酒店回复: Dear Guest, Thank you for sharing your detailed feedback with us. We’re glad you appreciated the spacious room, large bathroom, and helpful staff. We sincerely apologize for the worn carpet and hallway condition. We also regret for the inconvenience caused by the missing kitchen accessories and the unavailable breakfast. This experience does not reflect our standards, and we are reviewing these concerns with our team to ensure better organization and follow-through. Your comments are invaluable as we work toward needed renovations and improved service. We hope to welcome you back for a far better stay on your next visit.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for choosing Extended Stay America and sharing your feedback. We’re thrilled to hear our team provided attentive and helpful service during your stay. Their dedication to making your visit smooth and comfortable is something we truly value. We look forward to welcoming you back for another enjoyable experience.Sincerely, Hotel Management
酒店回复: Dear Angie,Thank you for taking the time to provide your feedback. It is deeply concerning to hear that your experience was completely unsatisfactory. We sincerely apologize for the frustration and disappointment you encountered, as this falls far below the standards we aim to uphold. Your comments are being carefully reviewed with the team to identify the issues and implement corrective measures. Please know that steps are being taken to ensure future guests receive a much higher level of care and comfort. Your input is invaluable in helping guide these improvements and prevent similar experiences from occurring.Sincerely,Hotel Management
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家庭亲子
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翻译提供方：Google
非常糟糕，他们没有先联系我就取消了我的预订。
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酒店回复: Dear Guest,We sincerely apologize for the inconvenience caused by the cancellation of your reservation. This is certainly not the experience we aim to provide. We appreciate you bringing this to our attention, and we will review this matter with our team to prevent this from happening again. Thank you for giving us the opportunity to improve. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
避坑!!!不要贪便宜住这里。酒店装修老旧，地毯脏，一阵霉味。房间有个小厨房，可以做饭，估计以前的剩饭剩菜之类引来了蟑螂，第一晚居然在枕头上发现一个蟑螂吓得吧枕头都扔一边了。
一般情况我不会住。这样的酒店。不建议大家住长住房。地上感觉粘，有油的
比较老旧，也几乎没有服务
房间有点旧了。其他都还好。适合一周以上的长住。
房间很大，厨房大小也合适。浴室也很大，配有浴缸和马桶。房间装饰得还不错，但需要翻新。最重要的是，房间里的地毯又旧又脏，还有异味。走廊的地毯也一样破旧不堪，脏兮兮的。
工作人员热情友好，但有些地方感觉有点混乱。我问他们要厨房用具，因为房间信息上说有，还说可以拿一个煎锅，但实际上并没有。他们承诺提供免费早餐，但我入住的四个早上都没有吃到。
我们第一个房间有蟑螂，浴缸的水龙头一直流个不停。前台的查尔斯非常粗鲁，一点也不热情好客。最后我们换了另一个房间，结果那个房间的浴缸也堵住了。我们绝对不会再来了！这真是最糟糕的体验！
团队非常细心周到。
在他们能力范围内，提供了切实有效的帮助。
太脏了！！！
太脏了！！！光着脚从浴室走到床上，脚上就已经满是污垢，黑乎乎的。
住了10天，其中7天没有热水。
什么都没有。一切都糟透了。
太可怕了。
非常糟糕，他们没有先联系我就取消了我的预订。