酒店回复: Thank you for taking the time to share your experience with us. We're truly sorry to hear about the challenges you encountered during your late-night arrival. Please accept our sincere apologies for the inconvenience and the less-than-welcoming impression you received.Our intention is always to provide a smooth and respectful check-in process, regardless of the hour. It's clear that in your case, we fell short. Waiting outside the reception and the delay in locating your second reservation are certainly not the standards we strive to uphold, and we completely understand how frustrating that must have been—especially after a long journey.We have already shared your feedback with our front desk team so we can address the issues you faced and ensure improvements are made to avoid similar situations in the future.We genuinely appreciate your patience and hope you were able to enjoy the rest pf your stay with us.

酒店回复: Thank you for taking the time to share your experience, and we’re truly sorry to hear that your stay did not meet expectations.Your comments about the musty smell, poor cleaning, sagging beds, leaking cabinet, and discomfort are very concerning. We understand how important it is for photos and descriptions to accurately reflect the actual experience, and we apologize if this wasn’t the case. We'll be forwarding your feedback to hotel management for immediate review and corrective action.Guest comfort and cleanliness should never be compromised, and we appreciate you bringing this to our attention.

酒店回复: Thank you for taking the time to share your feedback! We're so pleased to hear that you found our accommodation to be good value for money and that you felt warmly welcomed upon arrival.We're also glad you appreciated the uniqueness of our property. We understand that being close to the road can bring a bit of traffic noise, and we truly appreciate your understanding. Your comments help us continue to improve and ensure a comfortable stay for all our guests.We hope to have the pleasure of welcoming you again in the future!

酒店回复: Thank you for your feedback. We’re very sorry to hear that your impression of the exterior raised concerns about cleanliness and safety. This is certainly not the experience we want our guests to have, and we take your comments seriously.We are reviewing these concerns with our team and will take the necessary steps to improve the condition and presentation of the property to ensure a cleaner and more secure environment for all our guests.We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience in the future.

酒店回复: That's great to hear! We're so glad you had a wonderful family trip and found everything to be comfortable, accessible, and safe. We look forward to welcoming you and your family back again soon!

酒店回复: We're glad to hear your stay delivered what you expected, but we’re sorry about the noisy air conditioning and the inconvenience caused by the broken dryer.Your comments have been shared with our maintenance team to ensure these issues are addressed. We appreciate you bringing them to our attention and hope to welcome you back for an even smoother stay in the future.