Shower head was way too high and splattered waiter every where. Had to shower holding the shower head in our hands during the entire shower. Doors and remotes were sticky. There was hair in the refrigerator. Entry way into rooms were filthy! Plants in front of rooms were completely dead. We will not be staying here again and would not recommend this place for anyone to stay in.
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酒店回复: Dear Valerie,We sincerely apologize for the numerous issues you encountered during your stay. It is unacceptable that the shower setup caused such inconvenience and that the cleanliness in your room did not meet expectations. Guest comfort, cleanliness, and safety are top priorities, and your feedback will be shared with the appropriate departments to ensure this does not happen again. We deeply regret that your experience was disappointing and appreciate you bringing this to our attention. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area.Sincerely,Hotel Management
1.0分
情侣出游
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In room # 111 when I checked in we got there and we were getting ready to head out and stated smelling a bad odor like Mildew and Old smoke trapped. We left the hotel and came back around 2am and the smell was so bad I had to step out multiple times making my head and stomach hurt I told the after hour guy and he went to check the smell too and I was trying to move rooms and he said sorry system is down and he just brought me Fabreeze. I told the person in the front in the morning and returned the fabreeze and all she said she will let the manager know. I was trying to pack my car as quick as possible because I couldn’t handle that smell it was making feel sick.
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酒店回复: Dear Octavio,We apologize for the concerns you experienced in your room, which caused physical discomfort, and that your request for a room change was not accommodated. We understand how upsetting this must have been, and we regret that the responses from our staff did not resolve the issue promptly. Guest comfort and health are of utmost importance, and your feedback will be shared with our team for improvement. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We appreciate you bringing this to our attention. Thank you for staying with us. We look forward to another opportunity to provide you with the flawless stay you deserve. Sincerely,Hotel Management
1.0分
情侣出游
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They gave us a dirty room it smelled so bad ! There were dirty used Qtips on the counter. Dirty towels on the floor, the bed was a mess of course because it was used. Then I called the front desk and all they said was sorry wrong room and gave us a new room. When entering the new room there were ants in the bath tub and on the ceiling it looked like they tried spraying the ants and just left them there. The tub looked disgusting. Everything about this stay was so Un sanitized !!!! Will never be staying there again
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酒店回复: Dear Brenda, We are very sorry to read about the condition of the rooms during your stay and the frustration this caused. Although we regret the disappointment with cleanliness and pest control, please know your feedback has been shared with our team to prevent similar situations in the future. We understand how important a clean and comfortable environment is and are committed to ensuring this consistently. We hope you will consider giving us another opportunity to provide a properly prepared room that reflects the quality and care our guests deserve.Sincerely,Hotel Management
房间很不错，很安静，整个酒店的景色很不错，早餐就是小面包和燕麦咖啡，要求高的可能无法满足，但是这个价格也不错了，毕竟美利坚。
离开会地方近。晚上还挺安静。安全应该还好
房间是传统美式 宽敞 适合长时间小住
#赞#地段、床品舒适度、游玩便利性、周边餐饮、房间采光、走廊隔音令我满意
成本效益高
房间很大，设施齐全，有沙发、桌子、椅子，甚至还有炉子，但我没有用……据我所知，你可以在酒店接待处拿到餐具、盘子和其他所有东西，服务非常好，他们让我比预期更早入住房间。物有所值。
房间条件很差，非常非常脏，排水管堵塞，墙壁上满是泥巴。完全不推荐。
没有水
Shower head was way too high and splattered waiter every where. Had to shower holding the shower head in our hands during the entire shower. Doors and remotes were sticky. There was hair in the refrigerator. Entry way into rooms were filthy! Plants in front of rooms were completely dead. We will not be staying here again and would not recommend this place for anyone to stay in.
In room # 111 when I checked in we got there and we were getting ready to head out and stated smelling a bad odor like Mildew and Old smoke trapped. We left the hotel and came back around 2am and the smell was so bad I had to step out multiple times making my head and stomach hurt I told the after hour guy and he went to check the smell too and I was trying to move rooms and he said sorry system is down and he just brought me Fabreeze. I told the person in the front in the morning and returned the fabreeze and all she said she will let the manager know. I was trying to pack my car as quick as possible because I couldn’t handle that smell it was making feel sick.
They gave us a dirty room it smelled so bad ! There were dirty used Qtips on the counter. Dirty towels on the floor, the bed was a mess of course because it was used. Then I called the front desk and all they said was sorry wrong room and gave us a new room. When entering the new room there were ants in the bath tub and on the ceiling it looked like they tried spraying the ants and just left them there. The tub looked disgusting. Everything about this stay was so Un sanitized !!!! Will never be staying there again