The room was filthy! When we turned on the AC we couldn’t figure out what the stench was until we checked the AC unit, appeared to be mice droppings. We couldn’t bear staying in that filth
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酒店回复: Dear Veronica,We are deeply sorry to hear about the condition of your room and the distress it caused during your stay. The situation you described is unacceptable and does not reflect the level of cleanliness and care we aim to provide. Your observations have been shared with our housekeeping and maintenance teams to ensure this does not happen again. We truly appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in the quality and comfort we strive to offer.Sincerely,Hotel Management
1.0分
其他
Dirty and I felt unsafe. I would post more but everytime I go into detail they come back saying my review was rejected.
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酒店回复: Dear Gary, Thank you for bringing your concerns to our attention. We prioritize the comfort and peace of mind of our guests, and your feedback is invaluable to us. We are committed to providing a safe and welcoming environment, and your comments will be shared with our team as we continue to focus on enhancing our services. We sincerely appreciate your input and would welcome the opportunity to host you again for a better experience in the future.Sincerely,Hotel Management
3.0分
商务出差
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You get what you pay for
I got back to my hotel room and discovered that the toilet would not flush. It was already late so I didn’t call anyone. I will let them know in the morning. The bed only had a sheet and the top cover and no blanket. I had called down earlier to get a spoon and a plate and a knife and instead of the employee bringing it up they told me to come down and get it, which I didn’t not great customer service.
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酒店回复: Dear Reina, Thank you for sharing your experience. We’re sorry that certain aspects of your stay did not meet your expectations, including the issue you encountered with the bathroom. Providing a comfortable and convenient stay for our guests is very important to us, and your feedback helps us identify areas for improvement. We will share your comments with our team to ensure guest requests are handled promptly and that all room amenities, including bathroom fixtures, are in proper working order. Our team is always ready to address any concerns as they arise to make sure every guest has a comfortable experience. We hope you will consider staying with us again so we can provide a more seamless and enjoyable experience.Sincerely,Hotel Management
1.0分
其他
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ROACH INFESTED AND DIRTY!!!!!!
First thing the room number plates were removed and randomly placed on the wrong door, so I could not find my room. After returning to the front desk to explain i was escorted back upstairs to the room. When the clek opened the door numerous roached scattered around, then she took me to a second room which was even my infested with roaches. I was given another that was not truly up to par but due to the late hour i had no choice but to stay. I WAS HIGHY DISAPPOINTED AND DIGUSTED.
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酒店回复: Dear Guest, We deeply regret the experience you encountered during your stay. The confusion with the room number and the multiple issues you faced upon entering your accommodations are completely unacceptable, and we sincerely apologize for the inconvenience and discomfort this caused. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms. However, we will be sure that the space you occupied is professionally inspected and treated as a precaution. Thank you again for bringing this to our attention. We hope to have another chance to show you the hospitality and stay you deserve whenever you return to the area. Sincerely,Hotel Management
3.0分
家庭亲子
I didn't like that they did not serve a full breakfast and there were no toiletries in the bathroom.
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酒店回复: Dear Mary, Thank you for choosing to stay with us and for sharing your feedback. We are sorry for any aspects of your experience that fell short of your expectations. Our suites are designed to cater to guests who are staying for an extended period and seek a home-like environment. As such, many guests bring their own amenities, including hairdryers and toiletries. Nonetheless, we do offer these items complimentary at the front desk at any time. In addition, our complimentary grab-and-go breakfast is intended to offer a quick and convenient start to the day. Ensuring a positive experience for our guests is our top priority, and your feedback is important to us as we continually seek to improve. We look forward to the opportunity to welcome you back so we can provide you with an even better experience next time.Sincerely,Hotel Management
3.0分
其他
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Okay for a night
There needs to be some serious renovations. The windows were broken and didn’t open. The bathroom was clean but had hair in the shower/tub area, in the tub and on the walls. Only 2 accessible receptacles.
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酒店回复: Dear Corey, Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad the accommodations were suitable for your overnight visit. However, we regret that we did not meet your overall expectations. We’re continuously working to improve the property, and your observations about the room have been noted and will be shared with our team. We appreciate your insights and hope to welcome you back under even better conditions in the future.Sincerely,Hotel Management
4.0分
家庭亲子
Room was clean, but run down. The “free breakfast “ consisted of coffee /tea and Nutigrain bars. Not what I expected from the phrase “breakfast included “
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酒店回复: Dear David, Thank you for your feedback and for staying with us at Extended Stay America. We're glad that the room met your expectations for cleanliness. We understand that the breakfast offering may not have aligned with what you anticipated, and we appreciate you sharing that perspective. Your input will be shared with the team as we always explore ways to enhance our guests' experience. We look forward to welcoming you back for a more enjoyable stay.Sincerely,Hotel Management
2.0分
商务出差
The Desk wasnt at their place when I arrived and couldnt me provide a receipt for the stay
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酒店回复: Dear George, Thank you for sharing your experience with us. We are truly sorry for the inconvenience you faced when the front desk was unavailable at your arrival and for the difficulty in obtaining your receipt. We understand how important it is for guests to be assisted promptly, and we will share this with our team so that we can reinforce the importance of consistency at the desk. We hope you will give us another opportunity on your next visit to the city.Sincerely,Hotel Management
1.0分
家庭亲子
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This hotel has ROACHES! While in the process of leaving to find another hotel due to roaches, another couple checked in and immediately came back down to check out due to roaches in their room as well.
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酒店回复: Dear Amber, Thank you for taking the time to share your experience. We sincerely apologize for the distress caused during your stay. We take all reports of pest activity very seriously, as this does not align with the standards we work hard to maintain. Our pest management partner has been notified to ensure thorough inspection and treatment. We truly regret the discomfort you encountered and appreciate you bringing this to our attention. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely, Hotel Management
3.0分
情侣出游
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Could have been cleaner. The sink counter was stained and looked dirty. Lots of debris in the hallways and the trashcans outside were overflowing. The staff was friendly.
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酒店回复: Dear Lindsay, Thank you for taking the time to share your impressions. We’re glad to know our team made a positive impact during your stay. However, we’re disappointed to hear that other aspects of your experience did not meet expectations. Maintaining a clean and well-kept environment is a top priority, and your observations have been shared with our housekeeping team for immediate attention. We truly value your feedback and hope you’ll consider visiting again, allowing us the opportunity to provide a more polished and comfortable experience.Sincerely,Hotel Management
The room was filthy! When we turned on the AC we couldn’t figure out what the stench was until we checked the AC unit, appeared to be mice droppings. We couldn’t bear staying in that filth
Dirty and I felt unsafe. I would post more but everytime I go into detail they come back saying my review was rejected.
You get what you pay for
I got back to my hotel room and discovered that the toilet would not flush. It was already late so I didn’t call anyone. I will let them know in the morning. The bed only had a sheet and the top cover and no blanket. I had called down earlier to get a spoon and a plate and a knife and instead of the employee bringing it up they told me to come down and get it, which I didn’t not great customer service.
ROACH INFESTED AND DIRTY!!!!!!
First thing the room number plates were removed and randomly placed on the wrong door, so I could not find my room. After returning to the front desk to explain i was escorted back upstairs to the room. When the clek opened the door numerous roached scattered around, then she took me to a second room which was even my infested with roaches. I was given another that was not truly up to par but due to the late hour i had no choice but to stay. I WAS HIGHY DISAPPOINTED AND DIGUSTED.
I didn't like that they did not serve a full breakfast and there were no toiletries in the bathroom.
Okay for a night
There needs to be some serious renovations. The windows were broken and didn’t open. The bathroom was clean but had hair in the shower/tub area, in the tub and on the walls. Only 2 accessible receptacles.
Room was clean, but run down. The “free breakfast “ consisted of coffee /tea and Nutigrain bars. Not what I expected from the phrase “breakfast included “
The Desk wasnt at their place when I arrived and couldnt me provide a receipt for the stay
This hotel has ROACHES! While in the process of leaving to find another hotel due to roaches, another couple checked in and immediately came back down to check out due to roaches in their room as well.
Could have been cleaner. The sink counter was stained and looked dirty. Lots of debris in the hallways and the trashcans outside were overflowing. The staff was friendly.