Other guests are very noisy at night outside while trying to sleep, I asked front desk twice for bed spread never came
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Detroit - Warren. We are dismayed to hear that your stay was inconvenienced by the situation you detailed. Please accept our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,HannahRed Roof Management RediResponse Specialist
2.0分
其他
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Vomit in the parking lot, there was a toenail clipping on the floor, room smelled like smoke. It was gross and felt not safe. I ended up checking into a different hotel. Staff was pleasant to deal with.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Detroit - Warren. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you encountered in the parking lot and the unpleasant smell you experienced in the room. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,ReysheRed Roof Management RediResponse Specialist
2.0分
其他
Room was rather dirty. Had a weird odor. Tv had lines through it. Ac didnt work.
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Detroit - Warren. I am sincerely sorry to hear about the condition of the room, the air quality, and the state of the TV and AC in your room. This is not the standard we aim for, and I understand your disappointment. Please accept our apologies for failing to meet your expectations during your stay.Red Roof is committed to earning your trust through our demonstrated capacity to mitigate comparable issues moving forward. Please be assured that your feedback will be communicated to our entire team. We would welcome the opportunity to demonstrate our commitment to enhanced service during your next visit to Red Roof.Very truly yours,JohnRed Roof Management RediResponse Specialist
还行吧。
希望整体体验能更好一些
他们告诉我房间一小时后能准备好，所以我两个小时后才回去。当我拿到房卡去房间时，打开门却发现里面已经有人了，而且他们还把安全栓也插上了。我告诉前台工作人员，她也不知道这些人是怎么进去的。出于安全考虑，我决定离开。他们承诺7月1日会给我退款，但现在已经是7月24日了，我还是没有收到退款。酒店周围还晃荡着很多形迹可疑的人。如果Trip.com真的关心他们的客户，就不应该提供这家酒店的预订服务。
一切都很好，服务也很棒，绝对推荐，会再次入住。
没法拿到干净的床单。
我办理入住手续打开房门时，发现床铺虽然“有人用过”，但看起来并不像只睡了一晚。（真是太恶心了！）窗帘没挂好，暖气/空调的面板也被拆掉了，而且非常脏。酒店让我联系经理，但我打了好几次电话都联系不上，录音提示我拨打失败。我非常不满意。我们最后换了地方住，要求退款。
房间很干净，闻起来也很干净。谢谢你们的帮助。
Other guests are very noisy at night outside while trying to sleep, I asked front desk twice for bed spread never came
Vomit in the parking lot, there was a toenail clipping on the floor, room smelled like smoke. It was gross and felt not safe. I ended up checking into a different hotel. Staff was pleasant to deal with.
Room was rather dirty. Had a weird odor. Tv had lines through it. Ac didnt work.