One of the rooms had a roach in it and the other wasn’t as clean and looked like the ironing had throw up on it my whole visit was dissatisfied
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酒店回复: Dear Hillary, Thank you for sharing your feedback. We understand how frustrating it must have been to encounter issues that affected your comfort. Cleanliness and a welcoming environment are essential to us, and your comments have been shared with our team to help prevent similar situations in the future. We value your input and hope you might consider giving us another opportunity to provide a much more comfortable and enjoyable stay.Sincerely,Hotel Management
1.0分
家庭亲子
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Called three times and was promised a call back. Did not happen. It is beneath ******* to have this property on your site. Absolutely sucks.I expect the same B.S. silence from this review as the last 4 attempts. Never a person at a check in space. Pathetic
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酒店回复: Dear Jeff,We’re sorry your experience was disappointing. The lack of follow-through and difficulty reaching someone at the front desk are concerning, and we understand how frustrating that must have been. This feedback will be shared directly with our team so we can take steps to improve communication and responsiveness. Thank you for taking the time to share your experience. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
2.0分
家庭亲子
They didn’t have the 2 rooms we booked. They only had 1 and wasn’t notified until we got to the hotel.
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酒店回复: Dear Lizbeth,We sincerely regret the inconvenience you encountered upon arrival and understand how frustrating it must have been to find your accommodations altered without prior notice. This situation falls short of the standards we strive to uphold, and your experience is not reflective of the level of service we aim to provide. Your comments have been shared with our team to ensure better communication and accuracy in future reservations. We appreciate your feedback and hope you will consider giving us another opportunity to offer a more seamless and dependable stay.Sincerely,Hotel Management
4.0分
其他
Bit disappointed
The property showed some deferred maintenance and the clientele were coming and going all night long
2.0分
其他
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There was no front desk. The first room had a broken window. The second had a broken fire alarm that kept beeping. There was no phone in the room (literally had a fake phone). Seemed like a motel in a pit stop.
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酒店回复: Dear Richard,We’re very sorry your experience was disappointing. The lack of a functioning front desk and being placed in multiple rooms with maintenance concerns is unacceptable. This falls short of the level of care and attention that guests should expect, and we regret that this was your impression. Your feedback highlights several issues we’re taking seriously as we work to improve both safety and comfort for future guests. We continually strive to deliver service that goes above and beyond, and we hope you will consider a return visit so we can provide you with the exceptional hospitality you deserve.Sincerely,Hotel Management
1.0分
家庭亲子
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Front desk was not open at 10pm, people backed up trying to check in with someone going in and out of an office. Conditions were very poor, rusty fridge, missing drawers, bathroom door handle fell off. Fire alarm going off in the middle of the night due to smokers (in a non-smoking hotel/state) If I would have had another option that late I would have taken my daughter elsewhere.
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酒店回复: Dear Lindsey,We’re sorry for the experience you had and the condition of the room you encountered. The lack of proper check-in support and the state of the amenities do not reflect the standards we aim to uphold. We understand how unsettling it must have been to deal with disruptions during the night, especially while traveling with your daughter. This is not the impression we want guests to leave with, and we’re sharing your feedback with our team so we can take immediate steps to improve both service and upkeep. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
2.0分
家庭亲子
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Was fecal matter on wall near toilet - exterior side doors didn’t work - worst of all front desk gated after dark - fire alarms went off app midnight - no staff to be found - and card wouldn’t work in lobby door to get back in - vicinity was questionable! Won’t stay again!
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酒店回复: Dear Guest,Thank you for sharing your experience. We regret that your stay did not meet expectations and apologize for the inconvenience you faced. Your feedback is important to us and will help guide improvements. We hope you might consider giving us another chance in the future to provide a more positive visit.Sincerely,Hotel Management
1.0分
其他
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Smells of ****. Dirty floors. Hair in the bed. Hair on the toilet. Rust all over the fridge and appliances. Rust on the bathroom counter.
Just all around dirty place to be in.
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酒店回复: Dear Guest, We sincerely regret that your stay was affected by cleanliness issues and unpleasant odors. This falls short of the standards we aim to uphold, and we apologize for the discomfort you experienced. Your detailed observations are taken seriously as they help guide improvements to our upkeep and housekeeping. We appreciate you bringing these matters to our attention and hope you might consider visiting again so we can provide a more welcoming and comfortable environment.Sincerely,Hotel Management
2.0分
家庭亲子
Service Counter not open late. Late check-in cumbersome. Looks okay from the outside, but tired, smelly and worn out inside. Would not stay there again.
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酒店回复: Dear Guest, We apologize for the challenges you experienced with the late check-in and the condition of the accommodations. Your concerns are important to us as we work to improve every aspect of the stay. Thank you for recognizing the exterior appearance, and we appreciate your honest feedback. We hope you will return so we can provide you with the exceptional visit you deserve.Sincerely,Hotel Management
4.0分
其他
The property is not well lit. No visible signage from street
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酒店回复: Dear Joyann, Thank you for taking the time to share your experience. We’re glad you chose to stay with us and appreciate your observations regarding the property’s visibility and lighting. Your comments have been noted and will be shared with our team for review. We value your input and hope to provide a more seamless experience in the future. Extended Stay America hopes to welcome you again in the future.Sincerely,Hotel Management
One of the rooms had a roach in it and the other wasn’t as clean and looked like the ironing had throw up on it my whole visit was dissatisfied
Called three times and was promised a call back. Did not happen. It is beneath ******* to have this property on your site. Absolutely sucks.I expect the same B.S. silence from this review as the last 4 attempts. Never a person at a check in space. Pathetic
They didn’t have the 2 rooms we booked. They only had 1 and wasn’t notified until we got to the hotel.
Bit disappointed
The property showed some deferred maintenance and the clientele were coming and going all night long
There was no front desk. The first room had a broken window. The second had a broken fire alarm that kept beeping. There was no phone in the room (literally had a fake phone). Seemed like a motel in a pit stop.
Front desk was not open at 10pm, people backed up trying to check in with someone going in and out of an office. Conditions were very poor, rusty fridge, missing drawers, bathroom door handle fell off. Fire alarm going off in the middle of the night due to smokers (in a non-smoking hotel/state) If I would have had another option that late I would have taken my daughter elsewhere.
Was fecal matter on wall near toilet - exterior side doors didn’t work - worst of all front desk gated after dark - fire alarms went off app midnight - no staff to be found - and card wouldn’t work in lobby door to get back in - vicinity was questionable! Won’t stay again!
Smells of ****. Dirty floors. Hair in the bed. Hair on the toilet. Rust all over the fridge and appliances. Rust on the bathroom counter.
Just all around dirty place to be in.
Service Counter not open late. Late check-in cumbersome. Looks okay from the outside, but tired, smelly and worn out inside. Would not stay there again.
The property is not well lit. No visible signage from street