caused the room to become a humid sauna. The clothing on the hangars was damp damp damp.
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酒店回复: Dear Guest,Thank you for sharing your feedback. I apologize for the humidity issue in your room and the inconvenience it caused with your clothing. We take your comments seriously and will review our ventilation options to improve guest comfort.We appreciate your feedback and hope to provide a better experience on your next stay.Sincerely,General Manager
住宿条件略显老旧，但还算可以。
性价比不高。房间还可以，但酒店其他部分需要彻底清洁。
关于*****的说明：交通不便。在城市评分系统1-5中，减6。
Staff was unapologetic about the lack of housekeeping after 1st night. Requested housekeeping for 2nd night and it did not happen. Another excuse. Shower faucet was reversed hot /cold. Bugs in rooms. Beds were uncomfortable. Overall terrible expedience..
Superficially, it looked good after reviewing the details.It needed more work specifically.There is a telephone in the room, but it's not connected at all. The water faucet in the shower was completely reversed.Cold was hot hot was cold, there was one ice machine for the entire building, and it was empty.And I was told, tenants must have filled up their cooler.But when I walked past it, it was streaming water out of the ice compartment.So I believe it was broke. Also, this is the first time i've ever seen a pop machine with a label on it.That says waiting for deliveries plus other than two types of cheerios extremely limited food.
Refrigerator Microwave Ice machine Hot tub did not work stairwells carpet in hall dirty. Stairwells dirty
Great service!
We needed an early check-in and the owners went out of their way to make it happen. Even going so far as to call my cell phone when the room was ready rather than us just hanging out in our car. Wonderful service!
This property was okay. Slightly not cared for, meaning, fridge not plugged in and when plugged in, made horrible noises. No knobs on dresser which is an easy fix and laminate on dresser coming off. Soap empty. No elevator.
Newly remodeled hotel and very affordable rates.
We stay here while we were fishing in the area. The first room that we were given had an odor to it but we went to the front desk and they happily moved us a a much better room. Very clean and the bed was very comfortable. We ended up extending our stay for three days. This coming weekend they will be opening up an Asian restaurant in the hotel.
They have done many updates to the hotel since we were there two years prior. The weekly rates are very affordable. We will be back again.
The room had a strange smell. We bought air fresheners to try and mask it. The floor was tacky, probably just the cleaner they mop with in between stays. The second day we never could get hot water even after 15 minutes of letting it run. On the third day, the hot water did come on after 15 of running the the shower. We will never stay here again and we plan to travel to the area another 4 times in the next 8 months.
It’s dirty the shower wall is broken and they just put putty on it we walked in and there was a man that pulled in stumbling around and drunk out of his mind. We paid for 2 queen beds and we got beds barely bigger than a twin size bed. Only half of the TV remote works the coffee maker is filthy. Everything is just gross
Damp
The lack of fans in the bathroom caused the room to become a humid sauna. The clothing on the hangars was damp damp damp.