酒店回复: Dear HIROYUKI, Thank you for choosing our hotel and for taking the time to share your thoughtful feedback. We’re pleased to know you appreciated the convenient location, nearby shopping, and in-room kitchen. We sincerely apologize for the plumbing issues you encountered and appreciate you informing us promptly. We will ensure our maintenance team thoroughly addresses such concerns moving forward. Your comments help us improve and ensure a more comfortable experience for all our guests. We are grateful for your balanced review and look forward to welcoming you again at Extended Stay America.Sincerely,Hotel Management
酒店回复: Thank you so much for your feedback. I apologize for the inconvenience and unpleasant experience. I communicated with my team about this opportunity, and I can assure you this is not our standard. I am a new Manager and recognized a lot of opportunities to better our service to our dearest guest like you. Please give us another opportunity. Be well!
酒店回复: Dear Guest, We apologize for the inconvenience due to the odor in the hallways. We understand how that could affect your overall comfort, and we are actively looking into solutions to improve the freshness of our common areas. On a positive note, we’re glad to hear that you found the service to be good and your room clean and comfortable. Guest feedback like yours helps us enhance the quality of our stay for everyone. Your experience matters, and we hope to welcome you back for a better stay.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
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酒店回复: Dear Guest,We are thrilled to see your wonderful rating and to know you enjoyed your time with us. It is always great to hear from guests who leave with a positive impression. Your feedback means a lot to our team, and we look forward to welcoming you back to Extended Stay America for another pleasant and comfortable visit soon.Sincerely,Hotel Management
5.0分
情侣出游
原文
翻译提供方：Google
好的
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酒店回复: Dear Guest, Thank you for the wonderful rating. We are thrilled we met your expectations for a fantastic stay at Extended Stay America. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the area.Sincerely,Hotel Management
4.0分
其他
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Pros: Staff great, available all the time. Rooms and areas clean. Laundry area was easy and a must. Cons.: The breakfast was full the first day, then everyday has less and less. This was the only thing, I think it should be filled as the first day, I always when early (6:30 to 7:30), it wasn't that I got there at 9:00 to 9:30 am.
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酒店回复: Dear Guest,We truly appreciate you sharing that your stay felt comfortable and convenient. We are also grateful for your note about the morning offerings, and we’ll use your insight to ensure greater consistency moving forward. Feedback like yours helps us continue elevating the experience at Extended Stay America. Thank you for choosing us, and we hope to welcome you back again soon.Sincerely,Hotel Management
5.0分
商务出差
Vary convenience and quality place to stay , the manager she so professional and friendly
Thanks for your hospitality
3.0分
情侣出游
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Garbage cans located at the bottom of the stairwell meant the entire stairwell has a smell of garbage.
Bathroom door did not close (the latch would not click into the door jam).
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酒店回复: Dear Guest,Thank you for sharing your impressions with us. We appreciate you taking the time to provide this insight, and we’re sorry to learn about the concerns you encountered during your visit. Matters affecting comfort and maintenance are taken seriously, and your comments have been shared with our team so they can be addressed promptly. We value your feedback and hope you will consider returning, allowing us the opportunity to offer a more seamless and pleasant stay in the future.Sincerely,Hotel Management
地理位置方便
性价比不错的酒店。
我选择这家酒店是因为它离市中心稍远，考虑到安全因素。
因为工作原因，我只在早上和晚上入住。
从26号公路去波特兰很方便，酒店旁边或对面就有星巴克和全食超市，附近还有购物中心，所以吃饭购物都很方便。
这家酒店可能不太适合喜欢享受酒店生活的人，但它有一个小厨房，推荐长期入住。
水槽的弹出式排水管坏了，排水不畅。（我第一天就告诉他们了。）
淋浴也修好了，但水温只有中低。
管道有点令人失望，但我觉得这家酒店下次还是值得再次入住的。
位于靠近购物区的美丽区域。非吸烟房间闻起来有烟味，还有前房客养的老宠物的味道。沙发和椅子的每个扶手上都有香烟烫痕。马桶座圈上有一次或三次狂抽烟留下的香烟烫痕。床单上有污渍。浴室地板和棉被上有宠物毛发。
厨房里没有锅、平底锅、餐具、容器或任何五金件。前台服务员从不微笑。从不欢迎我们。甚至没有告诉我们我们的房间在哪里。当我们问起时，她指的就是酒店的另一边。
咖喱的味道
酒店的所有走廊里都有一股难闻的泰国菜味，房间里不再有味道，但你走出去，它就会发臭，让人不舒服，服务很好，房间很干净。
再会
好的
Pros: Staff great, available all the time. Rooms and areas clean. Laundry area was easy and a must. Cons.: The breakfast was full the first day, then everyday has less and less. This was the only thing, I think it should be filled as the first day, I always when early (6:30 to 7:30), it wasn't that I got there at 9:00 to 9:30 am.
Vary convenience and quality place to stay , the manager she so professional and friendly
Thanks for your hospitality
Garbage cans located at the bottom of the stairwell meant the entire stairwell has a smell of garbage.
Bathroom door did not close (the latch would not click into the door jam).