酒店回复: Dear Joseph,We are glad to hear you found your room comfortable and tidy during your stay! We apologize for the maintenance issues you encountered and appreciate your understanding in addressing them. Feedback like yours is invaluable as it helps us focus on improvements to make every visit more seamless. We look forward to welcoming you back to Extended Stay America for an even smoother and more enjoyable experience.Sincerely,Hotel Management
酒店回复: Dear Guest,Thank you for bringing this to our attention. We take these matters very seriously and will ensure this is properly addressed.Sincerely,Hotel Management
酒店回复: Dear Karina,Thank you for including Extended Stay America in your travel plans. We're glad your experience was a positive one and that you enjoyed your time with us. Providing a comfortable and welcoming environment is something we take pride in, and it's rewarding to see that reflected in your experience. Your support means a great deal to our team, and we hope to have the opportunity to welcome you back again for another enjoyable stay.Sincerely,Hotel Management
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Having a kitchen & laundry is lovely. Expect the room to be empty except for towels so BYO soap, dishcloth etc. Accommodation is worn and hasn't really held up. Opening the windows is nice but the fly screen has massive holes. Trash everywhere outside is a real turn off. Staff are great but you have to ask for everything - don't appear to be proactive. Great location for walking trail and Levi's.
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酒店回复: Thank you, Meagan, for sharing your thoughtful feedback! We are so glad you enjoyed the convenient location and appreciated having space to cook and do laundry during your stay. Your comments about the property’s upkeep and amenities are valuable, and we’ll be sure to review them with our team. We truly appreciate your kind words about our staff and look forward to welcoming you back to Extended Stay America for an even better experience soon.Sincerely,Hotel Management
便宜实惠，非常干净
可以做饭，较为方便
环境和服务不错，来住过几次了。
基本符合酒店的标准
价格合理，员工友好。
房间干净，但略显陈旧。我们住了一晚，所以感觉还不错。工作人员友好热情，让我们的住宿体验非常愉快。
淋浴间的水龙头把手坏了，我们进房间的时候马桶还在流水。我修好了它，马桶就不流水了。房间干净舒适。
我经常出差，经常住酒店。今天早上，我醒来时感觉很痒，发现手臂和脖子上有多处虫咬痕迹。这真是太可怕和令人愤怒了。
现在，我从纽约赶来，在加利福尼亚参加一个我已经准备了一年多的商务活动。然而，酒店很脏，没有吹风机，最糟糕的是，有臭虫，严重咬伤了我的脖子和手臂。
我打算就此事提出正式投诉。此外，我还拍了受影响区域的照片。
前台工作人员和所有团队成员都非常友好，而且他们总是允许我提前入住。ekandra 前台人员非常专业，乐于助人！
很棒的地方
Having a kitchen & laundry is lovely. Expect the room to be empty except for towels so BYO soap, dishcloth etc. Accommodation is worn and hasn't really held up. Opening the windows is nice but the fly screen has massive holes. Trash everywhere outside is a real turn off. Staff are great but you have to ask for everything - don't appear to be proactive. Great location for walking trail and Levi's.