Other guests are very noisy at night outside while trying to sleep, I asked front desk twice for bed spread never came
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Detroit - Warren. We are dismayed to hear that your stay was inconvenienced by the situation you detailed. Please accept our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,HannahRed Roof Management RediResponse Specialist
1.0分
家庭亲子
The property is nasty reek of piss smell also have roaches I will not recommend no one there the worst stay I ever experienced
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酒店回复: Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Detroit - Warren. I was saddened to read that your stay fell short of your expectations due to the odor and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ReyRed Roof ManagementRediResponse Specialist
3.0分
其他
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Looks can be Deceiving
1st didn't kno it required a 50dollar deposit had no cash they had all the laundry throwed around in msin lobby where everyone could see than get to room dusty no hot water didnt have housekeeping couldn't get clean towels they the sheet on top of comforter wasn't the comforter as pictured
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酒店回复: Dear Valued Guest,I am very sorry to hear about the multiple issues you experienced during your stay at the Red Roof Inn Detroit - Warren. The state of the lobby, the cleanliness of your room, the lack of hot water and housekeeping services, and the bedding issues are all unacceptable. Please accept our sincerest apologies for failing to meet your expectations. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems occurring in the future. We will certainly take your comments into consideration in an effort to improve our services and to make guest experiences even better. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
1.0分
朋友出游
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You get what you pay for. It’s cheap, don’t expect everything to work. Toilet didn’t flush, no maintenance guy came. Room service didn’t come although we requested. You need to pay a 50$ cash deposit and you get it back if you checkout before 11am. If not, then you literally don’t get it back!
1.0分
其他
Absolutely nothing good other that the clerk was nice. Nothing like the pictures. Wasn’t expecting what we saw. Stay no longer than an hour and checked out…
还行吧。
希望整体体验能更好一些
他们告诉我房间一小时后能准备好，所以我两个小时后才回去。当我拿到房卡去房间时，打开门却发现里面已经有人了，而且他们还把安全栓也插上了。我告诉前台工作人员，她也不知道这些人是怎么进去的。出于安全考虑，我决定离开。他们承诺7月1日会给我退款，但现在已经是7月24日了，我还是没有收到退款。酒店周围还晃荡着很多形迹可疑的人。如果Trip.com真的关心他们的客户，就不应该提供这家酒店的预订服务。
一切都很好，服务也很棒，绝对推荐，会再次入住。
没法拿到干净的床单。
Other guests are very noisy at night outside while trying to sleep, I asked front desk twice for bed spread never came
The property is nasty reek of piss smell also have roaches I will not recommend no one there the worst stay I ever experienced
Looks can be Deceiving
1st didn't kno it required a 50dollar deposit had no cash they had all the laundry throwed around in msin lobby where everyone could see than get to room dusty no hot water didnt have housekeeping couldn't get clean towels they the sheet on top of comforter wasn't the comforter as pictured
You get what you pay for. It’s cheap, don’t expect everything to work. Toilet didn’t flush, no maintenance guy came. Room service didn’t come although we requested. You need to pay a 50$ cash deposit and you get it back if you checkout before 11am. If not, then you literally don’t get it back!
Absolutely nothing good other that the clerk was nice. Nothing like the pictures. Wasn’t expecting what we saw. Stay no longer than an hour and checked out…