酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn near I-72 and Hwy 51.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with us Your satisfaction is important to us. I have email you a receipt of your stay.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,
5.0分
商务出差
原文
翻译提供方：Google
买。很好推荐
3.0分
商务出差
Room was just ok
Property was dirty looking
Pool was not in service
Carpets on stairs were stained and ripped
I would NOT stay here again
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酒店回复: Dear Diane ,Thank you for your review. We are sorry to hear that your experience did not meet expectations. Cleanliness and maintenance are top priorities for us, and your feedback highlights areas where we need to improve. We value your comments and will work hard to enhance our rooms and facilities for future guests.Sincerely, Hotel Manager
3.0分
其他
The hotel is in a good spot as far as being close to food places and shopping. It was ok. The pool was not open and it doesn't have a spa.
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酒店回复: Dear Kaychelle ,Thank you for your feedback. We are glad you enjoyed the convenient location near dining and shopping, though we are sorry the pool and spa were unavailable during your stay. Your comments are appreciated and will be taken into account as we work to improve guest satisfaction.Sincerely, Hotel Manager
2.0分
其他
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The cleanliness was fair, breakfast was ok, but when I booked on line through Choice we were quoted a price, but when we got there we were not given that price supposedly because the booking date was wrong and she had to charge the full price, but we would get our points!
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酒店回复: Dear Diana,Thank you for your feedback. We are glad to hear you found breakfast satisfactory, though we regret the concerns with pricing and the confusion at check-in. Your comments are important and will be reviewed with our team to ensure a smoother experience. We appreciate your input and apologize for the inconvenience.Sincerely, Hotel Manager
1.0分
其他
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The experience was terrible, because when I arrived at the Quality Inn I was told they didn't have any reservation listed for me in their database. To make things worse they had no vacancies left, and I had to go find another hotel to stay at. I want to full refund for the price of the room. I have already submitted a dispute with my US Bank VISA credit card service about this expense.
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酒店回复: Dear Ella ,We are very sorry to hear about this experience and the inconvenience it caused. Arriving to find no reservation and no availability is unacceptable, and we understand your frustration. Your comments will be reviewed with our team to address this issue. We sincerely regret the trouble and disappointment you faced.Sincerely, Hotel Manager
5 Days and Incs 打扫了我的房间
房间很破旧，床和床单上都有污渍，浴室的墙纸剥落了，墙上有洞，早餐很糟糕，游泳池无法使用，说实话，整个体验一点都不好
工作人员很棒，我的房间和酒店都很干净，晚上很安静，总的来说是一个不错的住宿地点，而且价格很实惠！
我的床单很脏，上面有碎屑，床中间还有一大团头发。也许他们忘了打扫房间
不打扫房间
买。很好推荐
Room was just ok
Property was dirty looking
Pool was not in service
Carpets on stairs were stained and ripped
I would NOT stay here again
The hotel is in a good spot as far as being close to food places and shopping. It was ok. The pool was not open and it doesn't have a spa.
The cleanliness was fair, breakfast was ok, but when I booked on line through Choice we were quoted a price, but when we got there we were not given that price supposedly because the booking date was wrong and she had to charge the full price, but we would get our points!
The experience was terrible, because when I arrived at the Quality Inn I was told they didn't have any reservation listed for me in their database. To make things worse they had no vacancies left, and I had to go find another hotel to stay at. I want to full refund for the price of the room. I have already submitted a dispute with my US Bank VISA credit card service about this expense.