酒店回复: Dear Yolanda,We sincerely apologize for the issues you encountered during your stay. We understand how frustrating it must have been to deal with the ants and the condition of your room. Cleanliness and comfort are our top priorities, and we regret that we did not meet your expectations. We also regret the way your concerns were handled at the front desk. Your feedback is important, and we will address these matters to improve our services. We truly hope to have the opportunity to offer you a much better experience in the future.Sincerely,Hotel Management
1.0分
家庭亲子
原文
翻译提供方：Google
我订了一张大床，他们给了我一张小一点的床
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酒店回复: Dear René,Thank you for sharing your feedback, and we sincerely apologize for the inconvenience caused by the room issue. We understand how important it is to have the correct accommodations, and we regret that we did not meet your expectations. Please know that your concerns have been shared with our team, and we will take steps to ensure that such discrepancies do not occur in the future. We hope you will consider staying with us again and allow us the opportunity to provide a more enjoyable experience.Sincerely,Management Team
1.0分
其他
Room was not clean I had a funeral next morning and had to get another hotel because it was not clean
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酒店回复: Dear Mickyala,Thank you for sharing your experience. We sincerely apologize for the condition of the room and understand how upsetting this must have been, especially given the circumstances. Guest comfort and cleanliness are fundamental priorities, and it is clear these standards were not met during your stay. Your feedback will be reviewed carefully with the team to ensure proper measures are taken going forward. We regret the inconvenience caused and hope there may be an opportunity in the future to restore your confidence and provide a stay that reflects the level of care and attention every guest deserves.Sincerely,Hotel Management
2.0分
商务出差
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I didn’t stay the full night, I left 2 hours after check-in.
I had to find something better. I travel for work a lot and try to book reasonable rates. However, the room smelled like mildew carpet. The air conditioner was mildew, so they evidently aren’t changing the filters in the AC units. The mattress was new and the bathroom was clean, but the condition of the hotel room seems old and outdated.
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酒店回复: Dear Christopher,Thank you for taking the time to share your experience. We sincerely regret that the condition of your room did not meet expectations, as maintaining a fresh and comfortable environment is a top priority. Your observations regarding the air quality and overall room upkeep have been noted and will be addressed with the team to ensure improvements. We appreciate your recognition of the mattress and bathroom cleanliness, and we apologize for the inconvenience you encountered. We hope to have the opportunity in the future to provide a stay that reflects the high standards of comfort and care every guest deserves.Sincerely,Hotel Management
3.0分
其他
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Scam Likely
The hotel itself is ran down! The only thing that made it worth our money was the fact that the front desk lady Crystal was VERY HELPFUL AND FRIENDLY! The rooms and appliances are outdated, breakfast is set up on one little stand so don’t expect much, the paint is worn out as is the floors. For the price it’s not worth it even with the kitchenette
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酒店回复: Dear Donyald, Thank you for sharing your detailed impressions. While it is disappointing to learn that the overall condition of the property did not meet your expectations, it is encouraging to hear that Crystal’s attentive service made a positive impact on your stay. Your comments regarding the accommodations, amenities, and upkeep are taken seriously and will be carefully reviewed to identify areas for improvement. Guest feedback is invaluable in guiding these efforts, and we are truly grateful you took the time to provide it. We hope future visits reflect a more satisfying and comfortable experience.Sincerely,Hotel Management
5.0分
其他
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perfectly met my needs
I booked the "hotel" for 6 nights. It was an excellent choice for the price. Roomy, fully equipped kitchen, friendly helpful front desk, a 15 minute drive to downtown Detroit, close to all shopping and good wifi. What more could you ask for?
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酒店回复: Dear Guest, Thank you for sharing your experience. We are delighted that your stay perfectly met your needs and that you found the room spacious, well-equipped, and conveniently located. It is wonderful to hear that our front desk team made a positive impression and that the amenities, including Wi-Fi, added to your comfort. Your feedback is greatly appreciated, and we look forward to welcoming you back to Extended Stay America for another enjoyable stay.Sincerely,Hotel Management
1.0分
情侣出游
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It was the most filthiest place I've ever stayed. The side door would not work. I literally had to wipe down the room. There was grease all over the kitchen area. My feet stuck to the floor. Stuff all over door handles, carpet was never vacuumed before. Couldn't even see out the windows They were so filmed over! If I wouldn't of lost $100 I would have left...but . I had already paid and I had no other place to go at the time. Very unimpressed!!!
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酒店回复: Dear Cristina, Thank you for sharing your experience with us. We are sorry that the condition of your room and the property overall did not meet expectations. A clean and well-maintained environment is a priority, and your description makes it clear we fell short in multiple areas. Your feedback is important and will be shared with our team so we can focus on the improvements. We hope you will consider giving us another opportunity to provide a much more comfortable and satisfactory stay.Sincerely,Hotel Management
2.0分
其他
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It was fair
It was ok. The keys wouldn't stay working because the part on the door was defective so that was an inconvenience, everytime I went upstairs had to cone back down to get a different key
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酒店回复: Dear Leon, Thank you for your feedback. We are sorry to hear about the trouble you experienced with the door key during your stay. We understand how frustrating repeated trips to the front desk must have been, and we apologize for the inconvenience this caused. While certain issues may arise unexpectedly, we are committed to resolving them quickly and improving overall guest satisfaction. We appreciate your patience and hope you’ll consider giving us another chance to provide a smoother, more comfortable stay.Sincerely,Hotel Management
4.0分
其他
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Convenient and clean
Clean and convenient. it's modest but good for the price. The "breakfast" on the property is VERY limited but there are places around where you can go. Car needed = not walkable. The staff at the reception desk were extremely helpful and kind
3.0分
情侣出游
I didn't like the coffee and muffins for breakfast the money spent the breakfast selection can be a little better.
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酒店回复: Dear Kimberly,Thank you for taking the time to share your experience. We are grateful for your visit and appreciate the positive aspects you noted. We're sorry to hear that the morning refreshments did not meet your preferences, and we understand how this can impact the overall impression of your stay. Your feedback is valued and will be considered as we explore ways to enhance guest satisfaction. We would be delighted to welcome you back for a more enjoyable visit in the future.Sincerely,Hotel Management
太糟糕了
当我到达房间时，柜台上有一窝蚂蚁，我住的房间大小还行。我去前台告诉他们，他们告诉我他们只有这么多，但后来他们找到了一张大号床，并向我收取了与特大号床相同的价格，因为那是情人节周末，所有房间都订满了，否则我早就离开了。经理说她可以退还我 10 美元，但她真的无能为力，因为我是通过第三方预订的。是的，我相信你可以拿走我的钱。我这辈子再也不会住在这里了，他们分配的新房间闻起来有烟味，床单也不是很干净，这不是一次愉快的住宿
我订了一张大床，他们给了我一张小一点的床
Room was not clean I had a funeral next morning and had to get another hotel because it was not clean
I didn’t stay the full night, I left 2 hours after check-in.
I had to find something better. I travel for work a lot and try to book reasonable rates. However, the room smelled like mildew carpet. The air conditioner was mildew, so they evidently aren’t changing the filters in the AC units. The mattress was new and the bathroom was clean, but the condition of the hotel room seems old and outdated.
Scam Likely
The hotel itself is ran down! The only thing that made it worth our money was the fact that the front desk lady Crystal was VERY HELPFUL AND FRIENDLY! The rooms and appliances are outdated, breakfast is set up on one little stand so don’t expect much, the paint is worn out as is the floors. For the price it’s not worth it even with the kitchenette
perfectly met my needs
I booked the "hotel" for 6 nights. It was an excellent choice for the price. Roomy, fully equipped kitchen, friendly helpful front desk, a 15 minute drive to downtown Detroit, close to all shopping and good wifi. What more could you ask for?
It was the most filthiest place I've ever stayed. The side door would not work. I literally had to wipe down the room. There was grease all over the kitchen area. My feet stuck to the floor. Stuff all over door handles, carpet was never vacuumed before. Couldn't even see out the windows They were so filmed over! If I wouldn't of lost $100 I would have left...but . I had already paid and I had no other place to go at the time. Very unimpressed!!!
It was fair
It was ok. The keys wouldn't stay working because the part on the door was defective so that was an inconvenience, everytime I went upstairs had to cone back down to get a different key
Convenient and clean
Clean and convenient. it's modest but good for the price. The "breakfast" on the property is VERY limited but there are places around where you can go. Car needed = not walkable. The staff at the reception desk were extremely helpful and kind
I didn't like the coffee and muffins for breakfast the money spent the breakfast selection can be a little better.