酒店回复: Thanks for your review and we look forward to your next stay with us!
2.0分
商务出差
Lots of partying in the parking lot to very late at night by apparently people not staying at the hotel.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the disturbances you experienced in the parking lot. Your comments are important, and we are taking steps to address this issue with local security and staff to ensure a quieter and safer environment for our guests.We appreciate your input and hope to provide a better experience should you choose to stay with us again.Your sincerely,General ManagerEcono Lodge Traverse City South
1.0分
其他
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Do NOT stay at this hotel. I stayed there 10/17 and noticed on 10/23 that I had all sorts of itchy red bug bites on my neck and arms. Bedbugs can take up to 2 weeks to show signs of the attack. I should’ve been wary earlier since my boyfriend found an earwig on the headboard. There was no working fan or hair dryer in the bathroom and we weren’t given enough towels either. Front reception was friendly at least.
Breakfast was coffee and packaged muffins.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We are very concerned to hear about the issues you encountered during your stay. Please accept our sincere apologies for the discomfort and inconvenience you experienced.We take all reports of cleanliness and maintenance very seriously. Your feedback regarding the condition of your room, the missing amenities, and the breakfast has been shared with our team to ensure immediate corrective action.Yours sincerely,Hotel Manager
1.0分
其他
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Staff was unapologetic about the lack of housekeeping after 1st night. Requested housekeeping for 2nd night and it did not happen. Another excuse. Shower faucet was reversed hot /cold. Bugs in rooms. Beds were uncomfortable. Overall terrible expedience..
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. I sincerely apologize for the disappointing experience you had during your stay, especially regarding the lack of housekeeping service, maintenance issues, and overall comfort of your room. This is far from the level of care and quality we aim to provide.Please be assured that your comments have been shared with our housekeeping and maintenance teams for immediate attention and improvement. We truly regret the inconvenience you faced and appreciate you bringing these matters to our attention.We hope you might consider giving us another opportunity to provide you with a much better and more comfortable stay in the future.
2.0分
情侣出游
Floor was filthy, turned our feet black . Staff does not use a mop. 1 staff member understood the problem. Most of staff didn’t understand English.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the cleanliness issues you experienced and for any communication difficulties with our team.We take guest feedback very seriously, and your comments have been shared with our housekeeping and management teams to ensure immediate improvements are made. We appreciate your input as it helps us provide a better experience for all our guests.Yours sincerely,Hotel Manager
3.0分
家庭亲子
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Superficially, it looked good after reviewing the details.It needed more work specifically.There is a telephone in the room, but it's not connected at all. The water faucet in the shower was completely reversed.Cold was hot hot was cold, there was one ice machine for the entire building, and it was empty.And I was told, tenants must have filled up their cooler.But when I walked past it, it was streaming water out of the ice compartment.So I believe it was broke. Also, this is the first time i've ever seen a pop machine with a label on it.That says waiting for deliveries plus other than two types of cheerios extremely limited food.
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酒店回复: Dear Guest,Thank you for taking the time to share your detailed feedback. While I am glad you found the property to appear well at first glance, I sincerely apologize for the maintenance and service issues you encountered, including the disconnected room phone, shower faucet, ice machine, and limited food options. This is certainly not the experience we want for our guests.Your comments have been shared with our maintenance and operations teams so these problems can be addressed promptly. We appreciate you bringing these matters to our attention, as they help us improve both our amenities and our guest experience.We truly value your feedback and hope you will give us the opportunity to provide you with a more comfortable and enjoyable stay in the future.
2.0分
其他
Refrigerator Microwave Ice machine Hot tub did not work stairwells carpet in hall dirty. Stairwells dirty
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酒店回复: Dear Guest,Thank you for sharing your feedback with us. I sincerely apologize for the inconvenience you experienced with the refrigerator, microwave, ice machine, hot tub, and the cleanliness of our stairwells and hallways. This is not the level of service or upkeep we want for our guests, and I regret that we fell short during your stay.Please be assured that your comments have been shared with our maintenance and housekeeping teams for immediate attention and improvement. We truly appreciate you bringing these matters to our attention and hope you will give us another opportunity to provide you with a much better experience in the future.Sincerely,management
5.0分
其他
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Great service!
We needed an early check-in and the owners went out of their way to make it happen. Even going so far as to call my cell phone when the room was ready rather than us just hanging out in our car. Wonderful service!
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酒店回复: Dear Guest,Thank you for your wonderful feedback! We’re delighted to hear that our team was able to accommodate your early check-in and provide a seamless experience. It’s always our goal to make our guests feel welcome and cared for.We look forward to welcoming you back for another great stay!Sincerely,General Manager
3.0分
家庭亲子
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This property was okay. Slightly not cared for, meaning, fridge not plugged in and when plugged in, made horrible noises. No knobs on dresser which is an easy fix and laminate on dresser coming off. Soap empty. No elevator.
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酒店回复: Dear Guest,Thank you for sharing your feedback. I’m sorry to hear about the issues you experienced with the fridge, dresser, soap, and lack of an elevator. We take your comments seriously and will address these maintenance concerns to improve the guest experience.We appreciate your feedback and hope to provide a better stay should you choose to visit us again.Sincerely,General Manager
5.0分
其他
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Newly remodeled hotel and very affordable rates.
We stay here while we were fishing in the area. The first room that we were given had an odor to it but we went to the front desk and they happily moved us a a much better room. Very clean and the bed was very comfortable. We ended up extending our stay for three days. This coming weekend they will be opening up an Asian restaurant in the hotel.
They have done many updates to the hotel since we were there two years prior. The weekly rates are very affordable. We will be back again.
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酒店回复: Dear Guest,Thank you for your wonderful review! We’re thrilled to hear that you enjoyed the newly remodeled hotel, comfortable beds, and our friendly staff. I’m glad we could quickly accommodate you with a better room. It’s fantastic to know you extended your stay and plan to return.We’re excited about the upcoming restaurant opening and look forward to welcoming you back for another great visit!Sincerely,General Manager
住宿条件略显老旧，但还算可以。
性价比不高。房间还可以，但酒店其他部分需要彻底清洁。
关于*****的说明：交通不便。在城市评分系统1-5中，减6。
Lots of partying in the parking lot to very late at night by apparently people not staying at the hotel.
Do NOT stay at this hotel. I stayed there 10/17 and noticed on 10/23 that I had all sorts of itchy red bug bites on my neck and arms. Bedbugs can take up to 2 weeks to show signs of the attack. I should’ve been wary earlier since my boyfriend found an earwig on the headboard. There was no working fan or hair dryer in the bathroom and we weren’t given enough towels either. Front reception was friendly at least.
Breakfast was coffee and packaged muffins.
Staff was unapologetic about the lack of housekeeping after 1st night. Requested housekeeping for 2nd night and it did not happen. Another excuse. Shower faucet was reversed hot /cold. Bugs in rooms. Beds were uncomfortable. Overall terrible expedience..
Floor was filthy, turned our feet black . Staff does not use a mop. 1 staff member understood the problem. Most of staff didn’t understand English.
Superficially, it looked good after reviewing the details.It needed more work specifically.There is a telephone in the room, but it's not connected at all. The water faucet in the shower was completely reversed.Cold was hot hot was cold, there was one ice machine for the entire building, and it was empty.And I was told, tenants must have filled up their cooler.But when I walked past it, it was streaming water out of the ice compartment.So I believe it was broke. Also, this is the first time i've ever seen a pop machine with a label on it.That says waiting for deliveries plus other than two types of cheerios extremely limited food.
Refrigerator Microwave Ice machine Hot tub did not work stairwells carpet in hall dirty. Stairwells dirty
Great service!
We needed an early check-in and the owners went out of their way to make it happen. Even going so far as to call my cell phone when the room was ready rather than us just hanging out in our car. Wonderful service!
This property was okay. Slightly not cared for, meaning, fridge not plugged in and when plugged in, made horrible noises. No knobs on dresser which is an easy fix and laminate on dresser coming off. Soap empty. No elevator.
Newly remodeled hotel and very affordable rates.
We stay here while we were fishing in the area. The first room that we were given had an odor to it but we went to the front desk and they happily moved us a a much better room. Very clean and the bed was very comfortable. We ended up extending our stay for three days. This coming weekend they will be opening up an Asian restaurant in the hotel.
They have done many updates to the hotel since we were there two years prior. The weekly rates are very affordable. We will be back again.